商务英语写作Letter-of-Apology-

LetterofApologyBriefIntroduction01Contents02UsefulExpressions03SamplesReminders0405DefinitionAletterofapologyisakindofsocialletterexpressingyourregretsforhavingmadeamistake,havingdonesomethinginappropriateorwrongorhavingcausedadamage,inconvenience,orfornotbeingabletodosomething,etc.Contents•1)Expressregretorapology.•2)Explainthereasonforyourapology.•3)Expressthewishtomakeupforthelosscaused.•4)Expressthewishforgainingtheaddressee’sforgiveness.BasicstructureandexpressionsPart1:Offeryourapologyatthebeginningoftheletterandclearlystatetheproblem.UsefulExpressions：•1.IamawfullysorrythatIcannot…•2.Iamverysorryformyrudeness/thoughtlessness/badmanners.•3.Iamwritingtoexpressmysincereapologyformy…•4.IregrettoinformyouthatIamunableto…•5.Iamwritingthislettertoapologizetoyoufor…•6.Iwouldliketoexpressmydeepestapologyfornotbeingableto…•7.Iamwritingthislettertoapologizetoyouformyfailingto…•8.Iamwritingthislettertoexpressmyregret…•9.Ifeeldreadfulabout…•Part2:Provideabriefoverviewofthesituationandgivesomeexplanationsforwhathappened.UsefulExpressions:•1.Nowletmeexplainwhathappenedtomethatday.•2.Ihadintendedto…•3.IamafraidwhatIhavedonehascausedmuchinconveniencetoyou.•4.Iamtoblameforthissillymistake.•Part3:Detailthepositiveactionyouhavetakentoresolvethesituation.UsefulExpressions:•1.Inordertoremoveourmisunderstanding,Iwouldliketoinvite..•2.Tomakeupformyfault,Iwill..•3.Tocompensateforyourloss,Idecideto..•4.Iwishyoucouldgivemeachancetomakeupformyfault.•5.Ihopethesettlementofthematterinthiswaycanmeetyourwishes.Part4：Expressyourapologyonemoretimeandpromisenottorepeattheoffence.•1.Pleaseacceptmymostcordialapologyagain.•2.IpromisethatIwillnevermakesuchastupidmistakeagain.•3.Iassureyouthatitwillneverhappenagain.•4.Pleaseallowmetosaysorryagain.•5.Willyoupleaseacceptmyapology?•6.Iamsorryforanyconveniencecaused.•7.Ihopeyoucanacceptmyapologies.•8.Willyouacceptmyapology?•9.Onceagain,Iamsorryforanyinconveniencecaused.•Sample1：Forthingsthathavenotdoneinthepast•Dear，•Iamwritingthislettertoapologizetoyouformyfailingto.•Thereasonisthat.IamsorrythatIcannotfinishintime,butisitpossiblethatImakeupthelossby?Ifso,Iwillputeverythingelseasideto.•Idohopethatyoucanunderstandmysituationandacceptmyapology.•Yourssincerely,•LiMing•Sample2：Forthingsthatcannotbedoneinthefuture•Dear，•Muchtomyregret/IamterriblysorrythatIamunableto.ItismainlybecauseatthattimeIwillbefulloccupiedbywhichisquiteoutofmyexpectation,andthatconflictswithyour.ThereforeIamforcedtoadjustmyscheduleandcannotmakemypresenceonyour.Isincerelyhopethatyouwillenjoyagoodtime.Bytheway,canwehavedinnertogethersometimenextweek?Ihopetoseeyousoon.•IamreallysorryagainandItrustthatyouwillunderstand.•Yourssincerely,•LiMingSample3:AletterofapologyDearName:Iapologizemostsincerelyforanydiscourtesybyouremployee,RichardHanks,lastSundaymorning.Nonewasintended.Becauseofthisunfortunateincident,wewouldliketoofferyouasatokenofgoodfaith,agiftcertificateor$100ofmerchandisevalidatanyofourfivedepartmentstoresinBergenCounty.Pleasebeassuredthatwehavetakenstepstopreventarecurrenceofsuchinexcusablerudenessbyoursalesstaff.Sincerely,SignatureNameTrundle,TrundleandSmithP.O.Box2290·Frost,AZ85603December1,20XXDearMr.andMrs.Lambertson:PleaseacceptmyapologiesformissingyourThanksgivingbrunchonNovember23.Ihopemylast-minutechangeofplansdidnotInconvenienceyoutoomuch.Asyouknow,Ihadplannedonattendingandwaslookingforwardtoit.However,mybrotherwholivesinBoston,Georgia,hademergencyBypasssurgery,andhiswifeaskedmetobewithher.Hadthatnothappened,naturallyIwouldhavebeenwithyou.Onceagain,IaskforyourunderstandinginthismatterandhopethatMyfrantic,last-minutecalltobowoutwasacceptable.Sincerely,SignatureThomasJ.Trundle,Sr.FirstApologyExplanationandPersonalComments（optional）SecondApology(optional)Reminders•Betimely.Writetheletterofapologyassoonaspossibletoavoidfurthermisunderstanding.•Beconcise.Yourletterofapologyshouldbeconciseandrighttothepoint.•Bedirect.Lettheaddresseeknowthatyouwerewrongandyouaresorrydirectly.•Besincere.Askfortheaddressee’sforgivenessinasinceremanner.HomeworkDirections:YouhavemadeanappointmentwithProf.Wang,butfailedtokeepit.Writealettertohimto(1)apologizeforyourfailuretokeeptheappointment,(2)explainthereasontoyourteacher,(3)expressyourwishtomakeanotherappointment.Youshouldwriteabout120words.