8D报告中英文版

1of2CTV-85-001-0114Jun20118DREPORTPlant(useSAPplantcodes)公司（采用工厂代码）Notification#投诉号Customer客户Customercomplaint#客户抱怨编号Originator编制SalesOrder/PO#销售订单号Date:日期DateDue:截止日期Product(s)Affected涉及产品S/N(IfApplicable)产品序列号（如果需要）Supplier供应商SupplierPartNumber供应商产品编号Material(ifapplicable)原材料（如果需要）SupplierCAR供应商8DInternalCAR内部8DInter-EntityCAR内部个体8DCustomerCAR客户（外部）8D1.CARTeamMembers:(teammembersassignedtoinvestigateandresolvetheCARissue)纠正预防措施团队成员（确定团队成员调查和分析问题）2.ProblemDescription:(fromtheCARTeam)问题描述（通过CAR团队得知）Photo,sketchordatadescribingtheissue:(fromdiscoveryofissueandCARTeaminvestigation)通过照片，草图或者数据来描述问题（通过问题发现和团队调查）3．ContainmentActions:(byCARTeamorganization)紧急措施（通过团队讨论）4．PotentialRootCauses:(thatmayhavecausedtheCARissue)潜在根本原因（可能导致问题发生的原因）5.VerifyRootCausesbyAudit:(audittheprocesswheretheissueoccurredtoverifyyouhaveidentifiedtherealrootcause.WHO,WHAT,WHERE,WHEN,HOW.Provideevidencetosupportthemostlikelyrootcause)调查来证实根本原因（调查整个过程，问题发生以正式找到真正的根本原因，5W分析，提供证据来验证最有可能的根本原因）6:ImmediateCorrectiveActions:(Defineandimplementshort-termactionsthatwillprotectthecustomerfromtheproblemuntilpermanentcorrectiveactionisimplemented.ProvideevidenceoftheeffectivenessoftheseactionsWHO,WHAT,WHERE,WHEN,HOW)紧急措施（在永久预防措施施行前，定义和实行短期行动来防止不良流动到客户处。提供有关5W行动改进的有效证据）2of2CTV-85-001-0114Jun20117:LongtermPreventativeActions:(Defineandimplementthepermanentcorrectiveactionsneeded.Chooseon-goingcontrolstoinsuretherootcauseiseliminated.Onceinproduction,monitorthelong-termeffectsandimplementadditionalcontrolsasnecessary.WHO,WHAT,WHERE,WHEN,HOW)长期对策：（定义和实行永久预防措施，通过持续改进的方法控制根本原因不再发生。如果有需要的话，采用另外的方法来长期监控以证实长期措施的有效性）8:VerifyPreventativeActionthroughAuditandcontrolofQualityDocumentation:(Modifyspecifications,updatetraining,reviewworkflow,improvepracticesandprocedurestopreventrecurrenceofthisandallsimilarproblems.WHO,WHAT,WHERE,WHEN,HOW)确认长期对策的有效性（更改规范，更新培训，回顾工作流程，优化操作和流程来防止此类问题的再次发生，5W）FMEAresults(Ifapplicable):(DemonstratethatameasurableimprovementhasbeenmadeintheprocessFMEA评分（如果需要）（证明重大的改善已经在过程中实行，并有很大改进）RPNscore(FMEA)风险指数得分（FMEA）Before之前After以后Severity严重度Occurrence发生率Detection可探测性Severity严重度Occurrence发生率Detection可探测性Conclusion:结论-Weacceptthecustomercompliant.我们接受客户抱怨ProcessforApproval.(CAR)QualityEngineertosetupmeetingwithApprovalteam.通过过程（纠正预防措施）质量工程师召集通过小组，举行会议8DApprovalProcessTitleNameDate