Siebel保险业-CRM-解决方案

CRMSiebelCRMSiebelFRAUD!FRAUD!CompetitionCompetitionInsuranceInsuranceIndustryIndustryConvergenceConvergenceConsolidationConsolidationConsumerismConsumerismCreditCreditScoringScoring--WebWeb––TeleSalesTeleSales--BrokersBrokersCRMCRM--WebWeb––TeleSalesTeleSales--BrokersBrokers--------------------------------------------WebWeb––TeleSalesTeleSales--BrokersBrokers------------------------------------------1.1.2.2.5%5%3.3.4.4.5.5.6.6.7.7.8.8.9.9.10.10.Oracle-SiebelCRMSmartScriptWeb/EmailCRMSiebelInsuranceSiebelPlatform/Database/BackOfficeSystemsSiebelEnterpriseSiebelSiebelSiebelSiebelSiebel//SiebelSiebelSiebel/SiebelSiebelSiebelSiebelSiebelSiebelSiebelSiebelSiebelCRMSiebelCRMSiebel-140.SiebelROIDrag&dropSmartScriptEmailWebemailHTMLEmailemailemailWebCRMSiebelCRMSiebel///SiebelCDI/CRMSiebelCRMSiebelSiebelSiebelSalesSiebelAnalyticsSiebelMarketing:LifeandAnnuitiesHealthProperty&Casualty/:AgentProviderEmployerEnrollmenteCommerce/3//CRMSiebelCRMSiebel140Siebel/Siebel-WAP,PDACRMSiebelCRMSiebel:Voice,Email,Web(ChatandCo-browsing),VoIP,andFaxOff-the-Shelf,ComputerTelephonyCRMSiebelCRMSiebelSiebelSiebelRepositoryRepositoryEAIEAISiebelApplicationServerSiebelApplicationServerBusinessLogicLayerBusinessLogicLayerandCoreServiceandCoreServiceDataLayerServicesDataLayerServicesUserInterfaceServicesUserInterfaceServicesBus.ProcessBus.ProcessSiebelTellerApplicationsMultipleClientDeviceSupportLocalDBLocalDBSiebelMobileApplicationsSiebelCRMOnDemandOLTPOLTPHostedHostedSiebelPortalFrameworkFederatedDataSourcesFederatedDataSourcesDevelopmentEnvironmentSiebelToolsSAPSAPOracleOraclePSFTPSFTLegacyLegacyJDJDEdwardsEdwardsOLTPOLTPSyncSiebelBusinessSiebelBusinessAnalyticsServerAnalyticsServerDataAccessDataAccessServicesServices--BIBIModeling&Modeling&CalculationCalculationServicesServices--BIBIPresentationPresentationServicesServices--BIBIETLETLRelationshipRelationshipManagementManagement/Customer/CustomerEnterpriseEnterpriseWarehouseWarehouse3rdPartyOpenIntegrationETLETLWebServerWebServerSiebelUniversalSiebelUniversalCustomerCustomerMasterMasterOLTPOLTPSiebelOnPremiseApplicationsUANSiebelEnterpriseServerSiebelServer(s)DBServerObjectManagerDataManagerExternalSystemEAISiebelWebServerExtensionWebServerWAPGatewayServerWirelessWebBrowserUserInterfaceVoiceInteractionEmailServerMobileWebObjectManagerDataManagerBrowserUserInterfaceLocalDBSiebelWebServerExtensionWebServerConnectedWebBrowserUserInterfaceGatewayServerRegionalSiebelDBServerPDAReplicationManagerSiebelRemoteSiebelSiebelSiebelSiebelWebWeb