英语服务类职业模块unit-1

Unit1WorkplaceManners英语（服务类）（职业模块）UNIT1WorkplaceMannersContentsUnitGoalsLead-inListening&SpeakingReading&WritingLanguageinUseUnitTaskExtendedActivitiesFunTime英语（服务类）（职业模块）UNIT1WorkplaceMannersUnitGoalsLearnersshouldbeableto◆understandcustomerrequests◆talkabouthowtosatisfypassengerneeds◆readaboutproperworkplacemanners◆writeaboutofficemanners英语（服务类）（职业模块）UNIT1WorkplaceMannersLead-inDoyouknowtheirworkplace?Match.restauranthospitalofficeshopplanehotelAhotelreceptionistworksina______.Flightattendantsworkona______.Astorecashierworksina_____.Waitersandwaitressesworkina_________.hotelplaneshoprestaurant英语（服务类）（职业模块）UNIT1WorkplaceMannersLead-inDoyouknowtheirworkplace?Match.restauranthospitalofficeshopplanehotelAnurseworksina__________.Anofficeclerkworksinan__________.Chefsworkina__________.Asalesgirlworksina__________.hospitalofficerestaurantshop英语（服务类）（职业模块）UNIT1WorkplaceMannersListening&SpeakingPartIPartIIWordsandExpressions英语（服务类）（职业模块）UNIT1WorkplaceMannersPartIListening1Dialogue1RolePlay英语（服务类）（职业模块）UNIT1WorkplaceMannersListening1Listenandnumberthepictures.()()()()BCD31script42A英语（服务类）（职业模块）UNIT1WorkplaceMannersDialogue1WhatCanIDoforYou?(Asalesgirlisservingacustomerinashoppolitely.)Salesgirl:Goodmorning,madam.WhatcanIdoforyou?Customer:Yes,I’mlookingforadressinsize36.Salesgirl:Howaboutthisblueone?Customer:Thecolorisnice,butIprefersilver.Salesgirl:Sorry,madam,wedon’thavetherightsizeinsilver.Butifyouleaveyourphonenumber,I’llgetintouchwithyou.(Thesalesgirltakesapentowrite.)Customer:OK.Thankyouforyourhelp.Salesgirl:Youarewelcome.英语（服务类）（职业模块）UNIT1WorkplaceMannersRolePlayPracticethedialoguebyusingthepicturesbelowandseeifyoucansaymore.英语（服务类）（职业模块）UNIT1WorkplaceMannersPartIIListening2Dialogue2RolePlay英语（服务类）（职业模块）UNIT1WorkplaceMannersListening2Tickwhatthepassengerneeds.□coffee□magazine□pillow□water□newspaper□medicine□Cola□headphones□blanketscript123英语（服务类）（职业模块）UNIT1WorkplaceMannersDialogue2MayIHaveaCupofCoffee,Please?(Aflightattendantisservingapassenger.)Flightattendant:MayIhelpyou,sir?Passenger:I’dlikesomethingtodrink.Flightattendant:Certainly.Wehavetea,coffee,fruitjuice,Colaandwater.Passenger:I’dliketohaveacupofcoffee.Flightattendant:Yes,sir.I’llbringitforyou.Passenger:Bytheway,canIhaveapillowandablanket?Flightattendant:Ofcourse.Passenger:Thanks.英语（服务类）（职业模块）UNIT1WorkplaceMannersRolePlayPracticethedialoguebyusingthepicturesbelowandseeifyoucansaymore.A:CanIhelpyou,Madam?B:Ifeelalittle______.CanIhavesome______?A:Yes,sir.Hereyouare.B:Thanks.thirsty,teasick,medicine英语（服务类）（职业模块）UNIT1WorkplaceMannersWordsandExpressions1welcome/5welkEm/v.欢迎aboard/E5bC:d/adv.上飞机(船或车)chef/5Fef/n.厨师customer/5kQstEmE/n.顾客politely/pE5laItlI/adv.礼貌地dress/dres/n.服装；连衣裙；女服size/saIz/n.尺码prefer/prI5fɜ:/v.更喜欢WordsandExpressions英语（服务类）（职业模块）UNIT1WorkplaceMannersWordsandExpressions2silver/5sIlvE/n.银色touch/tQtF/n.接触pillow/5pIlEu/n.枕头medicine/5medIsn/n.药headphones/5hedfEunz/n.耳机blanket/5blANkIt/n.毯子moment/5mEumEnt/n.片刻passenger/5pAsIndVE/n.乘客WordsandExpressions英语（服务类）（职业模块）UNIT1WorkplaceMannersWordsandExpressions3fruit/fru:t/n.水果juice/dVu:s/n.汁thirsty/5Wɜ:stI/adj.口渴getintouchwith与⋯取得联系flightattendant空中乘务员bytheway顺便说一下WordsandExpressions英语（服务类）（职业模块）UNIT1WorkplaceMannersReading&WritingReadingWriting英语（服务类）（职业模块）UNIT1WorkplaceMannersReadingPre-readingActivityTextWordsandExpressionsMatchandDiscussTrueorFalse英语（服务类）（职业模块）UNIT1WorkplaceMannersPre-readingActivityHaveadiscussionwithyourpartnerandticktherightworkplacemanners.□wearbeautifulclothes□greetcustomerswithasmile□befriendlytocustomers□followcustomerseverywhere□makephonecallsatanytime□bepatientandkeepsmiling英语（服务类）（职业模块）UNIT1WorkplaceMannersTextGoodMannerswithCustomerserveyourcustomersinafast,friendlyandhelpfulmannerandtheywillvisityouagain.Ifyouareinterestedinsharingthisexperiencewithus,herearesomegoodtips:lWearcleancompany-issuedclothesandanametag;lGreetandserveeachcustomerwithasmileandmakeeyecontact;lListentocustomerscarefullyandanswereachquestionpatiently;lDealwithcomplaintshelpfullyandefficiently;lNevermakeanypersonalphonecallswhileserving;lNevertrytoarguewithcustomers;lSay“Thankyouforcoming.”whencustomersleave.S英语（服务类）（职业模块）UNIT1WorkplaceMannersWordsandExpressions4workplace/5wɜ:kpleIs/n.工作场所manner/5mAnE/n.举止wear/weE/v.穿greet/5^ri:t/v.问候friendly/5frendlI/adj.友善的follow/5fɒlEu/v.跟随everywhere/5evrIweE/adv.到处patient/5peIFEnt/adj.有耐心的helpful/5helpfl/adj.有帮助的WordsandExpressions英语（服务类）（职业模块）UNIT1WorkplaceMannersWordsandExpressions5visit/5vIzIt/v.拜访interested/5IntrIstId/adj.感兴趣的share/FeE/v.分享tip/tIp/n.提示issue/5Isju:/v.分配；发给contact/5kɒntAkt/n.接触patiently/5peIFEntlI/adv.耐心地deal/di:l/v.处理complaint/kEm5pleInt/n.投诉WordsandExpressions英语（服务类）（职业模块）UNIT1WorkplaceMannersWordsandExpressions6efficiently/I5fIFEntlI/adv.高效地personal/5pɜ:sEnl/adj.私人的while/waIl/adv.当⋯时候argue/5B:^ju:/v.争吵beinterestedin对⋯感兴趣nametag名称标签share...with与⋯分享arguewithsb与某人争论WordsandExpressions英语（服务类）（职业模块）UNIT1WorkplaceMannersMatchandDiscussMatchBwithCandthendiscussdosanddon’tsinservingcustomers.DoswearcustomerslistentoanametagmakecarefullyDon’tsmak