mis12-信息系统复习参考1

1Copyright©2012PearsonEducation,Inc.ManagementInformationSystems,12e(Laudon)Chapter1InformationSystemsinGlobalBusinessToday1)Internetadvertisingisgrowingatapproximately10percentayear.Answer:TRUEDiff:3PageRef:6AACSB:ReflectiveThinkingCASE:ContentObjective:1.12)Developinganewproduct,fulfillinganorder,andhiringanewemployeeareexamplesofbusinessprocesses.Answer:TRUEDiff:1PageRef:11AACSB:ReflectiveThinkingCASE:ContentObjective:1.33)Afullydigitalfirmproducesonlydigitalgoodsorservices.Answer:FALSEDiff:2PageRef:11AACSB:ReflectiveThinkingCASE:ContentObjective:1.14)Abusinessmodeldescribeshowacompanyproduces,delivers,andsellsaproductorservicetocreatewealth.Answer:TRUEDiff:1PageRef:13AACSB:ReflectiveThinkingCASE:ContentObjective:1.35)Informationtechnology(IT)consistsofallthehardwarethatafirmneedstouseinordertoachieveitsbusinessobjectives,whereasinformationsystemsconsistofallthesoftwareandbusinessprocessesneeded.Answer:FALSEDiff:2PageRef:15AACSB:UseofITCASE:ContentObjective:1.32Copyright©2012PearsonEducation,Inc.6)Computersareonlypartofaninformationsystem.Answer:TRUEDiff:1PageRef:17AACSB:UseofITCASE:ContentObjective:1.37)Informationsystemsliteracydescribesthebehavioralapproachtoinformationsystems,whereascomputerliteracydescribesthetechnicalapproach.Answer:FALSEDiff:1PageRef:17AACSB:UseofITCASE:ContentObjective:1.38)Thedimensionsofinformationsystemsaremanagement,organizations,andinformationtechnology.Answer:TRUEDiff:2PageRef:18AACSB:ReflectiveThinkingCASE:ContentObjective:1.39)Knowledgeworkersassistwithpaperworkatalllevelsofthefirm.Answer:FALSEDiff:1PageRef:18AACSB:ReflectiveThinkingCASE:ContentObjective:1.210)Therearefourmajorbusinessfunctions:Salesandmarketing;manufacturingandproduction;financeandaccounting;andinformationtechnology.Answer:FALSEDiff:1PageRef:18-19AACSB:ReflectiveThinkingCASE:ContentObjective:1.211)Inordertounderstandhowaspecificbusinessfirmusesinformationsystems,youneedtoknowsomethingaboutthehierarchyandcultureofthecompany.Answer:TRUEDiff:2PageRef:19-20AACSB:AnalyticSkillsCASE:AnalysisObjective:1.33Copyright©2012PearsonEducation,Inc.12)Businessprocessesarelogicallyrelatedtasksforaccomplishingtasksthathavebeenformallyencodedbyanorganization.Answer:FALSEDiff:2PageRef:19AACSB:ReflectiveThinkingCASE:ContentObjective:1.313)Asubstantialpartofmanagementresponsibilityiscreativeworkdrivenbynewknowledgeandinformation.Answer:TRUEDiff:1PageRef:20AACSB:ReflectiveThinkingCASE:ContentObjective:1.214)Intranetsallowfirmstoworkeasilywiththird-partysuppliersandvendors.Answer:FALSEDiff:2PageRef:21AACSB:UseofITCASE:ContentObjective:1.215)AnITinfrastructureprovidestheplatformonwhichthefirmcanbuilditsinformationsystems.Answer:TRUEDiff:1PageRef:21AACSB:UseofITCASE:ContentObjective:1.316)UPS'suseofWeb-basedtoolsthatallowcustomerstoembedUPSfunctionssuchastrackingandcostcalculationsintotheirownWebsiteswasaninformationsystemssolutionusedtoachievecustomerintimacy.Answer:TRUEDiff:3PageRef:13,22AACSB:AnalyticSkillsCASE:AnalysisObjective:1.217)Studieshaveconsistentlyshownthatfirmswhoinvestgreateramountsininformationtechnologyreceivegreaterbenefitsthanfirmsthatinvestless.Answer:FALSEDiff:2PageRef:26AACSB:UseofITCASE:ContentObjective:1.418)Governmentandprivatesectorstandardsareexamplesofcomplementarysocialassets4Copyright©2012PearsonEducation,Inc.requiredtooptimizereturnsfromITinvestments.Answer:TRUEDiff:2PageRef:27AACSB:ReflectiveThinkingCASE:ContentObjective:1.419)Afirmthatinvestsinefficientbusinessprocessesismakinganinvestmentinorganizationalcomplementaryassets.Answer:TRUEDiff:2PageRef:27AACSB:ReflectiveThinkingCASE:ContentObjective:1.420)Thebehavioralapproachtoinformationsystemsleavesasidetechnicalsolutionstoinsteadanalyzethepsychological,social,andeconomicimpactsofsystems.Answer:TRUEDiff:2PageRef:29AACSB:ReflectiveThinkingCASE:ContentObjective:1.321)Thesiximportantbusinessobjectivesofinformationtechnologyarenewproducts,services,andbusinessmodels;customerandsupplierintimacy;survival;competitiveadvantage;operationalexcellence;andA)improvedflexibility.B)improveddecisionmaking.C)improvedbusinesspractices.D)improvedefficiency.Answer:BDiff:1PageRef:12AACSB:UseofITCASE:ContentObjective:1.25Copyright©2012PearsonEducation,Inc.22)DellComputer'suseofinformationsystemstoimproveefficiencyandimplementmasscustomizationtechniquestomaintainconsistentprofitabilityandanindustryleadillustrateswhichbusinessobjective?A)improvedflexibilityB)improvedbusinesspracticesC)competitiveadvantageD)survivalAnswer:CDiff:3PageRef:14AACSB:UseofITCASE:SynthesisObjective:1.223)TheuseofinformationsystemsbecauseofnecessitydescribesthebusinessobjectiveofA)survival.B)improvedbusinesspractices.C)competitiveadvantage.D)improvedflexibility.Answer:ADiff:2PageRef:14AACSB:UseofITCASE:ContentObjective:1.224)Whichofthefollowingchoicesmayleadtocompetitiveadvantage:(1)newproducts,services,andbusinessmodels;(2)charginglessforsuperiorproducts;(3)respondingtocustomersinrealtime?A)1onlyB)1and2C)2and3D)1,2,and3Answer:DDiff:3PageRef:14AACSB:AnalyticSkillsCASE:AnalysisObjective:1.26Copyrigh