How-to-write-a-letter-of-complaint

Howtowritealetterofcomplaint如何写英文投诉信一、写作常识当我们对商品或服务不满意时，我们有权进行投诉，以实现退换或索赔。写投诉信时措辞要客气，但语气要坚决，这样才能达到理想的投诉效果。投诉信通常有三部分组成：（1）开头段：点明写信意图。（2）主体段：写明投诉的原因，要展开说明。要明确指出问题出在哪，要证明责任确实在商家，还可说明由此给你带来的不便和伤害。（3）结束段：提出你的具体要求，表达你希望问题得到尽快解决的强烈愿望。Tips:写投诉信时语气要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能进行人身攻击。同时，在描述问题时尽量采用被动句式，使描述更加客观合理。二、话题语句（1）开头部分Iamwritingtoyoutocomplainaboutyourpoorservice/product…IfeelbadtotroubleyoubutI’mafraidthatIhavetomakeacomplaintabout…Iventureto(小心谨慎地）writeyoualetterabout…，whichhasgivenrisetomanycomplaints.(2)主体段部分Thereissomethingwrongwith…Itdoesn’twork/makesterriblenoise…Itwasnotmyfault.(3)结束段部分I’dlikeafullrefund.Iwouldliketoreplaceitwithanewone.Idowishthatmyproblemcanbedealtwithimmediately.OtherwiseIhavenootherchoicebuttoresortto(诉诸）thelaw.Thanks.I’mlookingforwardtoyourearlyreply.•Dear______,Iam______（自我介绍）.IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout._____(事件总体介绍）.Inthefirstplace,______（抱怨的第一个方面）.Second,______（抱怨的第二个方面）.Third,______(抱怨的第三个方面）。•Underthesecircumstances,I’mquitedisappointedwith____(你对此事件的感受）。•⑦Iappreciateitverymuchifyoucould______（提出建议和请求）。ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.•Yourssincerely,•LiMing四、英文投诉信模板(1）DearManager,I’manexchangestudentfromChina.Yesterday,Iwenttoyourcinematoseeafilm.Thefilmwasverygood,butIdidn’tenjoyitbecausethereweresomeproblemsinthecinema.Inthefirstplace,thefilmwasdelayedasthereweresomanyadsatthebeginning.Itwasratherannoying.Second,thesoundofthefilmwassoloudthatIcouldhardlybearit.Third,theexitsignscouldnotbeseenclearly,whichpresentedpotentialsafetyhazards(危险，隐患）.Underthesecircumstances,I’mquitedisappointedwithmyexperienceinyourcinema.Iappreciateitverymuchifyoucouldconsidertheseproblemsandtrytomakesomeimprovementsaswell.ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.Yours,LiHua英文投诉信模板(2）Dear——1.Mynameis___（写信人的姓名）。2.Iam——.（写信人的身份）。3.Iventuretowriteyoualetterabout——.（表达抱怨的内容）。4.Thefocusofthecomplaintis——.（提出抱怨内容的核心点）。5.Foronething,——（抱怨内容的一方面）6.Foranother,——（抱怨内容的另一方面）。7.Honestlyspeaking,——（客观的评论）。8.But——（抱怨产生的原因一）。9.Besides,——.（抱怨产生的原因二）10.Allinall,thereisstillmuchroomforimprovement.（总结说明所抱怨现象或事物还有很大改进空间）11.Idohope——（表达本人的愿望）12.Thankyouforyourtimeandkindconsideration.（信件结尾的常用）ALettertotheUniversityPresidentabouttheCanteenServiceonCampusJan.6th,2002DearMr.President,MynameisLiMing.Iamajuniorstudentofthecivilengineeringschoolinthisuniversity.Iventuretowriteyoualetteraboutthecanteenserviceoncampus,whichhasgivenrisetomanycomplaintsamongstudents.Thefocusofthecomplaintisthepoorqualityofthefood.Foronething,thericeisveryhard,thesteamedbreadsareusuallysoldcoldandvegetablesareoftenovercooked.Foranother,thepricesofthefoodsaresurprisinglyhigh.Honestlyspeaking,thediningenvironmenthasbeenimprovedsincelastyear.Buttherearestillnotenoughspaceandseatsforustohaveourmealsthere.Besides,theattitudeofthecanteenstaffsisnothospitableatall.Allinall,thereisstillmuchroomforimprovement.Idohopewewillnotsufferanotheryear.Thankyouforyourtimeandkindconsideration.Sincerelyyours.08年湖北高考英语作文假设你是卜曼宜，你购买了一部某外国公司生产的手机，因有质量问题，要求该公司更换。请根据下列要点，用英文写一封电子邮件。要点：1.问题：手机不响铃，不能发短信；该产品已售完，无法更换；型号新，无配件，无法维修。2.要求：公司应尽快予以更换。注意：1.词数为100左右；2.参考词汇：配件——sparepart;3.电子邮件的开头和结尾已为你写好（不计入你所写词数）；4.已给出的电子邮件的开头和结尾不得抄入答题卡。（以下内容不得抄入答题卡）DearSir,IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr.2008atTeleMallinWuhan,P.R.China….________________________________Thankyouforyourconsideration.范文：DearSir，IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr.2008atTeleMallinWuhan,P.R.China.Tendaysafterthat,itdidn’tringandsendshortmessages.ThenItookittotheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthsforanewone.LaterIwenttotherepairman.HesaidsinceitwasanewmodelinChina,itwasimpossibletofixitwithouttherightspareparts.Iwassodesperateonhearingthat.HowcanIwaitthatlong?Therefore,Irequirethatyousendmeanewoneofthesamemodelwithinamonth.Thankyouforyourconsideration.