Accenture和西北大学3PL用户及供应商调查

Dr.RobertC.Lieb,NortheasternUniversityBrooksA.Bentz,AccentureNovember2004ThirdPartyLogisticsUpdate:2004AnnualU.S.UserandProviderSurveys1©2004Accenture.Allrightsreserved.NortheasternUniversity/Accenture2004Annual3PLUserandProviderSurveysContentsThe12thAnnualU.S.Fortune500ManufacturerUserSurveyThe11thAnnualU.S.3PLProviderSurveyConcludingObservationsandImplications2©2004Accenture.Allrightsreserved.NortheasternUniversity/Accenture2004Annual3PLUserandProviderSurveysContentsThe12thAnnualU.S.Fortune500ManufacturerUserSurveyThe11thAnnualU.S.3PLProviderSurveyConcludingObservationsandImplications3©2004Accenture.Allrightsreserved.NortheasternUniversity/Accenture2004Annual3PLUserandProviderSurveysFortheeighthyearinarow,morethantwo-thirdsofthosesurveyedindicatedtheyuse3PLservices;thereportedusageratehasreachedover80%forthesecondyearinarow.0%10%20%30%40%50%60%70%80%90%'91'92'93'94'95'96'97'98'99'00'01'02'03'04Useof3PLServicesPercentofManufacturersReportingUseof3PLServicesSurveyYear4©2004Accenture.Allrightsreserved.NortheasternUniversity/Accenture2004Annual3PLUserandProviderSurveysManufacturers’currentspendingon3PLservicesandtheirthreeyearprojectionshavereachedrecordlevels.3PLPercentageofUserLogisticsBudgetPercentageofLogisticsOperationsBudget0%10%20%30%40%50%19992000200120022003200420052006OperatingYear3yearprojections46%40%5©2004Accenture.Allrightsreserved.NortheasternUniversity/Accenture2004Annual3PLUserandProviderSurveysFreightpayment,directtransportationandcustomsbrokerageservicesareusedbymorethanhalfofthemanufacturers,howevertheusageratedecreasedinmostcategoriessincelastyear.3PLServicesUsedPercentofuserscitinguse0%10%20%30%40%50%60%70%80%SelectionofsoftwareProductTestingContractmanufacturingAssembly/InstallationOperationofITsystemsPurchaseofMaterialsOrderprocessingFleetmanagement/operationsMergeintransitCustomersparepartsRe-labeling/repackagingConsultingServicesProductreturnsRatenegotiationMeasurementofcarrierperformanceReverselogisticsOrderfulfillmentCarrierselectionTracking/tracingShipmentconsolidationFreightforwardingWarehousemanagementFreightpaymentCustomsbrokerageDirecttransportationservice200420036©2004Accenture.Allrightsreserved.NortheasternUniversity/Accenture2004Annual3PLUserandProviderSurveys3PLservicesyieldvaryingdegreesofcostandserviceimprovements.•Usersindicatedthatthefollowing3PLservicesgeneratedthegreatestcostsavings:–Warehousemanagement–Ratenegotiation–Shipmentconsolidation–Freightpayment–Directtransportation•Usersindicatedthatthefollowing3PLservicesgeneratedthegreatestservicebenefits:–Warehousemanagement–Orderfulfillment–Freightpayment–Directtransportation–Fleetmanagement/operationsNoupdates7©2004Accenture.Allrightsreserved.NortheasternUniversity/Accenture2004Annual3PLUserandProviderSurveys0%20%40%60%80%100%2004LogisticsCosts2003LogisticsCosts2004LogisticsServiceLevels2003LogisticsServiceLevels2004CustomerSatisfaction2003CustomerSatisfactionVeryNegativeNegativeNoimpactPositiveVerypositive70%3PLusehasgenerallyresultedinpositivecost,serviceandcustomersatisfactionimpacts,howeversatisfactionislowerthisyearthanin2003.70%55%3PLServicesImpact2004and20038©2004Accenture.Allrightsreserved.NortheasternUniversity/Accenture2004Annual3PLUserandProviderSurveysSubstantiallyincreaseuse5%Eliminateuse10%Moderatelydecreaseuse10%Staythesame30%Moderatelyincreaseuse45%Manyusersarepositivetowardsincreasing3PLuse,butthepercentagethatwouldincrease3PLusehasdeclinedduringthepastseveralyears,andisonaparwithlastyear’snumbers.Howrespondentswouldmodifytheircompany’suseof3PLservicesiftheyweregivencompleteresponsibilityforthedecision,20049©2004Accenture.Allrightsreserved.NortheasternUniversity/Accenture2004Annual3PLUserandProviderSurveysExisting3PLusersofferawidevarietyofsuggestionstomanagersinothercompaniesconsideringtheuseof3PLservicesforthefirsttime.•Themostfrequentlyofferedadvicefollows:–Identifykeyperformanceindicatorsandtargets,andincorporatethemintothecontract–SolicitmultipleRFPsandcheckreferencesveryclosely–Developaccurateinternalcostestimatesbeforecontactingpotentialserviceproviders–Donotgiveupcompletecontrolofyoursupplychaintoyour3PLprovider–MakesureyouunderstandthetechnologicalissuesinvolvedintherelationshipbeforesigningthecontractNoupdates10©2004Accenture.Allrightsreserved.NortheasternUniversity/Accenture2004Annual3PLUserandProviderSurveys80%oftherespondentshaveinternational3PLservicesrequirements,continuingthethemeofglobalizationinrecentyears.SalesandmanufacturingservicesarethedominantrequirementsinIndiaandChina.0%10%20%30%40%50%60%70%CanadaMexicoLatinAmericaWesternEuropeEasternEuropeAsia(excChina)ChinaIndiaPercentageRespondingNewslide3PLSupportChinaIndiaSales100%90%Manufacturing66%50%Non-UScountrieswhererespondentshave3PLservicesrequirements11©2004Accenture.Allrightsreserved.NortheasternUniversity/Accenture2004Annual3PLUserandProviderSurveysExpansionoftheEUwillleadtoopportunitiesasusersgrowmanufacturingandsalesinfrastructureandrelyontheir3PLproviderstosupporttheirefforts.•29%ofusersanticipate“significant”growthwithinth