德纳供应商不合格品控制培训_DanaNonconfirmingContr

©2008DanaLimited.ThispresentationcontainscopyrightedandconfidentialinformationofDanaHoldingCorporationand/oritssubsidiaries.Thosehavingaccesstothisworkmaynotcopyit,useit,ordisclosetheinformationcontainedwithinitwithoutwrittenauthorizationofDanaHoldingCorporation.Unauthorizedusemayresultinprosecution.Nov.15,2012德纳供应商不合格品控制培训DanaSupplierNon-conformingControlTraining2©DanaLimited质量系统基础QualitySystemsBasics我们为什么会坐在这里?快速反应不合格品控制程序不合格品分析工具8D报告3×5WhyFishboneDiagram鱼骨图柏拉图头脑风暴法3©DanaLimited我们为什么会坐在这里？Whyarewehere?TointroducethesuppliertoQualitySystemsBasicsandtoidentifyopportunitiesforimprovementandsupportforGMexpectations.(QS-9000isthefoundation,theseQSBtoolsareasupplement)为了向供应商介绍质量系统基础，以及识别出能够提高和支持DANA（对产品）期望的机会（TS16949是基础，而QSB工具是补充）。ToestablishavisionofwhatcanbeaccomplishedthroughutilizationofQSBtechniques.为了建立应用QSB技术后所形成的远景。ToobtainsuppliermanagementsupportofQSBtrainingactivity.为了得到供应商有关QSB培训活动的管理方面的支持。ConducttrainingofQualitySystemsBasicsKeyInitiatives.对QSB的关键初始点进行培训。4©DanaLimited•FastResponse快速反应•ControlofNon-ConformingProduct不合格品控制•Risk(RPN)Reduction风险（RPN）降低•StandardOperatorTraining操作工标准化培训•StandardizedWork标准化作业•LayeredAudits分层审核•ErrorProofingVerification防错验证•C.A.R.E.顾客可接受度调查评估•LessonsLearned经验教训100%OTD+NoSCAR+0PPM=WorldClassQuality世界级的质量关键战略KeyStrategies5©DanaLimitedFASTRESPONSEPROCESS快速反应过程6©DanaLimitedPURPOSE:目的：Toimmediatelyaddressqualitydefects.迅速确定质量问题SCOPE:范围：Theseproceduresapplytoallmanufacturing.这些程序应用于全部生产过程(原材料+半成品+成品+路途中的成品+客户端成品)快速反应FastResponseRESPONSIBILITY:职责：ThePlantManagerorQualityManagerareresponsibleforimplementationandexecutionofthisprocedure.工厂经理和质量经理对该程序的应用和执行负责7©DanaLimitedREQUIREMENTS:要求：Eachday,thequalityfunctionshallidentifysignificantqualityconcerns(fromthelast24hours)tobereviewedatthatday’sleadershipmeeting.Inputshouldincludecustomerconcerns,supplierconcerns,linestops,teardown,SCAR(Buy-off),Dockaudits,auditissuesandotherinternalqualityconcerns.每天（相关人员）都应通过质量等式识别出重要质量关注点（最近24小时之内的），以备领导层日常会议进行回顾之用。输入应该包括客户关注点、供应商关注点、生产线停工、拆卸、SCAR（确认）、出货检查、审核事项和其它内部质量关注点。快速反应FastResponse8©DanaLimitedREQUIREMENTS(continued):要求（继续）Atthatday’sleadershipmeeting,siteleadershipshallreviewsignificantqualityconcernsanddesignatetherespectiveowner(s)toreportoutatthefollowingday’sleadershipmeeting.OwnerreportoutshallbeginwiththeFastResponsetrackingsheetandshallincludetheupdated:在领导层日常会议上，现场领导应该对重要质量关注点进行评估，并委派相关人员在第二天的领导层会议上进行汇报。各汇报人的报告应该以快速反应跟踪表作为开始，并包括如下更新的内容：•ProblemSolvingForm问题解决表•FMEA失效模式与后果分析•ControlPlan控制计划•StandardizedWork(method&sequence)标准化作业（方法与顺序）•LayeredAudit分层审核•WorkforceNotification对工作人员通知Manufacturingsiteleadershipmaydisplayavisualqualitystatus(e.g.similartosafety’sgreencross).生产现场领导应该展示直观的质量状态图（比如：跟安全绿十字相似的图）RECORDS:记录Recordsshallbemaintainedperlocalprocedures.记录应该就地保存快速反应FastResponse9©DanaLimitedNoQualityDisruptions无质量中断InternalQualityDisruption(definedlocally)内部质量中断（现场定义）CustomerQualityDisruption(eg.PRR,Pull,Spill)客户质量中断（比如：PRR、拉力、溢出等）DailyQualityChart每日质量表LEGEND:图例Month月份Year年份January一月2008World'sBestPowertrains31292830212223242526271213141516171819202345678910111Green绿色Yellow黄色Red红色世界上最好的动力总成快速反应FastResponse10©DanaLimited德纳看板现场德纳质量看板快速反应FastResponse11©DanaLimited快速反应追踪（案例）FastResponseTracking(Example)EXITCRITERIA退出标准OverallStatus状态总揽IssueNumber问题号IssueDescription问题描述DateOpened发现日期UnitI.D.#单位I.D#Owner责任人NextDate后续日期(ofOwnerReportouttoStaff)Containment遏制PFMEA/CPErrorProofing防错StandardWork标准化作业LayeredAudit分层审核DateClosed关闭日期Y1Engineoutoftime10/10/00N/AMcGrath11/29/00GGYGYG2Burrsonfrontfaceofblock10/10/00N/AMcIntosh-SmithGGN/AN/AG10/11/00R3Injectorharnessplacement10/10/00N/AMcGrath11/29/00GGRGGY4Reversedthrustbearing10/11/00N/AMcGrath11/29/00GGYGGG5Proudoilgalleryplug10/12/00N/AMcIntosh-SmithGGGN/AG10/13/00Y6Looseoilpumppulleybolts10/16/00N/AMcGrath11/30/00GGGN/AYG7Unfinishedcylinderbores10/16/00N/AMcIntosh-SmithGGN/AGN/A10/17/00Y8MissingUpperBearingShells11/20/00N/AMcGrath11/30/00GGGYGR9Paintdotsfoundonloose&mis-builtparts11/21/20N/AMcGrath11/30/00GN/AN/ARROpenR10Loose7mmboltonfrontcover11/26/00N/AMcGrath12/4/00RRR??ROpenEXITCRITERIASTATUSKEYRRequiredbutnotinitiated需要，但没有开始YInitiatedbutnotcomplete已开始，但没有完成GComplete完成N/ANotApplicable不能实施GQP-029b责任人汇报日期12©DanaLimitedSupplierName:SupplierLocation:LastRevisionDate:InitialRevisionDate:Revisedby:#ofItems11PercentProblemidentified,butCorrectiveActionhasnotbeeninitiatedorisstillopenpastforecastedcompletiondate.#Red545%CorrectiveActionforthisissuehasbeeninitiated.#Yellow218%CorrectiveActioncompleted,butnotvalidatedbySDE#Blue00%IssuebecomesgreenbymutualagreementwhenCorrectiveActionhasbeenverifiedtobeadequatefor30days.#Green436%100%Item#FUNCTIONDateInitiatedAreaofconcernObjectiveAnswer/OpenIssueCorrectiveAction/UpdateChampionDueDateforClosureActualClosureDateStatusR/Y/B/G1R2R3R4R5R6g7g8g9y10g11yOpenIssuesStatusReport(OISR)00.511.522.533.544.55快速反应追踪（案例）FastResponseTracking(Example)13©DanaLimitedCONTROLOFNON-CONFORMINGPRODUCT不合格品控制程序14©DanaLimited不合格品控制流程ControlProcessOfNon-conformingProduct15©DanaLimited不