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1NTTDATAWhitePaperNTTDATA©2014NTTDATA,Inc.Makinghealthcaremorecollaborative,affordable,andeffective.TrendsinTelehealthTelehealthischangingthewayhealthcareisdeliveredandconsumed.Itgivespatientsthetoolstomanagetheirhealth,extendsservicestoruralareas,andenablesspecialiststointerveneinrealtime.Butcanitovercomethebarrierstoadoption?2NTTDATANTTDATAWhitePaper:TrendsinTelehealth©2014NTTDATA,Inc.EXECUTIVESUMMARYTelehealthisagamechangerforthehealthcareindustry.Thecurrenthealthcaresystemfocusesonthediagnosisandtreatmentofacutediseaseandonemergencycare.Telehealthispatientcentricandconcentratesonhealthratherthanillness.Itwillplayanimportantroleastheindustrymovesawayfromafee-for-servicemodeltowardmoreoutcome-focusedcareandreimbursement.Moreimportantly,itbringshealthcaredirectlyintopatienthomesandtopatientswherevertheymaybe.Themarketfortelehealthisbeingdrivenbysignificanttrendsinhealthcare,population,technology,government,andconsumerism.Atthesametime,outdatedreimbursementpolicy,increasedavailabilityofhealthcare,andashortageofprovidersareerodingthebarrierstoadoption.Telehealthactsasabridgeforenhancingtherelationshipbetweenpatientandproviderandforimprovingpatientsatisfactionandbehavioralchangesbyweavinghealthcareguidanceandtreatmentintodailylife.Patientbehaviorandlifestylechoiceshaveaprofoundimpactonhealthandwellnesssincemosthealthcareisself-care.Infact,oneofthemajorusesoftelehealthisfortheself-managementofchronicdisease.Inaddition,telehealthincreasesaccesstocareinremoteruralareaswhichdonothavespecialtytreatmentfacilities.Asaresult,manyindustryexpertsbelievethattelehealthholdsthekeytooptimizingpopulationhealth.Oneofthemostimportantbenefitsoftelehealthisintheloweringofcostsasmeasuredbyreductionsinhospitalizations,readmissions,andlengthofstays.Confidential©2014NTTDATA,Inc.TheconceptsandmethodologiescontainedhereinareproprietarytoNTTDATA.Duplication,reproductionordisclosureofinformationinthisdocumentwithouttheexpresswrittenpermissionofNTTDATAisprohibited.AboutNTTDATANTTDATAisyourInnovationPartneranywherearoundtheworld,withoperationsinmorethan40countries.NTTDATAemphasizeslong-termcommitmentandcombinesglobalreachandlocalintimacytoprovidepremierprofessionalservices,fromconsulting,applicationservices,businessprocessandIToutsourcingtocloud-basedsolutions.Visit(VA)andtheUnitedKingdom’sDepartmentofHealth’sWholeSystemDemonstratorprogram.Telehealthsystemsmostfrequentlyenablereal-timecommunicationbetweenpatientsandcareproviders,suchasviavideoconferencing;thestoringandforwardingofclinicaldatatooffsitelocationsforevaluationbyspecialistteams;andremotemonitoringofpatients’chronicconditionsviasensorsandmonitoringequipment.TelehealthtechnologyisevolvingintowearableandevenimplantabledevicesthatdetectinformationsuchasEKGreadings.HealthcarecompaniesseekingtointegratetelehealthsystemsintotheirtechnologyplatformsshouldseekanexperiencedITservicespartnerfullyversedinlegacyandlatesttechnologiesandanunderstandingofthechanginghealthcaremarketplaceandregulatoryenvironment.Selectingapartnerwithinternationalcapabilitiesandaglobalviewofthemarketplaceisessentialforhealthcarecompaniesseekingtoexpandtheirtelehealthsolutionsintoforeignmarkets.3NTTDATANTTDATAWhitePaper:TrendsinTelehealth©2014NTTDATA,Inc.TABLEOFCONTENTSWhyTelehealth?........................................................................................................................................................................................4TelemedicineVersusTelehealth................................................................................................................................................................4PrimaryUsagesofTelehealth...................................................................................................................................................................5BenefitsofTelehealth................................................................................................................................................................................5TelehealthIndustryDriversandOpportunities.....................................................................................................................................................................................7CaseStudy................................................................................................................................................................................................7TelehealthIndustryBarriersandThreats................................................................................................