酒店英语考试+答案

2014年大连日航饭店英语一二级考试试题(考试时间08:30-10:00)姓名（中文）：部门：员工号：一．选出最符合的答案填入括号内（5道题，每题2分；总计10分）1.Q:Hello,I’mcallingtoconfirmmyroomreservation.MynameisJaneSmith.(D)A.Whereareyoucallingfrom?B.Ofcourse,madam.C.Sorry,thereisnoroomavailable,madam.D.What’syourroomnumber,madam?2.A:Goodmorning.CanIhelpyou?B:Yes.Iwanttostayhereonemorenight.Q:Whatdoweknowabouttheman?(A)A.Hewantstoextendhisstay.B.Heischeckingin.C.Heischeckingout.D.Heisgettingsomeinformation.3.Sorrysir.Thisweekendhappenstobeourlongnationalholidayandweareallbookedup.(D)A.Theladywantsaroombutthereisn’toneavailable.B.Weekendsarebaddaystobookaroom.C.Themanwantstospendhislongholidayinthishotel.D.Themanwasnotsuccessfulinmakingaroomreservation.4.W:I’dliketothankyouformyenjoyablestayinthishotel.M:It’sbeenourpleasuretohaveyouwithus,Mrs.Smith.Q:Whatcanweconcludefromthisconversation?(C)A.Mrs.Smithhadapleasantstaywiththeman.B.Mrs.Smithhasstayedinthishotelforalongtime.C.Mrs.Smithhashadagoodtimeinthishotel.D.ThemanisgladtoseeMrs.Smithgo.5.__C__inourcheck-inproceduressincethenewmanagertookover.A.TherearechangesB.ChangeshavebeenthereC.TherehavebeenchangesD.Wehavechanges二.请将A&B框内相对应的内容连线。（每词1分，总计5分）三．选择正确的单词填入括号内。（每词1.5分，总计45分；单词拼写错误不得分。）1.Oneofmanytelephonelinesinahotelwhichallhavedifferentnumbers.（Extension）2.acollectionofinformationkeptatthefrontdeskforfrontdeskagenttouseinrespondingtoguestrequests.（Info-directory）3.Somethingthatisdonetomakesurethatearlieractionshavebeensuccessfuloreffective.（Follow-up）4.Anofficialrecordedorwrittenrecordofsomething.（Logbook）5.Ashortofficialnotetoanotherpersoninthesamecompanyororganization.(Memo)6.Aroomfromwhichaguestisexpectedtocheckoutonagivendaywhohasnotyetdoneso.(dueout)7.Thedescriptionoftheroomaboutitsoccupancyanditscondition.(roomstatus)8.Performingnecessaryhousework,suchascleaning,changingbeds,laundryandsoon.(housekeeping)9.Aserviceoritemofferedtoguestsorplacedinguestroomsforconvenienceandcomfortandatnoextracost.(amenity)10.Adepartmentthatprovidesfoodandbeverageserviceforspecialevents.(catering)11.Adishotherthansoupservedbeforethemaincoursetostimulatetheappetite.(appetizer)12.Thespecificamountofeachfoodservedtothecustomer.(portion)13.Alistoffoodandbeverageitems.(menu)14.Anoutletwherefast-foodserviceisavailable.(snackbar)15.Togiveajob,equipmentetc.tosomeoneforaparticularpurpose.(assign)16.Thedifferencebetweenthecostofproducingsomethingandpriceyousellitat.(profitmargin)17.Astatementofalltransactionsaffectingthebalanceofasingleaccount.(folio)18.Moneythatabusinessreceivesoveraperiodoftime.Especiallyfromsellinggoodsorservices.(revenue)19.Makingmorereservationsthanthereareroomsorspaceinahotel.(overbooking)A:1.ChambermaidC2.ReceptionistA3.RoomServicewaitressD4.ChiefcashierB5.PlumberEB:A.FrontOfficeDepartmentB.FinanceDepartmentC.HousekeepingDepartmentD.FoodandBeverageDepartmentE.MaintenanceDepartment20.Totellacustomerthepriceyouwillchargehimforaserviceorproduct.(quote)21.Registration,orthetimewhenguestsaregreetedandtherecordsforguests’servicesandchargesaresetup.(Check-in)22.Astatementthatsomethingiswrong.Agrievance.(complaint)23.Articlestraditionallymadeoflinenbuttodaymoreoftenmadeofcotton--sheets,Pillowcases,towels,andsoforth(linens)24.Thepercentageorroomsorbedsoccupiedinahotelduringagivenperiod.(occupancyrate)25.Recordofwhatthecustomermustpay.(bill)26.Ahotelemployeewhocarriesbaggageanddoesothererrandsfortheguests.(bellman)27.Takingcareofinfantsorchildrenonatemporarybasiswhiletheirparentsareawayorbusy.(baby-sitting)28.Shelter,food,drinkandotherservicesfortravelers.(accommodation)29.Akindofhotelprovidingparkingfacilitiesforcars.(motel)30.Alevelonascalethatshowshowgoodahotelis.(rating)accommodationassignsnackbarappetizeramenitybaby-sittingbellmanbillCheck-incateringcomplaintdueoutextensionFollow-upfolioInfo-directorylinensportionprofitmarginquotemoteloccupancyrateoverbookinglogbookmemoroomstatushousekeepingmenurevenuerating四．阅读短文回答相应的问题。（共20小题，每题2分，总计40分）TheGeneralManagerAsinanybusiness，theremustbeonepersonresponsiblefortheoveralloperation.Thatpersonisthegeneralmanager,sometimes,particularlyinthelargerhotels,calledthemanagingdirector.Inthepast，possiblyintothel930s,thehotelmanagerwasprimarilyagenialhost,personallygreetingtheguestsandseeingtoitthattheywereproperlycaredfor.Butasthebanks(throughbankruptciesandforeclosures),corporations,conglomerates,andotherbusinessorganizationsbeganacquiringhotels,thisimagebegantodisappear.Thefirstconcernofexecutivesandstockholdersofthesecompanieswasthatthepropertyshowsaprofit.Asaresult，anewtypeofinnkeeperemerged,andtodaythesuccessfulgeneralmanagerisahighlytrainedperson,capableofdirectingacomplexbusinessenterprise.Runningahotelisafull-time,24-hours-a-day,seven-days-a-weekoperation.Thehotelisneverclosed-therecanbenotimeoff,noholidays.Someonerepresentingmanagement,andsomemembersoftheoperatingstaff,mustbeondutyeveryhourandeverydayoftheyear.Nobroadpolicycouldpossiblycopewiththemanydiversesituationsthatoccurdailyinanygivenhotel.Thegeneralmanageristhepersonresponsiblefordefiningandinterpretingthepoliciesestablishedbytopmana