IHG-Competency-Based-Interviewing-行为胜任能力面试技巧

16+CompetencyBasedInterviewing行为能力面试技巧IceBreaker破冰游戏TRUEORFALSE?真的还是假的？Everyonethinkof3interestingfactsaboutyourselforyourlife…每人回忆有关自己本人或自己生活的三件有趣的事情2ofthemaretobetrueand1ofthemfalse!其中两件是真的，一件是假的3minutestothink给大家三分钟的思考时间Askyoutotellthegroupthe3facts,andwewilltryandguesswhichoneisfalse请将这三件事讲给其他人听，大家来一起试着猜猜看哪一件是假的。Letsgo!!请开始吧!!3+ProgrammeObjectives课程目标BytheendoftheProgrammeyouwillbeableto在本课程结束时，你将能够:•StatetheimportanceoftheSelectionProcess陈述甄选过程的重要性•Identifythestagesofaselectioninterview识别甄选面试的阶段•ExplainthetheoryandgiveexamplesofBehaviouralInterviewing解释理论并给出行为面试的例子•CompleteappropriatepreparationpriortoconductingaCompetencyBasedinterview在进行行为能力面试之前完成充分准备•Demonstratethetechniquesinvolvedinselectingtherightpersonforaposition演示为合适职位甄选恰当人选所包括的技巧•ConductaCompetencyBasedInterviewtothestandardofthecompany按照公司标准进行行为能力面试44THEIMPORTANCEOFTHESELECTIONPROCESS甄选过程的重要性Session1第一部分6+TheImportanceoftheSelectionProcess甄选过程的重要性Objectives课程目标Bytheendofthissessionyouwillbeableto本章节结束时，你将能够:•Definetheterms“Recruitment”and“SelectionInterviewing”定义”招聘”与”甄选面试”两个术语•Listthebenefitsofselecting“therightperson”foragivenjob列举为某一工作甄选恰当人选的好处•Listtheessentialcharacteristicsof“therightperson”andexplainwhythesearesonecessary列举恰当人选的基本特征并解释其必要性•Explainwhatismeantbytheterm“fit”解释“合适”这一术语的意义6AttractingtheRightCandidate吸引恰当的候选人Thepersonwhois“right”willmatchthetechnicalskilllevel,thecompetenciesrequiredtodothejobandfitintotheteam.恰当的人选要符合技能水平、工作所需能力及融入团队的要求Wearenotlookingforthebestofabadbunch!我们不是要在瘸子里面挑将军7“Aconversationwithapurpose”有目的双方谈话“Atwowaycommunication:notaninquisition,thirddegreenoranexaminationunderpressure”“一种双向的交流:并非审讯、讯问，也不是压力下的考试”DefinitionofanInterview面试的定义8In2Groups–Workbooks分成两组－－按照学习手册的指示Discuss&estimatethecostofhiringabandasupervisorforadepartmentinyourhotel,untiltheyareconfident.Considerallcosts!讨论&估计为本酒店招聘一名部门主管的成本，直到其加入酒店开始工作。请考虑所有的花费！Assumethesalaryabasicsalaryof$..….permonth,therefore$…….peryear假定其基本月薪是XX，年薪是XX10minutesingroups–useflipchart每组有十分钟的时间－－可以使用白板架Exercise2练习二8.2“Thepersonalattributesandmodesofbehaviourthatindividualsneedtodisplayinordertobeeffectiveintheirjobs”为了使得工作更有效，个体需要表现出来的个人特性和行为模式BehaviouralCompetencies行为能力9Hireasis,don’texpectchangeandthenanyimprovementisabonus!·(Justlikemarriage)招聘同招亲的道理是一样的，不要期望对方有显著变化；如果有任何提高，就算是额外收获！15RecruitmentEquation招聘因素(COMPETENCE+FITT)xINVESTMENT=GROWTH（能力＋合适）X投资＝增值(C+F)xI=G(10+10)x4=80(10+10)x10=200Training,Development,PerformanceReview,Coaching,Feedbacketc.培训，发展，表现评估，指导，反馈等C+F×I=G1612THESTRUCTUREOFTHEINTERVIEW面试结构Preparation&Contact准备与接触Session2第二部分17+THESTRUCTUREOFTHEINTERVIEW面试结构Objectives课程目标Bytheendofthissessiondelegateswillbeableto本章节结束时，学员能够:Statethestructureoftheinterviewprocess阐述面试过程的结构Explaintherequiredpreparationpriortoconductinganinterview解释进行面试之前需要作的准备工作Explainhowtoensureasuccessfulcontactstage解释如何确保一个成功接触的过程17PreparationbeforetheInterview面试前的准备ReadJobDescriptionandEmployeeSpecification阅读岗位职责与员工职位要求Familiarisewithcompetencydefinitionsandindicators熟悉能力的定义和指标ReadC.V.orapplicationform阅读简历或职位申请表Formanagendaofthemainpointstobecoveredandplanquestions制定包括了要点的议程并计划问题Ifappropriate,meetwithpersonneliftheyhavescreened如果合适，与已经面试过候选人的同事先进行沟通Ensuresufficienttimefortheinterview,freefrominterruptions确保有足够的面试时间，而且避免有干扰Organiseaquietplaceandplanseatingarrangements安排一个安静的场所并确定座位安排18.1JobDescriptions岗位职责Accurate精确Brief简单Clear清晰18.2EmployeeSpecification员工职位要求18.3TheApplicationForm职位申请表Howlonghastheapplicantbeenineachjob?申请者在之前每份工作的在职时间是多久？Doesthejobhistoryshowasteadyprogression?之前的工作是否有稳定的进展？Whatarethereasonsforleavingthepreviousjobs?离开前一份工作的原因是什么？Whataretheprogressionofleavingsalaries?离职时工资的进展情况？Personaldetails-age,mobility,domestics,maritalstatus个人信息－－年龄，联系方式，家庭，婚姻状况Whathobbiesdotheyhave?-gregariousorloner有哪些个人爱好？－－社交型或独处型Iseverysectioncompleted?是否所有内容均填写完整？FDDFBDT19TheContactStage接触阶段Don‘tleavethemwaiting不要让他们长时间等待Welcomethemwarmly-Smile&shakehands热情欢迎－－微笑并握手Introduceyourself-Offerteaorcoffee自我介绍－－提供茶水或咖啡Sitinareasonablyrelaxedmanneryourself让自己在轻松自然的状态下落座Avoidphysicalbarriers避免两人之间有障碍物Explaintheformatoftheinterview解释面试的形式Explainthatyouwillbetakingnotes解释自己会进行记录Establisharapportusingneutralquestions用中性问题建立融洽的气氛70%/30%2019THESTRUCTUREOFTHEINTERVIEW面试结构Control&Close掌握与结束Session3第三部分21+CONTROL&CLOSE掌握与结束Objectives课程目标Bytheendofthissessionyouwillbeableto在本章节结束时，你将能够:Explainwhatareasneedtobecoveredduringthecontrolstageandwhytheseareimportant解释在掌握阶段需要包含的内容以及其重要性Explainhowtocloseanintervieweffectively解释如何有效地结束一次面试21KEYAREASFORQUESTIONS问题领域Employment工作经历Education教育背景Plansforfuture未来规划Hobbies兴趣爱好DomesticCircumstances家庭环境22BEWAREOFHALOS&HORNS小心不要落入天使光环陷阱或恶魔尖角陷阱23TYPESOFQUESTIONSTOAVOID应当避免的问题类型Closed封闭式问题Leading引导性问题Multiple多重问题Hypothetical假设性问题Confusing迷惑性问题AgreementSeeking寻求一致性问题24LISTENINGEFFECTIVELY有效的倾听EarsforHearing耳朵用来听MindsforListening!!大脑用来倾听24.2LISTENINGPROCESS倾听过程Italk我讲Ilisten我听TLTYoulisten你听Youtalk你讲LTL25LISTENINGPROCESS倾听过程LISTEN倾听EVALUATE琢磨LISTEN倾听LISTEN倾听PLANREPLY盘算如何回答RE-HEARSEREPLY演练回答LISTEN倾听26CLOSINGTHEINTERVIEW结束面试Givethecan