酒店总经理月度营运报告

２００７版总经理月度营运报告GENERALMANAGERMONTHLYBUSINESSREPORT年（YEAR）月（MONTH）编制单位(HOTEL)：（盖章）总经理（GM）：Code:06038２００７版目录Catalog内容页次ContentPage一、工作总结EXECUTIVESUMMARY.........................................................................................................1二、财务部分FINANCE.............................................................................................................................1（一）主要经营指标综述KeyOperatingIndicatorsSummary：...................................................1（二）全年滚动预测ActualPlusForecastvsAnnualBudget：...................................................3（三）其它说明事项Others：.................................................................................................................3三、销售和市场营销SALES&MARKETING.............................................................................................6四、人力资源方面HUMANRESOURCES.....................................................................................................7五、质量控制解决行动方案QUALITYCONTROLRESULTS&ACTIONS....................................................8六、客户满意度打分解决行动方案GUESTSCORESRESULTS&ACTIONS..............................................8七、信息技术I.T.......................................................................................................................................8八、餐饮FOOD&BEVERAGE........................................................................................................................8九、风险管理RISKMANAGEMENT................................................................................................................9.十、其它MISCELANIOUS............................................................................................................................9２００７版-1-一、工作总结EXECUTIVESUMMARY（对每月的重要工作和重要活动做简单的陈述Briefdetailsofimportantevents&issues。）二、财务部分FINANCE（一）主要经营指标综述KeyOperatingIndicatorsSummary：1、主要营业收入指标差异分析KeyRevenueIndicatorsAnalysis：（以下指标分析实际与预算、实际与上年同期差异超过＋5%的项目Explanationforover5%variancesofActualvsBudgetorActualvsLastYear）1.1客房收入与可供房平均房价RoomRevenue&RevPAR1.2餐饮收入与可供餐位平均消费Food&Beverage&RevPAS1.3其他收入Others2、经营利润指标差异分析GrossOperatingProfitAnalysis：（以下指标请结合第三项“主要经营费用指标”分析实际与预算、实际与上年同期差异超过＋5%的项目Explanationforover5%variancesofActualvsBudgetorActualvsLastYear）2.1客房经营利润及利润率RoomOperatingProfit&Rate（％）2.2餐饮经营利润及利润率Food&BeverageOperatingProfit&Rate（％）2.3不可分配费用及费用率Non-allocatableExpenses&Rate（％）２００７版-2-3、主要经营费用指标KeyOperatingExpensesIndicators：本月实际Actual(1)本月预算Budget（2）差异率VAR%（1-2）/2上年同期LastYear(3)差异率VAR%(1-3)/3人工成本LabourCost(元）单位销售房成本P.O.R(元/间)人工成本率Labour(%)能源成本EnergyCost(元）单位销售房成本P.O.R(元/间)能源成本率Energy(%)物耗成本SuppliesCost(元）单位销售房成本P.O.R(元/间)物耗成本率Supplies(%)广告宣传费Sales&Market(元）单位销售房成本S&MP.O.R(元/间)广告宣传费率Sales&Market(%)装饰布置维修费Maintain&Repair(元）单位销售房成本M&RP.O.R(元/间)装饰布置维修费率Maintain&Repair(%)广告宣传装饰维修项目Items人工能源物耗4、折摊息税前利润与净利润EBITDA&NetProfit/Loss：２００７版-3-主要差异说明ExplanationofMajorVariances：（主要分析实际与预算、实际与上年同期差异超过＋5%的项目Explanationforover5%variancesofActualvsBudgetorActualvsLastYear）（二）全年滚动预测ActualPlusForecastvsAnnualBudget：预测说明Notes：营业收入Revenue平均房价及可供房平均房价ADR&RevPAR经营利润及经营利润率GOP&GOPRate(%)净利润NetProfit/Loss（三）其它说明事项Others：1、应收款项AccountsReceivable：息税折摊前利润（元）EBITDA(RMB)净利润（元）Netprofit/loss(RMB)差异率VAR%(1-2)/2上年同期LastYear(3)差异率VAR%(1-3)/3项目Items本月预算Budget(2)本月实际Actual（1）２００７版-4-1.1应收款项账龄分析AccountsReceivableAgeingAnalysis：应收账款AccountsReceivable其他应收款OthersReceivable3个月以内Below3Months3-6个月3–6Months6个月-1年6Months–1Year1年以上Above1Year1.2三个月以上前五大应收款项Above3MonthsTopFiveAccountsReceivableBalances应收账款AccountsReceivable1.3预计无法收回的应收、其他应收款项（请列示欠款单位名称、欠款金额、欠款原因、欠款时间、催讨措施）Non-collectablereceivablebreakdown(Customers,dueamounts,nature,ageing,actiontotake)1.4应收款项坏账核销明细（请列示欠款单位名称、欠款金额、欠款原因、欠款时间、核销原因）Written-offaccountsreceivablebreakdown(Customers,dueamounts,nature,ageing,written-offreasons)1.5以前年度已核销本期又收回的应收款项（请列示欠款单位名称、收回金额）Written-offreceivablescollectedincurrentperiod(Customers,collectionamounts)12345措施ActionToTake序号No金额Balances欠款单位名称Customers发生时间Ageing２００７版-5-2、应付款项AccountsPayable：2.1一年以上前五大应付款项Above1YearTopFiveAccountsPayableBalances应付账款AccountsPayable3、本月对外签订的采购合同及协议PurchaseContractsandAgreementsSignedThisMonth：一般应包括（但不限于）以下内容：供货单位、数量、规格、价款柴油购货合同、食用油购货合同、矿泉水购货合同、客房用品购货合同（除上述合同外，其他购货合同购货金额≥2万元的需按上述规定披露）Include(butisnotlimitedto)thefollowings:Dieseloilpurchasecontracts,Eatableoilpurchasecontracts,purewaterpurchasecontracts,Roomitempurchasecontracts(andanyothercontractswithpurchaseamountoverRMB20,000)4、工程维修合同及协议ConstructionandMaintenanceContractsandAgreementsSignedThisMonth：5、税收Tax：一般应包括（但不限于）以下内容Include(butisnotlimitedto)thefollowings：本期有无税负减免如有则需披露批准机关、文号、减免幅度及有效期限；Taxexemptions12345原因Nature序号No金额Balances债权单位名称Suppliers发生时间Ageing２００７版-6-(Authorities,articlesNo,taxexemptions,exemptionperiod)本期有无先征后返税费，如有则需披露具体税种、金额、原因。Taxrefund(Taxitems,amount,nature)6、本期内部审计情况及整改措施InternalAuditReportandactionstotake：7、现金流量分析CashflowAnalysis：项目Items累计数Totalamount项目Items累计数Totalamount现金流入数Cashinflow现金流入数Cashinflow经营活动Operatingactivities经营活动Operatingactivities投资活动Investingactivities投资活动Investingactivities筹资活动Financingactivities筹资活动Financingactivities现金流量