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当前位置:首页 > 商业/管理/HR > 资本运营 > 英文投诉信表达及例文
投诉信写作写信投诉抱怨的题型很常见,怎样才能合理的表述不满,又能显得理由充分?下面介绍下这类书信的常用词汇和句型ComplaintLetter词汇:complainagainstsb.aboutsth.投诉......dissatisfactionwith不满于......putupwith/bear/tolerate忍受awful糟糕的poorservice糟糕的服务inconceivable不可思议的outofone’sexpectation令某人大失所望lookinto/gointo/investigate调查incident/matter事件sanitarysituation卫生条件badmanners不礼貌disturbance干扰nuisance麻烦事remedy补救solve解决recurrence再次发生句型:1)Iamwritingtoyoutocomplainabout...2)Iamwritingtoexpressmydissatisfactionwith...3)TherearesomeproblemswiththeflatthatIwishtobringtoattention.Foronething,thereis…Foranother,...4)Icanhardlybear/tolerate/putupwithitanymore.5)Ihopethattheauthoritiesconcernedwillconsidermysuggestionsandimprovethesituationasbestastheycan.6)Isincerelyhopethatitwillreviewitsmanagementsystem,withtheviewtoproviding,betterservicetothepublic.7)Wetrustthatyouwillnowconsiderthismatterseriouslyandmakeanefforttopreventtherecurrenceofthiskind.8)Wewillappreciateyourwillingnesstomakeupfortheloss.考研英语小作文模板:投诉信投诉信1结构要点投诉信是对产品或服务表示不满的信件,一般分三个部分:1.提出投诉内容;2.说明具体情况;3.提出解决办法。Supposeyouboughtawoolenscarf(围巾)bymailorderbutlaterfoundaholeinit.Writealetterofcomplainttodescribethatmatterandrequiresettlement.Donotsignyourownnameattheendofyourletter,using“LiMing”instead.Towhomitmayconcern,ThewoolenscarfIboughtbymailorderfromyourcompanyarrivedontimethedaybeforeyesterday.ButwhenIcheckedit,Ifoundaholeinthemiddle.IwasastonishedbecausetheholewasobviousandIdidnotthinkyoushouldneglectthisdeficiencywhenyoudeliveredit.Ihavedialedyourservicenumberforseveraltimesanditwasalwaysbusy.Nowthisproblemkeepsworryingme.Canyouchangeanewoneformeassoonaspossible?HowshallIsendthisscarfbacktoyou?Thanksforyourconsideration.Iamlookingforwardtoyourearlyreply.Yoursfaithfully,LiMing投诉信2语言注意点投诉信应重点表明投诉的原因,叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时,语言要把握分寸,不失风度。Writealettertocomplainaboutanunhappyexperienceinabout100wordstodescribethematterandaskforthemistaketobecorrected.Donotsignyourownnameattheendofyourletter,using“LiMing”instead.DearSir,Iamwritingtoyouaboutamostunhappyexperience.LastTuesdaymorning,wetookalongscheduledtoarriveinLijiangat7o’clockintheevening,butitstoppedmidwayatfourp.m.formechanicalproblems.Thedriverandtheticketsellercouldneithersolvetheproblembythemselvesnorseekhelpfromothers.Wherewestoppedwasnowherenearavillage.Upuntil8o’clock,anotherbusfinallycarriedustoashabbyruralmotel.Wehadtopayforouraccommodation.Theroomwastoosmallandthequiltwassodirty.Tooursurprise,whenwejustmanagedtosleepataround2a.m.,thedrivercametowakeusup—thebushadbeenfixed!Isuggestthatyoulookintothismatterimmediatelyanddealwithitquicklyandproperly.Lookingforwardtoyourreply.Yours,LiMing考研英语投诉信经典范文举例及点评2005年12月27日09:26来源:竞学网范文之一[Directions]:Supposethatyouorderedarefrigeratorbutlaterfoundaworryingproblem.Writealetterofcomplainttodescribethematterandrequiresettlement,Donotsignyourownnameattheendofyourletter,using“LiMing”instead.DearSir,Iamhappythattherefrigeratorweorderedlastweekhasarrivedontime.Butitisagreatpitythatwefindthereissomethingwrongwiththerefrigerationfacilities.Afterweuseditforseveraldays.wefoundthatfoodstoredintherefrigeratingcompartmentturnedbadquickly.Whenwefinallydecidedtotakethetemperatureinit,weweresurprisedtofinditwasaround15℃,farfromthestandardtemperturerangefrom0℃to9℃.Thisproblemhasaffectedournormallife.Wouldyoupleaseletmeknowwhetherornotyoucansendarepairmanassoonaspossible?Ihopethatmyproblemwillgetyourkindconsideration.Yoursfaithfully,LiMing[文章点评]这封投诉信可以说写得非常好,结构很清晰,第一段首先肯定对方按时送货上门的做法,随后简述冰箱出了问题。第二段说明具体问题,第三段提出要求。范文之二DearSir:WithreferencetoourorderNo.W98,the120computersetssuppliestotheaboveorderweredeliveredthedaybeforeyesterday,butweregretthat20setswerebadlydamaged.Thepackagescontainingthecomputersetsappearedtobeingoodconditionandweacceptedandsignedforthemwithoutquestion.Weunpackedthecomputersetswithcareandcanonlyassumethatdamagemustbeduetocarelesshandlingatsomestagepriortopacking.Weshallbegladifyouwillreplaceall20setsassoonaspossible.Meanwhile,wehaveputthedamagedcomputersetsasideincaseyouneedthemtosupportaclaimonyoursuppliersforcompensation.Yourssincerely,LiMing范文之三DearMr.Chang:OnSeptember10,ourorderfor280women'scottonsweaterswasdulyreceived,butweregrettosaythat40cottonsweatersinwhitecolorwereseriouslysoiled.Wehadthecaseinvestigatedimmediately,andtheresultshowsthedamagewasduetoimproperpacking,forwhichthesuppliersaredefinitelyresponsible.Needlesstosay,wehavesufferedagreatlossfromthis,aswecannotsellthesweatersinthisconditiontoourcustomers.Weaskyoutoconductinvestigationatyourendandreplytous.Sincerelyyours,LiMing一般说来,一封投诉信应包括三个最基本的方面:1.投诉内容。一般放在信的开头。常用的表达法有:Iamwritingtoyouabout...whichIreceived/bought...Iamgoingtocomplainabout...Iamsorrytohavetoreturnwiththisletter...whichIreceived/bought...2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有:Whenwechecked...,wenoticed...WhenItook...outofthebagandexamined...closely,Ifound...WhenIunpacked...andtriedtouseit,itdidnotwork.3.希望得到的结果。常用的表达法有:Pleaseletmeknowwhatyouintendtodointhismatter.Iamreturning...underseparatepostandlookforwardtoreceivingafullrefundof...Inviewoftheinconveniencethatthishascaused,Ifeelyous
本文标题:英文投诉信表达及例文
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