工作流技术在电信运营系统业务流程重组中的应用研究

7200363863:(No.863-511-946-008)(No.2001BA201A33)(F001)1WTO,,WTO,,,,,(BusinessProcessReengineering,BPR),,BPR,,(Workflow),BPRBPRBPR22.1,(),,1993,(WorkflowManagementCoali2tion,WfMC),WfMC,,,(),,,,,,(BusinessOperatingSystem,BOS)2.2,,,3122(1.710049;2.710049),,(BPR),,BPR©1995-2004TsinghuaTongfangOpticalDiscCo.,Ltd.Allrightsreserved.81,,,,,(,),()(),,,,,,,3BPR3.1BPR,,,,,,,;,,90,TQM()JIT()WORKFLOW()WORKTEAM(),,,BPRBPR1995,(Hewlett-Packard)(Ford)(Citibank)BPRBPR,,BPR,3.2BPRBPR,BPR(Business&OperationSupportSystem,BOSS),BPRBPR,,,BOSS;,,BPR,BPR:(1),,,(2),©1995-2004TsinghuaTongfangOpticalDiscCo.,Ltd.Allrightsreserved.920036,,,,(3)BPR,,,,,,,,4,,,,,,,,,,,,,,,,:,,,,,,,,,,4.1BOSS,,BPR,1BOSS4.2BOSS2,BOSS(WFMS)BOSS(1000)(170)(180)(112)(114)(189)(DSS)(FMS)IPICIPIC1BOSS©1995-2004TsinghuaTongfangOpticalDiscCo.,Ltd.Allrightsreserved.105BOSS5.1BOSSTMN3,BOSSTMN,,CSCW()5.2BOSS,()(),,4,:()(CC);CC(FMS)(CRM)(BAS);(RMS)(PMS)(BAS)(CRM);(DSS)(),(OA),OACC,;,(BPS)(NMS),RMS,CC,BAS;,,BOSS,,,,,6BPR6.1BPRBPR,5,(1),,,(2),,(3)BPR,,(4),,(5),,©1995-2004TsinghuaTongfangOpticalDiscCo.,Ltd.Allrightsreserved.1120036TheApplicationofWorkflowTechnologyonTelecomBusinessProcessReengineeringHanHua1,ZhangKeping2,LiZengzhi2(1.InstituteofElectronandInformationEngineering,Xi’anJiaotongUniversity,Xi’an710049;2.InstituteofComputerArchitectureandNetwork,Xi’anJiaotongUniversity,Xi’an710049)AbstractTheresearchofworkflowtechnologyhasbeenbecomethehotspotinthecomputerapplication,ithasthegoodflexibilityandexpansibilitythatconstructionofinformationsystemswithworkflowstechnology.Thispaperdescribestheworkflowstechnology,aswellasusingaprojectintelecombusinessprocessreengineering(BPR),wealsodiscusstheimplementofworkflowstechnology,includingworkflowdefinition,businessprocessreengineering,workflowmodelandputstepintopractice.Keywordsworkflow,BPR,telecom,referencemodel,practice(:2003-03-04),6.2BPRBPR,BPRBPR,,,BOSS(),6BPR,,BPR7,,,,,,1WorkflowManagementCoalition.Workflowmanagementcoalitionterminol2ogyandglossary,:VanNostrandRein2hold,19953..,2000(11):8999074..:,20015,..,2000,40(1):107111©1995-2004TsinghuaTongfangOpticalDiscCo.,Ltd.Allrightsreserved.