研发团队绩效管理定性模拟模型和系统研究

华中科技大学硕士学位论文研发团队绩效管理定性模拟模型和系统研究姓名：黎琦申请学位级别：硕士专业：管理科学与工程指导教师：黎志成20050426IIIIIAbstractInthisthesis,theQualitativeSimulationModelandSystemofR&DTeamPerformanceAppraisalhavebeenstudied,integratingfuzzyengineeringtheory,qualitativesimulationtechnology,artificialintelligenceandperformancemanagementtheory.Firstly,thebackground,purposeandsignificanceofthisthesisareclarified.Thegeneralsituationofrelevantareasindomesticandabroadisintroduced.Thenweputforwardthemainresearchcontentsofthethesis,thatis,theanalysisoftheR&Dteamperformancemanagementmechanism,theresearchonthetechnologysystemofR&Dteamperformancemanagement,thestudyonthequalitativesimulationmodelofR&Dteamperformancemanagement,theresearchonthequalitativesimulationsystemofR&Dteamperformanceappraisal.Secondly,weanalyzetheteamperformanceaswellaskeyfactorsinfluencingit.Thentheteamperformancemanagementsystemanditsprocessarestudied.BasedonthesestudiesthetransitionprocessmodelofR&Dteamperformanceisestablished.Thethird,wediscussthetechnologysystemofR&Dteamperformancemanagement,analyzingthetechnologiesofperformanceappraisalandanalysis.Furthermore,thegeneralmethodofR&DteamperformanceappraisalusingfuzzytheoryandAHPisstudied.Theforth,afterefficientlyanalyzingthetransitionprocessmodelofR&Dteamperformanceandinfluentialfactors,weputforwardthequalitativesimulationmodelofR&Dteamperformancemanagement.Webuildthequalitativerestrictionrulesdatabaseandthequalitativesimulationmodelbasedontheprocessknowledgedatabaseafterspecifyingthekeyinfluentialfactors.Thenweapplyqualitativesimulationtothemodel.Finally,theexploitationenvironment,designprinciples,mainfunctionsandstructuresofthequalitativesimulationsystemofR&Dteamperformanceappraisalarediscussed.AndthesourceofI/Odatastructureofthesystemisclarified.Furthermore,weapplythesimulationsystem,displayandanalyzetheI/Odata.Intheendofthisthesis,thesummariesareconcludedandfurtherexpectationsaremadeaswell.KeywordsResearchandDevelopmentTeamPerformanceManagementFuzzyTheoryQualitativeSimulation111.11.1.1(70271029)1.1.21238021.21.2.1Alderfer[1]KatzenbachSmith,[2]Robbins[3]11P1-1[3]31-1Smith[4]Campion80[5]MagjukaBaldwin[6][7]GoodmanLeyde[8]DubnickiLimburg[9]Katz198223[10][3]GeorgeBetten-hausen[11]GuetzkoGyr[12]Karen.A.Jehn,[13][14][15]4,,[16]2YufeiShua[17][18](1-)(1-)n,N(Nn)[19]()[20],PontryaginNash,,[21]“——”[22]3[23][24]52CannonBowersSalas[25]Mathieu[26]Marks3[27]PathfinderMDS[28][29][30][31]Bandura[32][33][34]PrussiaKinichi()[35]Durham[36]1.2.26[37][38]CraigRichard[39][37]1-11-1[39]2060graphicratingscalealternativerankingmethodpairedcomparisonmethodforceddistributionmethodcritical7incidentmethodBehaviorallyAnchoredRatingScale,BARSBehavioralObservedScale,BOSBalancedScorecard360[40][41]GoldsteinH[42][43][44][45]1.2.31Zadeh[46](AHP)AHP[47]AFT,AHP(Fuzzy),(TOPSIS)[48]ShaoutAdnan[49]Ruskova[50]28QiangShen[51][52][53][54]1.2.4R&DR&D5[55][56]12345R&DR&DR&DR&D[57][58]R&DR&DR&DR&DR&D[59]1.2.5[60]9,1983SeelyBrowJohndeKleer90[32]DeKleer[61][62]K.D.Forbus(QPT)[63][64]B.J.Kuipers(QSIM)[65]IwasakiSimon[66][67]SeelyBrownJohndeKleer(confluence)componentconduitconfluenceForbus10B.J.KuipersQSIMKleerForbusQSIMlandmarksADD(X,Y,Z)MULT(X,Y,Z)DERIV(X,Y)MINUS(X,Y)M+(X,Y)M-(X,Y)QSIMA.FarleyK.P.LinQSIM[68]NissenMarkE[69]Daniels.HAMFeelders.AJ[70]AMRO2002[71]ARENA5.0KuipersQSIM[72]11[73][74][75]1.33601-21-21-3121-31.3.11.3.2AHP131.3.3ForbusKuipers1.3.4IS(KM)(PA)(MS)(IP)ISKMPAMSIP1422.12.1.112-1[76]/2-1=+1512321232.1.22-2112162-23,421-217331employee-orientedproduction-oriented,[15](controllingfeedback)(informationfeedback),[16]23(perceivedteam-efficacy)(perceivedself-efficacy)18[32]4functionalconflict(disfunctionalconflict)2.22.2.12-32-32.2.212193SchulerHuber199320[31]2.32.3.1123202-42-4[76]2.3.212213FEWSMART[77]2.3.3[78]12345222.3.42-530%5%5[76]2.3.4.5.6.7.1.8.2-5[76]2.3.5232.3.6[79]12342.4P[3]2-6+++++?C1C2C3C4-+2-6242-6+-C1C4C12-72-725C22-82-8C3C4262.52733.13-1-3-1KPI3.23.2.11282343.2.211292323-1[76]3-11234ABCD3301[78]236043-2[80]3-3313-23-3[76]3.33.3.132HumanPerformanceTechnology1[81]2[82]12/3333-2[82]/3-245[81]??34?,3.3.2DanaGainesRobinsonJamesC.Robinson1995PerformanceConsulting[78]3-5123351.2.4.3.5.3-5[83]3.43.4.1IT3-43-4/363-4\\3.4.23-5G=[aij],aij0,aii=1aij=1/aji,,max=,A=[A1,A2…An]3-5[84]aij1I,j12ij33ij54ij75ij96ij1/37ij1/58ij1/79ij1/9aij={2,4,6,8,1/2,1/4,1/6,1/8}aij={1,3,5,7,9,1/3,1/5,1/7,1/9}373.4.311V=[V1,V2,V3,V4,V5]2AHP3.4.23Ui,Ri=[ri1,ri2,ri3,ri4,ri5]n()R[3]R=TnRRR…21=…………………………5432125242322211514131211nnnnnrrrrrrrrrrrrrrr4B=AR=[A1,A2…An]…………………………5432125242322211514131211nnnnnrrrrrrrrrrrrrrr=[B1,B2,,Bn]n2G=13/15/1313/1531max=33,2,1,31'==∑=iawjiji383,2,13131'==∑∑==iawwjiijiiA=[0.665,0.172,0.163],:V1V2V3V4V5:V=[V1,V2,V3,V4,V5]Ui,Ri=[ri1,ri2,ri3,ri4,ri5]n()R[3]R=TnRRR…21=…………………………5432125242322211514131211nnnnnrrrrrrrrrrrrrrr3-65,4,3,2,1;3,2,1%10051==×=∑=jiuurjijijij3-6%%%%%u11r11u12r12u13r13u14r14u15r15u21r21u22r22u23r23u24r24u25r25u31r31u32r32u33r33u34r34u35r35=05.005.02.01.06.02.01.02.02.