Effective communication(1)

Effectivecommunication有效沟通Whatiscommnunication什么是沟通？Communicationistotalkaboutyourthoughtsandfeelings,andhelpotherpeopletounderstandthemCommunicationistoshareinformationwithothersbyspeaking,writing,movingyourbodyorusingothersignalsCommunicationisakindofabilitybutnottrait.Communicationistrainable,thetrainingwillbemoreeffectivebeforecandidatesstarttheircareer.乱讲话的孩子Purposeofcommunication沟通的目的1、PerformancecontrolWhatyoushoulddoandwhatyoucannotdo?Howtodoit?Purposeofcommunication喜来登经理2、Motivatestaffinordertoreinforcetheireffectiveness.3、toexpressyoursenseincludingbothpositiveandnegativeones.4.InformationflowBasicproblem,principleandrequirementofcommunicationThebasicproblemofcommunication:mindset(心态)Thebasicprincipleofcommunication:concern(关心)Thebasicrequirementofcommunication:initiative(主动)1、Selfhood（自私）everythingshouldbegoodtome2、Ego（自我）Thereisonlymeinthespace3、arrogant（自大）ThethoughtistheanswerBasicproblem----mindset(心态)1、Concernthedifficulty2、ConcernthedemandandinconvenienceBasicPrinciple----concern(关心)(主动)Initiativesupportandinitiativereflection主动升为经理时，有没有和别的部门打个招呼，说你看我需要怎么和你配合，问老总我需要再在哪方面努力？Thebasicproblemofcommunication:mindset(心态)Thebasicprincipleofcommunication:concern(关心)Thebasicrequirementofcommunication:initiative(主动)Processofcommunication沟通的过程MediaListening:DecodingHowtocoding：1、Skill2、Attitude3、Knowledge4、CulturalBackgroundSpeaking:CodingMediaListening:DecodingMediaListening:DecodingFollowMe:1.Shareonepaperwithyourpartner2.Separateyourhalfintofourpartswiththesamesize3.Puteachoftheminthemiddleofanyother4.ChooseonetoexplainALEX’schoiceDistortionLanguageutilize（语言不当），Recognition（认知），Interruption（干扰），Selectionattention（偏见）。Speaking:CodingMediaListening:Decoding（语言不当），中关村的死亡年龄健力宝老总：张海“做公司就是把公司做大”“做公司就是把别的公司吞并”底下人：“做公司就是为了赚钱”“做公司就是把别的公司比下去”开会总经理的话要后讲，多听人家讲话，总经理的话要少讲，最重要的是做结论。Recognition（认知）（干扰）开会，领导发言Haloing:judgesomeoneonasingleorverysmallnumberoftraitsepisodesStereotyping:placepeopleincategories,classesorgroupoftraitsandthenexpectingthemtobehaveinparticularwaysbecauseofthisDiscriminationSelectionattention（偏见）Keybarriersofpersonalcommunication交流障碍、differencesinstatusA.Twooffices：largeoneforcustomer,smallonewithstaffB.ProfessionalwordsDoctor：5克氟美松Lawyer：铁条Financeanalysis：除权股（股息已经分过，股票比较便宜，趁低买进，将来涨价）A:还有没有位子啊？B：你应该先reserve你的space，现在只好standby，其实你cancel你的book没什么关系，顶多nosure，现在是Goldenweek，有没有chance就不知道了。、reliabilityofsources听说浙江民企最强。中国民企500强，146个在浙江，二代企业家都有危机、cognitivebias。Samejob,manisbetterthanwoman---扯淡Unmarriedwomanissteady---扯淡aswellKeybarriersofpersonalcommunication4、emotionalimpact克朗基罗（CEOofBostonCeltics）：‘Importantdecisionshouldbemadeinthesecondday’KeybarriersofpersonalcommunicationKeybarriersofteamcommunication1、informationoverload（信息泛滥）justonepieceofpapertellmethepackedinformationandsettlede-mailTelltheinformationsection：concludesummaryofinformationforcolleagues2、timepressureTriviality（琐事）theory：importantdecision（madewithintwominutes)VStriviality(madewithintwomonths)英阿马岛海战，撒切尔3分钟决定英国骑车要带头盔，吵了3年Keybarriersofteamcommunication4、informationscreening(信息过滤)Informationispower(top100manager80director60teamleader40staff20Informationiscrisis(staff100teamleader80director60manager40top20)Keybarriersofteamcommunication5、absenceoffeedback（缺乏反馈）Tworeactionsafteryourspeaking:A.IdonotunderstandB.IalsodoitbyfollowingmywayAfterrecording,youneedtorepeatyourrecord,andtellyourcolleaguewhatyouhavefinishedalreadyafterafewdays.水兵的两声“好”Keybarriersofteamcommunication“经理，没有功劳也有苦劳，没有苦劳也有疲劳。”“Sorry，wepaythemoneyforyourvalue.Isignedyouforthreeyears,butyoujustshowedme1-year-value,therestoftwoisjustcopyandcopy.”So,askyourself:whatisyouvalue?KeybarriersofteamcommunicationEnglishman----principleJapanese----donotpraiseonepeople;donotdosomethingdifferentincome=salary+personalbonus+teambonus+supportingbonus+specialbonusFrenchman----beelegantandcomplicatedGerman----clearandaccuracyAmerican----workisoutoflife(KTV;我不赚钱）KeybarriersofteamcommunicationRemediesofcommunicatingbarriers1.FeedbackA.Response：老韩，完成了吗？B.Besure：你要哪种纸Whatweneedtodo？？2、SimpleyourlanguageA.Getthepoint.Wejustcanfocuswithin10minutesB.Usecase.3、activelistening：Speakbutnotlistenshamplea强辩Active