信息技术支持下组织重构的ORDSS模型框架

19991010ORDSSa,(,300072):(IT)(OR),IT;,ORDSS,.:;;:C93116TheORDSSModelFrameworkforOrganizationReengineeringBasedonInformationTechnologySUNXiu2yu,LIMin2qiang(ManagementSchool,TianjinUniversity,Tianjin300072)Abstract:Thearticle,first,analyzesthedrivingandenablingroleofinformationtechnologyinorganizationreengineeringandseveralmethodsofreengineeringbasedonIT.ThenweputforthamodelframeworkofORDSSwhichsupportsthewholeprocessofreengineering,andanalyzetheconstitution,connectionandrunningprocessofthemodelindetail.Keywords:organizationreengineering;informationtechnology;ORDSS1(IT),,,.8090,TQM.1990,Hammer(BPR)[2],;LowenthallHammer,(OR),,,.,,,,,70%.,.Hammer,IT,IT,IT(enabler)[1],.,IT,DSS(ORDSS).2,IT,.,IT:a:1998203230:(79630010)©1995-2005TsinghuaTongfangOpticalDiscCo.,Ltd.Allrightsreserved.11)IT,.2)IT,.3),IT,,.4),IT,,.,,,,1.,,,,:,.:.,DSS.3ORDSS2ORDSSORDSS:().(,,,,).,,,OR,,.3.1j,Uj=f(C,T,Q,H,)(Uj[0,1]),j,C,T,Q,Hj;k,Uk=g(C,R,M,A,)(Uk[0,1]),k,C,R,M,Ak.910ORDSS©1995-2005TsinghuaTongfangOpticalDiscCo.,Ltd.Allrightsreserved.UjUk,,,,.,,.,,,.3.1.1,,,,.,,1.1(),,,,,,,:1).,,,.2).,,,,.3).,,,,,,,,,.P-E(-),EP(EvaluatedPerformance),NQ(NormedQuality).4).,,.,,,.Uj,,AHP().3.1.2,.,.,,,,,.,.,,,,,,,2.2.1)01199910©1995-2005TsinghuaTongfangOpticalDiscCo.,Ltd.Allrightsreserved.N,M,:C=f(O,T,y(t,x))=c(O(N,M),T)y(t,x)O(N,M),T,y(t,x),t,.2)[7]:R=1-H1öH1m,R[0,1]H1=-6Ni=16Nj=1P1(ij)logP1(ij)H1m=logA1,,R,H1,,H1m,A1,,P1(ij).3),:M=1-H2öH2mM[0,1]H2=-6Ni=1P2(i)logP2(i)H2m=logA2A2=6Ni=1ki,P2(i)=kiöA2,M,H2,H2m,A2,P2(i),ki,.4),.,.,,,.3.2,,,.:.,.,(),.,.3.2.1,,,,.,,,..3.2.2,,,.,,DFDSASAD,.Petri[3],,ORDSS,,Petri.1)PetriPetri(place)(transition).1110ORDSS©1995-2005TsinghuaTongfangOpticalDiscCo.,Ltd.Allrightsreserved.,.(token)..,,(fire),,,.,Petri,,Petri(High-LevelPetriNet),Petri,,,,,.2)PetriPetri,Petri,:,.ORDSSPetri.,,Petri.3Petri3,,:P1:,P2:,P3:,P4:,P5:,P6:,P7:,P8:,P9:,T1:,T2:,T3:,T4:1,,.3.2.3,E-R,,,Petri,,.3.3,,,.,,,,.(CIMS),;(CSCW),,;Intranet,.,.DSS,.,,,4.4,:21199910©1995-2005TsinghuaTongfangOpticalDiscCo.,Ltd.Allrightsreserved.4P1:,P2:,P3:,P4:,P5:,P6:,P7:,P8:,P9:,T1:,T2:,T3:,T4:,T5:,T6:,1,,,,,,,,,,.3.4,,,,,.:1),.2).O={O1,,On}3)Xi,AHP,6mj=1wi=14).5)aij,,,()(),:sij=2n-aij6mj=1aiji=1,2,,n,j=1,2,,m,m:sij=aij6mj=1aiji=1,2,,n,j=1,2,,m6)Uj=6mj=1Xjsij,,.3.5.,,ORDSS...,,,.3110ORDSS©1995-2005TsinghuaTongfangOpticalDiscCo.,Ltd.Allrightsreserved.3.6-,:1).,,,.2),.3).,ITOR,,.3.7ORDSS()5ORDSS4,IT,ORDSS,.,,.:[1]DavenportT,ShortJ.Thenewindustryengineering:informationtechnologyandbusinessprocessredesign.SloanManagementReview,Summer,19901[2]MichnelHammer,JamesChampy.Reengineeringthecorporation:AManifestoforbusinessrevolution,Harperbusiness,NewYork,1993.[3]WMPvanderAalst,K.M.vanHee.Businessprocessredesign:APetri2net2basedapproch.ComputerIndustry,1996,(29):1526.[4]DavidL.Schnitt.Reengineeringtheorganizationusinginformationtechnology.JournalofSystemManagement,Jan,1993:1420.[5]BradleyPetc.BusinessprocessreengineeringAstudyofthesoftwaretoolsCurrentlyavailable.ComputerIndustry,1995,(25):309330.[6],.,,1995,(1):4145.[7]..,1997,17(6):4548.41199910©1995-2005TsinghuaTongfangOpticalDiscCo.,Ltd.Allrightsreserved.