SD公司供应商质量管理研究

上海交通大学硕士学位论文SD公司供应商质量管理研究姓名：詹杨申请学位级别：硕士专业：工商管理指导教师：骆建文20051023SDSDSDSDSDSDAPQPPPAPSDTHERESEARCHOFSUPPLIERQUALITYMANAGEMENTFORSDCOMPANYABSTRACTUndertherapiddevelopmentofglobaleconomicandglobalmarketingcompetition,theenterpriseshouldtaketheadvantageoftheoutresourcetobringupthecorecompetence,tosurvive,developingandoutstandinginthechangingmarket.Thecompetitionbetweenenterpriseshasbecomethecompetitionbetweensupplierchains.Thesupplierqualityperformanceisbeinganessentialcompetitionfactor.Thischangingresultstotheapplicationofpurchasingmanagementandsupplierchainmanagement(SCM).Thecontinuingimprovementofsupplierqualitymanagementhasbeenacriticalrequirementforthesuccessofenterprisemanagement.ThisthesistakesSDShanghaiCompanyasasampletoanalysisthecharactersofasourcingcompany’ssupplierqualitymanagement,andtofigureoutthesolutionsfortheproblemsfoundinthecurrentsupplierqualitymanagementpractice,andtogivesuggestionsforcontinueimprovementonthesupplierqualitymanagementinfuture.Chapter1givesthebackgroundinformationandexpectationofthestudy.Itturnstothepracticaldiscussioninchapter2.ThefistpartdescribesSDCompanythroughtheindustrialbackground,organizationandoperation,globalprocurementstrategy.ThesecondpartfocusonSDShanghaiCompany’spurchasingprocedureandstrategy,andqualitymanagementsystem.Thelastpartindicatestheprobleminthesupplierqualitymanagementpractice.Themainproblemsaretheunclearsupplierselectionprocess,andtheshortageofthesupplierselectiontools,andthemissingofthesupplierdevelopmentactions.Toimprovetheseproblems,newsupplierselection,developmentandperformanceevaluationprocessaredesignedinchapter3.First,itdesignsanewsupplierselectionprocedureandintroducessupplierselectiontoolslikescorecardandauditform.Then,asupplierdevelopmentprocessissetupwithtoolsasAPQP,valueengineeringandsuppliertraining.Finally,itoptimizesthesupplierevaluationprocedureincludingsupplierproductevaluationandsupplierperformanceevaluation.Aftertheimplementofabovesolutions,somesuggestionsareputforwardinchapter4forcontinueimprovementinfuture.Thefirstistousethepurchasingorientationstrategyandsupplierselectionstrategymatrixtoimprovetheeffectofsupplierselection.Toincreasetheefficiencyofsupplierdevelopmentactionsthroughtotalqualitymanagementandcrossdepartmentteambuilding.Toconsolidatethesupplierdevelopmentandsuppliertrainingactionstocontinueimprovesupplierqualityperformance.TheimprovementsolutionaboutSDcompanysupplierqualitymanagementinthisthesiscanbeusedbyothercompanyinclosedindustrialfield,andalsocanbereferencedbylocalChinesecompanytoimprovehisqualitymanagementandentertheglobalprocurementsystemofmultinationalcompany.KEYWOODS:purchasing,supplier,qualitymanagement200591200591200591MBASD11.1211.1.11153102MBASD21.1.2.EdwardsDeming20-25%40%1.1.320056003MBASD31.2SDMBASD4SD2.1SD2.1.1SD2003300720048%7(BoschRexroth)EATONSD19462004142000DanfossFluidPower2001DaikinSDSD(JohnDeere)SD2-1SDMBASD52-1SDSDSDSD45%60%JohnDeereCarterpillerIngersoll-RandSDSDSD-bSDMBASD6SD27760057SD2-2IT2-2SDCEOSDSDSDSDSDSD20032004SDSDSDSD62-3MBASD7SD2-3SD2.1.22003SDSD2003SDSD1SDOEMSDSDSD2MBASD8SD3SD2000SD4SDSD2003SDƒƒƒƒƒƒƒƒƒ20042005ƒ2005SD2004SD2.2SD2.2.1MBASD9SD2-4SDSDSDSDRFQSDSDPPAPProductPartApprovalProcedurePPAPSDPPAPSDSDSDPPAPSDSDSDSD2-4SD2.2.2MBASD101SDSD2-5SDSD2-12-62-52-15IIIIII5IIIIIIIIIIIVIIMBASD112-6(2)SDSD2-22004SD2-2SD2.3SD2.3.1SDISO90012000SDSDSPCPIQPDLPPPAP5SSPCStatisticProcessControlPIQPartnerinQualityPDLPProductDevelopmentLinePlanQS9000APQPGROUP3GROUP2GROUP120032004214702050528046035570298052580MBASD12PPAPProductPartApprovalProcedure5S5SSDSDSDPPAPSD2.3.2SD42-7SDISO9000PPAPSDPPAPSDPPAPSDPPAPSDSDSD2-7SD2.4SDMBASD13SD1SDSDSDSDSDSDSDSDSDSDSD2SDSDSDSDSDSDSD3MBASD14SDSDSDSDSDSDSDSDSDSDSDSDMBASD15SDSDSDSD4-1SD3-1SD3.1SD.44-2SDSDSDMBASD163-23.1.1SD4-3SDSDSD1MBASD173-3(1)SD(2)(3)SDSD1SD/ISO9001MBASD1825SDSupplierProfileSupplierScorecardSupplierQualityAuditForm3.1.21SupplierProfileSDSD2SupplierScorecardSD93-192393-453%81%MBASD193-1SD3-43SupplierQualityAuditƒSD21220%0.01217%0.01215%0.0129%0.0129%0.0129%0.0128%0.0810%0.0123%0.09264104104100%00.010411.60.02.04.06.08.010.012.014.050%80%MBASD2030%SD30%50%SDSD50%SD3-53-5SDƒSD30%()YesYesNoNoNoNoYesYesNoYesMBASD21ISO9000QS90001362423-23050%SD3-6SD3-2SD6721067264242462SupplierQualityAuditSummary62:MBASD223-6SD3.2SD3.2.16OverviewoftheQualityAssesment00.511.522.533.54ManagementReviewQualityPlanningDocumentControlProcessControlInspectionandTestInspectionandMeasuringEquipmentIdentification,TraceabilityandTestStatusControlofNon-ConformingProductCorrectiveandPreventiveActionStorage,PackagingandPreservationInternalQualityAuditsTrainingSubcontractorQualityAuditresultMinimumLevelAverageScoreMBASD233.2.2SDJohnDeere2000SDAPQPAdvancedProductQualityPlanningSD1SDSDSDSDMBASD24SDSDSDSDSDSDSD5%SDSD40%2SDSDSD3.2.3APQPMBASD251APQPAPQPAdvancedProductQualityPlanning)QS90007ƒƒƒƒƒƒƒAIAGAPQPƒƒƒƒƒPFMEAPFMEAMBASD262SDAPQPSDAPQPAPQPSDAPQPSDSDAPQPSDAPQPAPQPSDAPQPSDSD3.2.4SDSDSDSDSDSDSDSDSDMBASD27SDSDSDQS9000QS9000PDCAPDCA73.3SD3.3.11.2.3.4.3MBASD281234SDSD3.3.2SD1SDPPAPPV(ProductVerifica