酒店英语课件Chapter+1-29(1)

HotelEnglish●telephonereservation●revisingthereservation●cancelthereservationBasicProceduresChapter1ReservationServiceBackgroundInformationNowadaysHoteladvancereservationbusinessistheintroductionofacomputerizedreservationNetworklinkingdifferenthotelsinahotelchainwitheachother,withairlineseatreservationsystemandwiththecomputerterminalsintheofficesoftravelagencies.Thustheguest’sreservationisveryconvenience.GuestscangosimplytoeitheragencyoranairlineofficeortohavetheirreservationintheHoteltheylike.DialoguesSentencesforImitation:KnowledgeTipsPracticalTrainingDialogue1O:Goodevening.Shangri-laGrandHotel.MayIhelpyou?G:I’dliketoreservearoom.O:Holdon,please.Iwillputyouthroughtothereservationdepartment.R:Goodmorning.RoomReservations.MayIhelpyou?G:I’dliketoreservearoomfor2nights.R:Whatkindofroomwouldyoulike,sir?G:Iwouldliketohaveadoubleroom.R:MayIhaveyournameandphonenumber,please?G:JohnBlack.J-O-H-NB-L-A-C-K.Andmytelephonenumberis008528382268.R:J-O-H-NB-L-A-C-K.Mr.Black.Yourtelephonenumberis008528382268.Whenareyougoingtoarrivehere?G:NextMonday.February28th,Ithink.R:Verywell.Iwouldliketoconfirmyourreservation.Adoubleroomfor2nightsfromFebruary28thtoMarch1st.AmIallright?G:Absolutely.Thankyou.R:It’smyhonortoserveyou.WearelookingforwardtoservingyouG:That’sfine.Good-bye.R:Good-bye.ReceivingaReservation(R=ReceptionistO=OperatorG=Guest)Dialogue2(R=ReceptionistGL=GroupLeader)R:Goodevening,sir.Shangri-laGrandHotel.MayIhelpyou?GL:Yes.I’dliketomakeagroupreservationinyourhotel.R:Wehavedifferentkindsofrooms,suchassinglerooms,doublerooms,twinrooms,differentdeluxesuitesinChinese,Japanese,RomanandPresidentialstyles.Whichkindofroomwouldyoulike?GL:Ithinkwewouldliketohave16doubleroomsandonedeluxesuiteinChinesestyle.R:Forwhichdate?GL:FromJanuary6thtoJanuary10th.R:Waitamoment,please.Iamgoingtochecktheroomavailabilitiesforthosedays.(Afterashortwhile)Thankyouforyourwaiting,ma’am.Theroomsyouwantareavailableatthattime.MayIknowthenameofthegroup?TourGroupReservationDialogue2(R=ReceptionistGL=GroupLeader)GL:BritishBusinessDelegation.R:BritishBusinessDelegation.MayIhaveyournameandtelephonenumber?GL:JohnWhite.Andthenumberis88666067.R:Mr.White.I’dliketoconfirmyourreservation.16doubleroomsandonedeluxesuiteinChinesestylefromJanuary6thtoJanuary10thfor4nightsforBritishBusinessDelegationGroup.Andyourphonenumberis88666067.Isthatallright?GL:Exactly.Thankyouverymuch.Good-bye.R:It’smyhonortobeatyourservice.Iamlookingforwardtoservingyou.Good-bye.TourGroupReservationDialogue3(R=ReceptionistG=Guest)R:Goodevening,sir.WelcometoGreatWallHotel.MayIhelpyou?G:Yes.I’dliketoreservearoomfor3days,please.R:What’sthetypeofroomthatyoulike?G:I’dliketohaveasingleroom.AndIwanttostayatyourhotelfromOctober5thtoOctober7th.R:Waitamoment,please.Iamgoingtochecktheroomavailabilitiesforthosedays.(Afterashortwhile)Thankyouforyourwaiting,sir.Wehavenosingleroomatthattime.Wouldyouliketohaveadoubleroominsteadofasingleroom?G:What’sthedifference?FacetoFacetheReservationDialogue3(R=ReceptionistG=Guest)R:Themaindifferenceisthebedinthedoubleroomisnearlyas2timesbigastheoneinthesingleroom,soyouwillfeelmorecomfortableinthedoubleroom.Furthermore,thepriceofadoubleroompernightis880RMB,atthemeantime,thesingleroomis580RMBpernight.G:Soundsnotbad.Okay,I’llhaveit.R:MayIhaveyournameandphonenumber,please?G:SimonSmith.S-I-M-O-NS-M-I-T-H.Andthenumberis88668008.R:Mr.Smith.I’dliketoconfirmyourreservation.AdoubleroomfromOctober5thtoOctober7thfor2nights.Andyourphonenumberis88668008.Isthatallright?G:Exactly.Good-bye.R:Okay.Mr.Smith.Iamlookingforwardtoservingyou.Good-bye.FacetoFacetheReservationDialogue4(R=ReceptionistG=Guest)R:Goodevening,sir.WelcometoHuaTianHotel.MayIhelpyou?G:Yes.I’dliketorevisemyroomreservation.R:Couldyoutellmeunderwhosenamewasthereservationmade?G:Undermyname.Smith.S-M-I-T-H.R:Forwhichdate?G:FromDecember12thto23rd.R:Okay.I’vefoundtherecordofthereservation.Howwouldyouwanttoreviseyourreservation?G:Iwouldliketopostponethereservation3dayslater,becausemyschedulehasbeenchangedalittlebit.R:So,Mr.Smith,yourreservationwouldberevisedfromDecember15thto26th.G:Yes.That’sallright.Thankyou.R:It’smypleasure.Onemorething,Mr.Smith.Isyourtelephonenumberstilltheformeronewehave?G:Yes,absolutely.R:Okay.Mr.Smith.Thankyouforyourcallingus.Wearelookingforwardtoseeingyou.RevisingtheReservation(R=ReceptionistG=Guest)R:Goodmorning.ChangchengGrandHotel.RoomReservations.MayIhelpyou?G:I’dliketocancelareservationsincemyscheduleforthefollowingdayshasbeenchanged.R:That’sok.Couldyoutellmeunderwhosemanewasthereservationmade?G:Black.B-L-A-C-K.R:Andwhatwasthedateofthereservation?G:FromJune20thtoJune23rdfor3nights.R:Excuseme,butisthereservationforyourselforforanotherparty?G:It’sfortheGeneralManagerinmycompany.R:Well.MayIhaveyournameandphonenumber,please?G:Yes,it’sJenniferGreen,andmynumberis83863829.R:Thankyou,ma’am.IwillcancelMr.Black’sreservationforJune20thfor3nights.MynameisRachelWuandwelookforwardtoanotherchancetoserveyou.G:Thankyouallthesame,MissWu.R:It’smypleasure.Good-bye.CanceltheReservationDialogue5Dialogue6(R=ReceptionistG=Gu