洲际酒店集团领导能力培训

洲际酒店集团领导能力成长的空间更多资料下载，请登陆思宁培训网类别Definition定义Competencies能力TeamFocused关注团队Workingtogethereffectivelytomeetbusinessgoalsfaster通过有效的协同合作，更迅速的实现企业目标•FosteringCollaboration全面协作•LeadingandDevelopingPeople领导和发展员工ActionOriented行动导向Drivingtoachieveambitioustargetsinanefficientway以高效的方式推动长远目标的实现•DriveforResults成效驱动•TurningVisionintoAction将愿景转化为行动Passionate工作热情Caringpassionatelyaboutourguestsandbusinesspartners,andchangingtomeettheirneeds关注客户和商业伙伴的需求，积极做出变革•Guest/Customer&MarketFocus关注客户与市场•ChampioningChange主导变革Savvy业务技能Knowingwhatittakestobeatourcompetitors,bothnowandinthefuture了解现在和将来要击败竞争对手所需要的条件•StrategicThinking战略思维•UnderstandingourBusiness了解业务WinningWays致胜之道DemonstratingWinningWaysacrossthebusinesswhetherweareassistingguests,workingwithbusinesspartners,orhelpingeachother在工作的各个领域，不论是服务宾客、与商业伙伴的合作，还是同事间的互助，都显示出致胜之道的行为准则。•DoTheRightThing做对的事•AimHigher追求卓越•ShowWeCare体现关爱•CelebrateDifference求同存异•WorkBetterTogether协作共赢洲际酒店集团领导能力Team-Focused关注团队“Workingtogethereffectivelytomeetbusinessgoalsfaster”“通过有效的协同合作，更迅速的实现企业目标”Level级别Summary要点Behaviours行为HotelEmployee酒店员工级CorporateBand8总部办公室8级Supportscolleagues给予同事支持•Understandsthathelpingcolleaguesisimportant理解为同事提供帮助的重要性•Focusesoncompletingowntasks,butrespondsquicklytorequestsforhelp以完成自己的工作任务为重心，但对需要帮助的同事做出迅速反应•Identifieshowtohelpotherscompletetheirtasks明确怎样帮助他人完成工作任务HotelSupervisor酒店主管级CorporateBand7总部办公室7级Supportscolleagues给予同事支持•Buildssupportandsharesinformationasneededwithotherswithinandoutsideoftheorganisation为组织内外的同事提供所需的支持，分享所需的信息•Offershelp提供帮助•Participatesinteams参与团队合作•Providesassistanceandsupportasneededtoensureprojectsareco-ordinated提供所需的协助和支持，确保项目的协调•Sharesinformationwithothersreadily愿意与他人分享信息HotelGMs1/21/2级酒店总经理HotelExecteamsanddepartmentheads酒店行政委员会及部门经理CorporateBands5/6总部办公室5/6级Activelypartnerswithcolleagues积极与同事全面协作•Recognisesothers’agendasandadaptsbehaviourtodifferentsituations认可他人的日程安排，针对不同情况调整自己的行为•Buildsanetworkacrossdifferentlevelsoftheorganisationandstaysintouchwithpeople与组织内各级同事建立关系网络，并保持联系•Asksquestions,testsassumptionsandopenlydiscussesissues提出疑问、检验假设、开诚布公地讨论问题•Acknowledgesthecontributionsofothersbylisteningandbuildingonsuggestions通过聆听和征求建议表示对他人所做贡献的认可•Activelysharesinformationandencouragesotherstodothesame积极分享信息，鼓励他人也进行分享•Workswithotherstoreachconsensusandresolvedifferencesofopinionorconflict与他人协调沟通，达成一致意见，解决意见分歧或冲突HotelGMs3/4/53/4/5级酒店总经理CorporateBands3/4总部办公室3/4级Motivatesotherstocollaborate激励他人全面协作•Establishesstrongworkingrelationshipswithpeopleacrossdifferentlevelsoftheorganisation(e.g.,withseniormanagement,withsubordinatesandwithpeers)andmanagestheserelationshipstoachieveresults与组织内各级同事建立牢固的工作关系（例如，与高级管理层、下属和同级别同事），并运用这些关系实现成效•Activelyseeksinputindecision-making决策过程中积极寻求意见建议•Showsothershowtheirobjectivesalignwiththeirown向他人展示工作目标如何与个人目标统一•Anticipatestheimplicationsofdecisionsandactionsforotherareasoftheorganisationandactivelytakesaccountoftheseperspectives预测到决策和行动对组织的其他领域的影响，并积极考虑这些因素•Anticipatesandplansforhowdifferentcultureswillreacttoinitiatives预测不同文化对项目的反应并制定计划•Proactivelylookstoinvolveandinformothersandbuildstrongandlastingrelationships积极寻找机会让他人参与和了解，并建立牢固持久的关系关注团队：全面协作Team-Focused关注团队“Workingtogethereffectivelytomeetbusinessgoalsfaster”“通过有效的协同合作，更迅速的实现企业目标”Level级别Summary要点Behaviours行为HotelEmployee酒店员工级CorporateBand8总部办公室8级Developsself,andgivescleardirectionsasneeded发展自我，并能根据需要给予清晰的指示•Workstounderstandowndevelopmentneedsandseekshelptoaddressthem努力了解自身的发展需求，并寻求获得这些发展所需的帮助•Tellspeoplewhattheyneedtodowhereappropriate在任何适当的场合，能够告诉员工需要做什么•Expectspeopletofollowappropriateinstructionswithoutneedingalotofsupervision期望员工会正确遵循指示，而不需要大量监督•Looksforopportunitiestodevelopownskills寻求机会发展自身技能•Givesconstructivefeedbackonwhatpeoplearedoingwrongandhowtoimprove对员工的错误提供建设性的反馈意见和改进的方法HotelSupervisor酒店主管级CorporateBand7总部办公室7级Explainswhattodoandwhy阐述工作任务及其原因•Communicatesgoalsandobjectivesandmakeslinkswithorganisationalgoals沟通传达目标和目的，并与组织的目标建立关联•Assignstasks,settingclear,specificperformanceobjectives,standards,andaccountability分配工作任务，设定明确具体的绩效目标、标准和责任•Tellspeoplewhattheydidrightandwrongandexplainswhatgoodwouldlooklike指出员工在工作中的正确和错误之处，并对期望的最佳表现给予详细说明HotelGMs1/21/2级酒店总经理HotelExecteamsanddepartmentheads酒店行政委员会及部门经理CorporateBands5/6总部办公室5/6级Allowsinputfromtheteam愿意接纳团队的贡献•Considerstheinputofothersindecisionsthataffectthem制定对他人有影响的决策时考虑他人的意见•Considersothers’capabilitieswhenassigningactivitiesandprojects分配活动和项目时考虑他人的能力•Holdsselfandothersaccountableforachievingresults:establishesspecificandefficientfollow-upmechanismstotrackprogress由自己和他人对实现绩效负责：建立具体有效的跟进机制，对项目进度进行跟踪•Providesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations当结果未达到预期目标时，提供具体而有建设性的反馈意见•Helpsothersdeveloptheirskills帮助他人发展个人技能HotelGMs3/4/53/4/5级酒店总经理CorporateBands3/4总部办公室3/4级Activelyinvolvestheteam积极鼓励团队参与•Activelyengagestheteamtodevelopplansandresolveissuesthroughcollaborativeproblemsolving通过合力协作解决问题，使团队积极参与计划的制定和问题的解决过程•Gainscommitmentusinglogic运用合理的逻辑推理，获得员工的承诺•Understandsandleveragesthemajorstrengthsandweaknessesofteammembers了解团队成员的主要优势和不足，并加以平衡运用•Monitorsongoi