英语投诉信课件

Writing—ComplaintLetter&ReplyWarmupWhatshouldwedowhenwewanttocomplaintoabusiness?1.Complaintothebusinessinpersonorbyphone.2.WriteacomplaintletterTothepersonwhosenameyouweregivenorsomeoneinthecustomer-servicedepartment.3.complaintopeopleoutsidethecompany,suchas…BetterBusinessBureau/localcustomergroups/IndustrialandcommercialBureau/consumercouncil4.takelegalactionBringanaccusationagainstthecompanyWhenyouhaveproblemswithfaultygoodsorservices,itisoftenagoodideatoputthedetailsofyourcomplaintinwriting.LettersofComplaint110,NanyuanRoad,Taicang,201800Dec.23420,RenminRoad,FiveStarShoppingMall,Shanghai,201800DearSirorMadam,IventuretowritetocomplainaboutthequalityofthedigitalcameraModelTV210IboughtlastFridayatyourstore.Duringthefivedaysthecamerahasbeeninmypossession,problemshaveemergedoneafteranother.Thescreenisalwaysblack,makingthecameranodifferentfromatraditionalone.Therefore,Iwishtoexchangeitforanothercameraordeclarearefund.Iwillappreciateitifmyproblemreceivesdueattention.Yourssincerely,WangLanTheinsideaddressThesalutationbodyThecomplimentarycloseThesignatureTypednameTheheading,includingthedateFormatofaletterrelatedwords&expressionscomplainagainstsb.aboutsth.投诉......putupwith/bear/tolerate忍受breakdown损坏fault/defect缺陷awful糟糕的poorservice糟糕的服务outofone’sexpectation令某人大失所望lookinto/investigate调查matter事件solve解决replacerefundUsefulSentencePatterns开头1.Iamwritingthislettertocomplainabout…2.OnApril11ourorderfor…wasdulyreceived,butweregrettosaythat…wereseriouslydamaged.3.Ibought…fromyourshoppingmalllastMonday,butnowIfoundadefectin…中间1.Theproblemhasgreatlyaffectedmydailylifeandcausedalosstomybusiness.2.ThisismorethanIcouldbear/tolerate.4.Iwasshockedattheunpleasantsituationinmyflat.结尾1.Canyoupleasearrangetodeliveranew…assoonaspossible?2.Weshouldbegladifyouwouldreplace…assoonaspossible.3.Iwouldliketohavearefundorareplacement.4.Ihopethatmyproblemwillgetyourconsideration.Lettersofcomplaintusuallyincludethefollowingstages:Makingacomplaint–+explaintheproblem+background(what,when,where,color,modelno….)+howyousuffered(ifnecessary)Actionrequired(replacethefaultygoods,refundthemoney,repairthegoods)withdeadlineClosingStatethatyoulookforwardtohearingfromthemsoonandthatyouappreciatetheirhelp.Sample1inthebookMakingacomplaint+background:+problem:+howyousuffered:ActionrequiredClosingwhat–DVDplayerwhen–lastweekwhere–inyourshopdefect,noimagestillwaitingdeliveranewDVDplayerDec.23DearSirorMadam,_______________________________________(我写信投诉）acamerawhichIboughtinyourshoplastmonth.Itooksomephotoswithit.ButwhenIgothomeandhadthefilmdeveloped,Ifoundnopicturesatall.____________________________（我对此很不满意）.Ihavealreadysentthecamerabacktoyoubypostandstronglyinsistthat______________________________.Yourssincerely,WangLanPracticenowIamwritingthislettertocomplainaboutIamveryupsetaboutityourefundmeassoonaspossible你上星期五在商店买了台电视机，昨天送货上门，但是晚上就出了故障，没有图像。你写信给销售经理，要求7个工作日内更换或者退款。YourTaskMarch20,2013DearManager,IamwritingthislettertocomplainaboutthequalityoftheTVsetIboughtlastFridayatyourstore.Itwassenttomyhomeyesterday,butIfoundtherewasnoimageatall.Therefore,IwishToexchangeitforanotherTVsetordeclarearefundwithin7workdays.Iwouldbegratefulifyoucouldhavethismattersettled.Yours,LiMingPractice1inthebook1.ourorderfor310cottonsweaters2.Thishasbeenverybadforourbusiness3.ReplacethedamagedsweatersassoonaspossibleReplytoacomplaintletter1.Receivingthecomplaintletter&makingapologize2.Howtosolvetheproblemwithdeadline/explanationoftheproblems3.ending(polite)Relatedexpressions1.ThankyouforyourletterofMay23,concerningthegoodsyouorderedtwoweeksago.2.Wehavereceivedtheletterinwhichyoucomplainedabout…3.I’msorrytohearofthedamagetoyour…4.Wearesorryfortheinconvenienceyouhaveexperienced,butwecannotbeheldresponsibleforthe…5.Pleaseacceptmyapologiesfor...Sample2inthebookPara.1--Receivingthecomplaintletter&makinganapologyWehavereceivedtheletterinwhichyoucomplainaboutthequalityoftheDVDplayeryouhadboughtfromourshop.Iapologizetoyouforourafter-salesservices,too.Para2--HowtosolvetheproblemwithdeadlineWewillgotoyourhometoreplacethedamagedDVDplayerbefore4pm,nextMondayPara3--EndingIfyouhaveotherquestions,pleasecontact…June7,2012DearMissZhang:______________________________________(我们收到了你6月4日的来信）inwhichyoumadeusawareoftheproblemsinourproducts._____________________________________________(我们为产品给你带来的麻烦表示道歉）.Asyouwish,________________________________(我们将在本周为你更换一台新的电视机）Thankyouagainforyourtimeandefforts.Iamsuretheproblemwillsoonbesolvedtoyourcompletesatisfaction.SincerelyyoursMr.WuPracticeWehavereceivedyourletterofJune4Wearesorryforthetroubletheproducthascausedyouwewillsendyouareplacementwithinthisweek.Practice2inthebookPractice21.Concerningthegoodsyouorderedlastweek2.WecannotbeheldresponsibleforthedamageyoucontacttheShippingCompanyAssignment–Practice3inthebookJan.20,2007DearSir,IampleasedthattherefrigeratorIorderedtwoweeksagohadarrivedontime.ButitisapityIfoundtherewassomethingwrongwiththefreezer.AfterIuseditfortwoweeksIfoundthatfoodstoredinthefreezerturnedbadveryquickly,Iwassurprisedtofind