商务英语信函常用短语和句式

（一）常用短语称谓Dear……/敬语Yours……DearSirorMadam----------YoursfaithfullyDearMr./Mrs./Miss/MsSmith---------YourssincerelyDearJohn-----------Bestwishes(私人关系比较亲密)信的开头：Wearewritingtoenquireabout…写信是询问关于……Wearewritinginconnectionwith…写信是关于……Weareinterestedin…andwewouldliketoknow…我们对……感兴趣……我们想知道askingif…感谢（某日）询问是否……的来信Thankyouforyourletterof(date),enquiringabout…感谢（某日）询问有关……的来信Wehavereceivedyourletterof(date),enclosing…感谢（某日）的来信以及随信寄来的……concerning…我们已收到（某日）关于……的来信如果写信的开头或者是信中要提到某件事情：withreferenceto…关于……furtherto…继……之后withregardto…关于……Iamwritinginconnectionwith…我写信是为了……Apointinyourlettergivesusgreatconcernthat…我们很关心您信中提到的……Regarding…关于……告知好消息Iampleasedtotellyouthat…我很高兴的告诉你/通知你……Iamdelightedtoinformyou……Iamhappytoadviseyou…WearepleasedtoinformyouthatWehavepleasureininformingyouthatWehavethepleasuretoappriseyouofWehavethehonourtoinformyouthat(of)坏消息Iregrettotellyouthat…很遗憾/很抱歉告诉你/通知你……Iamsorrytoinformyou…Iamsorrytoadviseyouthat…Weregretthat…我们很遗憾……说明能做与不能做的事情Weareunableto…我们不能……Weareableto…我们能……Wehavebeenforcedto…我们不得不……说明原因Thiswasowingto…这是因为……(多半为坏消息)Dueto…这是由于……Asaresultof…这是……的结果Becauseof…这是因为……请求采取行动，如果紧急的话，可以加上后面的词组Pleasecouldyou…assoonaspossible请你尽快……Wewouldbegratefulifyoucould…withoutdelay如果你能尽快……，我们将不胜感激Wewouldappreciateitifyoucould…immediately…如你能尽快……我们将不胜感激道歉Wemustapologizefor…我们必须为……表示我们的歉意Weapologizefor…我们必须为……道歉Weareextremelysorryfor…我们为……感到抱歉询问信息Wewouldliketoknowabout/if…我们想了解有关……Pleasecouldyougiveusfurtherdetailabout…请给我们更多有关……的信息Wewouldbegratefulifyoucouldletusknowabout/if…如果能告诉我们有关……，我们将不胜感激Wewouldappreciateitifyoucouldinformusabout/if…如果能告诉我们有关……，我们将不胜感激轻度抱怨Unfortunately,然后直接说不幸的事情发生了，比如，Unfortunately,wehavenotyetreceivedyourpayment,wewouldbegratefulifyoucouldmakethepaymentsoon.提起注意（用在强烈抱怨中）Ishouldliketodrawyourattentionto(thefactthat)…我想提请你们注意……Ishouldliketopointoutthat…我想指出……Ishouldliketoremindyouthat…我想提醒你们……Ihopethatitisnotnecessarytoremindyouthat…我希望没有必要提醒你们……警告Unless…除非……，否则我们将不得不……If…(not)…,wewillbeforcedto…如果……不……，我们将不得不…….（二）常用句型普通结尾：Ilookforwardtoreceiveyourreply/order/products/etc.期待收到你的答复，定单，产品等Lookingforwardtohearingfromyou.期待你的来信提供消息类邮件的结尾Ihopethatthisinformationwillhelpyou.期待这些消息会对你有所帮助。Pleasecontactmeifyouneedanyfurtherinformation.如果需要更多的信息，请你与我联系Pleasedonothesitatetocontactmeifyouareneedanyfurtherinformation.如果需要更多，请随时联系我Pleasefeelfreetocontactmeifyouhaveanyfurtherquestions.有什么问题，请有我联络。Pleaseletmeknowifyouneedanyfurtherinformation.如果需要更多的信息，请告诉我。道歉信结尾Pleaseacceptourapologiesonceagain.请接受我们的歉意Wehopethatthishasnotcausedyouanyinconvenience.我们希望这不会给你造成不便。私人商业信函，即关系比较非正式开头：Thankyouforyourletter/telephonecall/telex/fax.很感激你的来信/来电/电传/传真。Itwasapleasureto…(meetyouat/on…)很荣幸在……时间/地点与你见面。Itwasgoodto…（seeyouagainat/on…）很高兴在……时间/地点再次见到你。(hearfromyouagain)很高兴再次收到你的来信。Itwasapitythat…(wedidnothavemoretimetotalkat/on…)很遗憾我们上次没有更多的时间讨论……Iamsorrythat…(Imissedyouwhenyouvisitedmyoffice)很遗憾你来我办公室时，我没能见到你。如果需要，可以在上述四个形式之后加上说过或者没有说过的话，Itwasgoodtotalktoyouonthetelephonetoday.Iwassorrytohearthatyouhadnotbeensowell.今天能够在电话里和你交谈，真是太好了。听说你病了，我很难过。（ItwaspitythatImissedyouwhenyouvisitedmyofficelastweek.Iwouldhavelikedtohaveheardallyournews.很遗憾，上周你来我办公室时，我没能见到你。我很乐意听到有关你们的任何消息。信件主体要求提供消息：Iwaswonderingifyoucouldhelpme.我不知道你是否能帮我。提供消息：Ithoughtyoumightbeinterestedtohearthat…我想你可能会对……感兴趣。抱怨：Iamafraidwehaveasmallproblem.恐怕我们有个问题告知坏消息：IamafraidIhavesomebadnews.恐怕，有些坏消息。结尾IlookforwardtoseeingyouagainnexttimeIamin…我期待着下次我在…时，与你见面。IfeveryouareinLondon,pleasegivemearingorcallin.来伦敦时，给我打电话或来我公司坐坐。PleasegivemyregardtoDiannaSmith.请替我向Dianna问好。PleasepassmybestwishestoMr.Lund.Ihopethathehasnowrecoveredfromtheflu.请向兰德先生问好。我希望他早日康复