lh电子公司培训与开发体系重建研究

上海交通大学硕士学位论文LH电子公司培训与开发体系重建研究姓名：罗智勋申请学位级别：硕士专业：工商管理指导教师：唐宁玉20080601THERESEARCHOFLHCOMPANYSINGAPOREBRANCHFORRECONSTRUCTINGOFTRAININGSYSTEMABSTRACTThisthesisanalyzedthecharacteristicofhightechnologycompany,howdidthesemiconductorimproveandhowdoesthetraininganddevelopmentdepartmentplaytheroleinthiskindofindustry.LHSingaporebranchisamulti-culturecompanybutthemanagementdispatchedfrommothercountryarenottrainedwiththiskindofskillsothemoralewaslowandthemanyemployeesleftthecompany.Thisstudystartfromtheestablishofmanagementcompetencymodelbydoingquestionnairesurveyandinterviewsomemanagers.TheHRT&Dsystemreconstructingwasthenbasedonthemanagementcompetencymodelandrefertothelocallearningandtraininginstitutetomakeuptheinadequateoftheexistingsystem.Forthetrainingresultestimate,wesuggesttointroducethe360degreesurveysothesupervisorsubordinatecolleagueandcustomercanprovidethefeedbacktothetraineetoseeifhehadmadeprogressinhismanagementskill.Theperformanceofthecompanyisexpectedtoberaisedbyenhancingthemanagementcompetency.KEYWORDS:hightech,training,competency,managementskillMBALH1–ICICICCDCriticalDimension19981.0um20070.045umTable1TheProgressofSemiconductorCDDevelopment198819921995199719992001200220052007CD(um)10.50.350.250.180.150.130.090.045SemiconductorManufacturingTechnologybyMichaelQuirkandJulianSerdaSemiconductorManufacturingTechnologybyMichaelQuirkandJulianSerdaICICICMBALH2MBALH3LHLHsoftskillCarolineLim,globalhead,HR&CorporateAffairs,PSAMBALH4GroupLHLHLH…..LHLH56%82%360MBALH5LH3102322020LH1212MBALH6MBALH7HRLHTable2DataofTheInterviewedManagersMBALH8MBALH9LHC19471974RCA1982LHCLHLH1985LH12000ICLHLH2004LHAsianInstituteofManagement2005LHLH.LH199511ICLCLRLJ819982000YLHXMBALH10LHeLHICIDMIntegratedDeviceManufacture,IntelMotorolaSamsungToshibaLH200225ICHCEO2006ICtimetomarket()IDMIDMIDMIDMLHXIDMLHMBALH11LHLHLHLHHLHLHLHLHADRSOX4042006LHMBALH12LH.PeterF.DruckerTheEssentialDruckeronSociety.MBALH13FIGURE1TheDiagramofLHCompanyOrganizationTable3TheNationalityofLHCompanyEmployeesMBALH142.2.1MBALH15FIGURE2TheDiagramofLHCompanyHRDeptOrganizationTable4TheJobScopeofLHCompanyHRDept.MBALH16MBALH17Table5TheJobScopeofLHCompanyHRT&DStaffMBALH18Table6TheJobScopeofLHCompanyHRT&DManagerHR??(%)20%40%.10%20%10%MBALH196.MBALH203.1953KnowledgeWorkerMBALH211911-1960McClellandMcClelland1970DavidMcClellandDavidMcClellandMBALH22KSAOs(KnowledgeSkillAbilityOthers)ParryJungMcClellandMBALH23Darrell&Ellen,1998Armstrong(1991)Sandberg(1995)King(1985)Mirabile(1997)MBALH24LHMBALH25LHStephenP.RobbinsMBALH26Klemp(1980)Hambrick&Mason(1984)Constable(1988)Milborrow(1988)Table7ThePortfolioofTheManagementSkillForAllGradeofManagers17.9%39.4%42.7%22.8%42.4%34.8%50.3%37.7%12.0%2000MBALH27Table8TheCoreManagementSkillofHighTechEnterpriseManagers20031MBALH28Table9ThePercentageTableofthegenderoftheParticipantsTable10ThePercentageTableoftheageoftheParticipantsTable11ThePercentageTableoftheJobPositionoftheParticipantsMBALH292001Table12TheQuestionnairewithreliabilityforbasiclevelmanagersMBALH30MBALH31122MBALH32Competenceatwork,SpencerbyL.M.&Spencer,S.M.,1993Table13TheQuestionnairewithreliabilityformediumlevelmanagersMBALH33131MBALH34132MBALH35133Competenceatwork,SpencerbyL.M.&Spencer,S.M.,1993Table14TheQuestionnairewithreliabilityforhighlevelmanagersMBALH36141MBALH37142MBALH38143Competenceatwork,SpencerbyL.M.&Spencer,S.M.,1993MBALH39Table15ThetableforthecapabilitygapofbasiclevelmanagersMBALH40FIGURE3TheImportanceandCapabilityDifferenceofBasicManagementCompetencyTable16Thetableforthecapabilitygapofmediumlevelmanagers012345(A)(B)MBALH41FIGURE4TheImportanceandCapabilityDifferenceofMediumLevelManagementCompetency0246MBALH42Table17ThetableforthecapabilitygapofhighlevelmanagersGraphic5TheImportanceandCapabilityDifferenceofHighLevelManagementCompetency05MBALH43SPSS3.3.13.3.2MBALH44Table18TheCompetencyTableofLHCompanyManagersMBALH454Graphic6TheInfluenceofStrategytoTrainingandDevelopmentMBALH462003)MBALH47MBALH482003)Graphic6TheModelofTrainingNeedsAnalysisTable19TheTrainingNeedsSurveyFormMBALH49Table20TheTrainingStrategyDeploymentFormMBALH5020Table21TheTrainingNeedSurvey–ResultAnalysisInternalTrainingMBALH5121Table22TheTrainingNeedSurvey–ResultAnalysisExternalTrainingMBALH52MBALH532003)MBALH542003Graphic8TheModelofTrainingEfficiencyEstimateMBALH55MBALH565LHPaulHerseyKennethBlanchard(1998)1234LindaHonoldDevelopingEmployeesWhoLovetoLearnfacilitatedskillsoftskillMBALH57LH3~5MBALH58Table23ThePerformanceReviewForm42008…..MBALH59Table24TheProposedPerformanceReviewForm52008MBALH60Dessler(1987)2008OJTMBALH61Table25TheTrainingCoursesForLHCompanyManagersLHHRT&DLHLHMBALH62Harris&Moran,19912345678910LHMBALH63Table26TheTrainingCoursesForManagersinSingaporeMBALH64HRHRE-LearningMBALH65softskill,360multiple-sourcefeedback360360360360360MBALH66Table27TheTableforCompetencyEstimationLH360MBALH67Graphic9TheTraining&DevelopmentSystemBeforeandAfterImprovementMBALH6861LH2345LHHRLHMBALH69MBALH70[1]MichaelQuirk&JulianSerdaSemiconductorManufacturingTechnologypp.[2]719[3][4][5]1516[6]PeterF.Drucker20016973[7]200113-15[8]2