餐饮运行表格

餐饮部客情通知单年月日NO；宴请单位宴请时间人数标准桌数地点接待要求桌形菜单:饮料:收费办法预订金联系人特殊要求:联系电话联系地址发至：厨房餐厅前厅工程部餐饮部留存规格：长20CM宽15CM宴会通知单君家大酒店NO；主办单位日期时间宴请单位桌数人数宴会要求标准餐厅联系人付款方式菜单：备注：发至：厨房餐厅收款留存规格：长26.5CM宽18.5CM订单Captain'sOrder××厅NO.×××××台号TABLE人数PERSONS服务员SAITER日期DATE数量QTY品名DETAILS注：1、尺寸：12CM×16CM2、比例：1：13、一式四联，建议采用无碳复写第一联白色收银第二联粉红色厨房（酒吧）第三联谈绿备餐间第四联黄色服务员餐饮部内部奖惩单姓名时间奖惩原因处理意见奖惩结果部门：班组：当事人：注：1、尺寸：15cm12cm2、一式三联第一联财务第二联部门第三联当事人宾客意见卡尊敬的宾客非常感谢您的光临，为了能给您提供更加周到的服务，请提出您的宝贵意见。您对我们的环境：优良一般差（）（）（）（）您对我们的菜肴：优良一般差（）（）（）（）您对我们的服务：优良一般差（）（）（）（）单位：＿＿＿顾客签名：＿＿＿联系电话：＿＿＿您希望我们还能为您提供：＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿欢迎您的下次光临！酒水单NO.000001包厢（厅）号点酒员日期时间品名单位数量备注备注：一式三联、第一联吧台第二联收银第三联服务员三联要用不同的颜色NO、000001君家酒店（套菜单）点菜员点菜员餐饮部预定簿NO、000001日期:＿＿＿＿年＿＿月＿＿日＿＿市星期＿＿中餐厅：包厢(厅)号位数姓名就餐人数时间联系电话餐标单位备注10120人10216人10316人10512人10610人10710人*210810人1098人20110人20210人2038人20512人20612人20712人20812人20912人21012人2118人2128人2138人2158人2168人2178人21810人中餐散坐:西餐厅:宴会厅:餐饮部各部门每月营业分析报告月份营业点1、本月营业额本月预算其中食品其中食品饮料饮料2、用餐客人分析用餐总人数外宾占％；内宾占％馆内客人占％；馆外客人占％3、经营状况分析：4、主要推销活动：5、维修情况：6、培训情况：餐厅经理注：1、尺寸：20×18CM比例1：1.2餐厅服务质量检查表(一)部门____________时间__________检查者___________查检项目检查内容得分一礼貌礼节1.对进入餐厅的客人问候、表示欢迎。543212.迎接宾客使用敬语。543213.使用敬语时点头致意。543214.在通道上行走不妨碍宾客。543215.协助宾客入座。543216.对入席来宾递送毛巾。543217.未让宾客等候过久。543218.回答宾客提问清脆悦耳。543219.跟宾客讲话时先说对不起,麻烦您了。5432110.发生疏忽和不妥时向宾客道歉。5432111.宾客告别时说谢谢。54321总分:55分实际得分：餐厅服务质量检查表(二)━━━━━━━━━━━━━部门____________时间__________检查者___________查检项目检查内容得分二清洁卫生1.玻璃门窗及镜面清洁、无灰尘、无裂痕543212.窗框、工作台、桌椅无灰尘和污斑。543213.地板无碎屑及污痕。543214.墙面无污痕和破损处。543215.盆景花卉无枯萎带灰尘现象。543216.墙面装饰物无破损。543217.天花板无破损、漏水现象。543218.天花板清洁、无污迹。543219.通风口清洁、通风正常。5432110.灯泡灯管灯罩无脱落、破损、污痕。5432111.吊灯照明正常、完整无损。5432112.餐厅内温度和通风正常。5432113.餐厅通道无障碍物。5432114.餐桌椅无破损、无灰尘、无污痕。5432115.广告宣传品无破损、灰尘、污痕5432116.菜单清洁、无缺页、无破损。5432117.台料新鲜、清洁卫生。5432118.背景音乐适合就餐气氛。5432119.背景音乐过大或过小。5432120.总的环境能吸引宾客。54321总分:100分实际得分：餐厅服务质量检查表(三)━━━━━━━━━━━━━部门____________时间__________检查者___________查检项目检查内容得分服务规格1.接受点菜时仔细聆听并复述.543212.能正确地解释菜单.543213.向宾客提建议进行适时推销.543214.根据菜单准备好餐具和佐料.543215.斟酒按操作规程进行.543216.递送物品使用托盘.543217.上菜时介绍菜名.543218.宾客招呼时迅速到达餐桌旁.543219.撤换餐具时未发出过大声响.5432110.及时正确地更换烟缸.5432111.结帐迅速准确无误.5432112.检查有无宾客遗留物品.5432113.在送客后马上翻台.5432114.翻台时不影响周围宾客.5432115.翻台时按操作规程作业.5432116.拿玻璃杯方法正确,不叠放.5432117.领位、值台、上菜、斟酒时的站立、行走操作等服务姿态符合规程.5432118.与宾客谈话点头行礼.54321总分:90分实际得分：餐厅服务质量检查表(四)━━━━━━━━━━━━━部门____________时间__________检查者___________查检项目检查内容得分仪表仪容1.服务员按规定着装并穿戴整齐.543212.制服合体、清洁、无破损油污.543213.名牌端正地挂于左胸前.543214.服务员打扮不过分..543215.服务员未留怪异发型543216.男服务员未蓄胡须、留大鬓角.543217.女服务员头发清洁清爽.543218.外衣烫平挺刮、无污边皱折.543219.指甲修剪整齐,不露出指头之外.5432110.牙齿清洁.5432111.口中无异味.5432112.衣裤口袋平整未放有杂物.5432113.女服务员未涂彩色指甲油.5432114.女服务员发夹不过于花哨5432115.除手表戒指外未戴其它首饰.5432116.没有浓妆艳抹现象.5432117.没有使用香水.5432118.衬衫领口袖口清洁并扣好.5432119.男服务员穿深色鞋袜.5432120.女服务员着裙时穿肉色长袜.54321总分:100分实际得分：餐厅服务质量检查表(五)部门____________时间__________检查者___________查检项目检查内容得分工作纪律1.工作时相聚闲谈或窃窃私语.543212.工作时大声喧哗.543213.有人放下手中工作.543214.上班时有人打私人电话.543215.在值班区域或工作台内随意走动.543216.有交手抱臂或手插口袋现象.543217.有在前台吸烟、喝水、吃东西现象.543218.有上班时看书、干私事现象.543219.有在宾客面前打哈欠、伸懒腰现象.5432110.值班倚、靠、趴在柜台上.5432111.有随背景音乐哼唱现象.5432112.有对宾客指指点点现象.5432113.有嘲笑宾客失慎的现象.5432114.有在宾客投诉时作辩解现象.5432115.有不理会宾客询问的现象.5432116.有在态度上、动作上向宾客撒气现象.5432117.有对宾客过分亲热现象.5432118.有对熟客过分随便现象.5432119.对宾客未做到既一视同仁又个别服务.5432120.对老、幼、残顾客未能提供方便服务.对特殊情况未能提供针对性服务.54321总分:100分实际得分：餐饮部餐厅经理日考核表姓名：日期得分考核内容工作态度和责任心(4分)工作按排(4分)检查督导(4分)沟通协调(2分)物品管理(3分)员工管理(3分)累计得分餐厅经理签名部门经理：餐饮部领班日考核表━━━━━━━━━姓名：日期得分考核内容工作态度和责任心(4分)仪表仪容（4分）工作按排（2分）检查督导(2分)沟通协调(2分)劳动纪律(3分)物品及员工管理(3分)累计得分餐厅领班签名餐厅经理：餐饮部员工日考核表━━━━━━━━━姓名：日期得分考核内容仪表仪容(2分)礼貌礼节(2分)工作准备(2分)服务规范(4分)工作效率（4分）结束工作(2分)清洁卫生（2分）劳动纪律(2分)累计得分员工签名领班签名：