项目管理学习资料-普华

2ModulesModule1:Module2:Module3:Module4:Module5:Module6:Module7:Module8:Module9:Team45?!!!6-1“,7-2“,8!!!9••••••••••••••10/••••••••••11IT•••••IT••••”“•ITIT1213/14PM---15„„„„„„()„----„--„„„„16••FredL.Brooks-TheMythicalMan-month17-?18!!!1910Sources:ComputerWeekly,July1998:Researchon23,000USITprojectsbyStandishGroup,Massachusetts,CIOEnterpriseMagazine205KouzesandPosner211.••••.2.••3.••4.•5.••22?23…./241234123PPM7,PMBOK1ModulesModule1:Module2:Module3:Module4:Module5:Module6:Module7:Module8:Module9:TeamPwC3PM•••PM•4AscendantPPM•PPM•PPM––(BRM)–––5PPM6-#-#(IPP7)(IPP7)7PPM••8“BRMPPM/PPM(BRM)9PPM10PPM11••WHAT??5511332244[/]HOW12LinkswiththePPMLifeCycle1234513:()()1415716PPM7______________________z-------------------------------------z-------------------------------------z-------------------------------------z-------------------------------------z-------------------------------------z-------------------------------------z-------------------------------------z1234517PPM•••18PPMAscendant(19-••••20–••••21-•.••22••••1Module1:Module2:Module3:Module4:Module5:Module6:Module7:Module8:Module9:TeamModulesPwC3•–IT:–IT:–IT:–:–IT:-–ITIT4...IT...IT...56•••••/••OLAP,•/••••••••••STAGELEVELOVERVIEW“”“”IT78STAGELEVELOVERVIEWCustomerRelationshipManagementPaymentProcessing(documentmanagement)DepositProcessing(transaction/investment/creditservicing)LendingProcessing(consumer/commercial.loans/loancollection)WholesaleBanking(international)MortgageProcessing(retail)Management(accountingtools/dataaccess/analytical,decisionsupport)BranchautomationCustomerInformationSystemCustomerServiceManagementVoiceResponseCertificationTrackingTaxReportingCustomerReferenceSystem(CardMgmt.)CustomerStatementandRelationshipPricingDepositoryServicesInclearingServicesStatementRenderingandMailProcessingMicro-graphicsLockboxProcessingForeign&DomesticPaymentProcessingDemandDepositSavings/TimeSystemItemReconciliationAdvancedLoans(consumer)On-lineCollectionsSystemsLimitedRealEstate-loansetup-paymentprocessing-delinquencymgmt-customerservice-investorreporting&acctng.-warehouse&commitmentcontrol-escrowmgmtAccountsPayableInformationWarehouseInformationManagementAsset/LiabilityManagementCommercialLoansFinancialManagementTreasuryServicesAsset/LiabilityManagementInformationWarehouseworkflowroutingsCustomerInfo.ProductsProductPricingCompetitorInfo.ApplicationProgrammingLanguages/APIApplications/SolutionsNetwork/CommunicationsDatabaseManagementSystemsPresentationProcessorOperatingSystem9“”10–••••••IT11q1q2q3q4q1q2q3q4q1q2q3q4q1q2q3q4q1q2q3q4q1q2q3q4A11234567A21234567A31234A4124B1(MES)12345678B21234567B31234B41345C1ERP123C2ERP-123456C3ERP-13C4ERP-13456C5ERP-1345C6ERP-13C71234D1134D2134E112345E21234F11234F212346F314F4/12345F5OA13F61234F712345F8134G113G21234G313G4135G5135G6/13H112200620012002200320042005120100002000030000400005000060000200120012002200220032003200420042005200520062006200713IT200180141118339200113318213545020012612701797102001272234134640200239229914483520024223241328782002420326120866200241737216195020033493401498382003258305164727200321629218068820031912872016792004182282172636200414523511149120041342301214852004131225119475200510317079352200512317059352200513619087413200513619087413200683130562692006587050178200658705017820065870501782007404020100/010020030040050060070080090010002001200120022002200320032004200420052005200620062007IT14•IT(PMO)•PMO(•PMOHR15-••––––/–––()–(IT)••(IT)ITCIOITITITITIT(IT)()16-•••••••••••••••••••••l•••:•••••••••••••••••/•••17-:•••••••:••••:••IT••••••••••••IT•IT•••••••IT•IT••••••18-:()////()////-(.)/()/()////:IIIIIIIVV-19-:••••••/•••CM1Abusinessof“”2••BPIBPRPDC•••••23Abusinessof4//••3••••4•••4•••••351234567891011121314151617()699??47ƒƒƒƒƒ8BPIBPRPDCAbusinessof59YYYYYYYYXXXXXX/10(2)ƒƒƒƒ61112713BPR14PDCPDC,IS/IT,/81516Abusinessof917ƒƒƒƒƒƒƒƒƒƒƒ18---1019---......!…20ABCD:?11212212876543109NoYes100YesNo••••••••••1223IDEF.)ITS1.1/(.¾¾)(.¾¾)24Abusinessof1325•••26–••••••••••••••1427–•••••••“”“”“”“”28……/1529/30ƒƒƒƒ……ƒƒƒƒ……1631ISISISISIT32Abusinessof1733……...“”“”“……?”“……?”34……183536Abusinessof1937ƒƒƒƒƒƒ10.0ManageFinancials11.0ManageHumanResources12.0ManageBusinessPerformance9.0ConductPost-SalesActivities8.0CollectPayment7.0ManageInventory&DeliverOrders6.0Create&ProcessOrder5.0Manufacture&DeployProduct4.0PlanProduction3.0GenerateDemand2.0DevelopCustomerRelationships1.0DevelopProductOfferingOverallProcessModelInfrastructureProcessesMaintainallfinancialinfrastructureelements,performmonth-end/term-endperiodicclose,andexecuteperiod-endfinancialreporting.Managetheadministrationtosupporttheworkforce,includingpayroll,benefits,andpersonnelinformation.Managethebusinessusingabalancedsetofperformancemetricstoachievecongruentbehavioracrosstheentiresupplychain.Identify,develop,maintainstandardcost,andpriceallproductsthatCompanyiscowillofferforsale,basedonexternalmarketconditions,internalgoals,andcapabilities.EstablishcontractualagreementsandcustomermasterrecordsforallCompanycustomers.Developandexecutemarketingstrategiesandgeneratesalescommitmentsatthe