《实用商务英语》讲义

Englishtraning1/181第一部分：基本礼貌用语1MayI...,please?MayIhaveyourname,please?MayIhaveyourphonenumber,please?MayIhaveyourcell/mobilephonenumber,please?MayIhaveyourcontactnumber,please?Cellphonenumberispreferable/better.MayIhaveyourbusinesscard,please?MayIhelpyou?MayIhaveyourproductcatalog,please?MayIhaveadetailedintroductionofX1,please?Excuseme,mayIhaveawordwithyou?MayIhaveyourattention,please?MayIhaveyouraopinion,please?电话GreetingGoodmorning,ABCCompany,Susanspeaking.MayIhelpyou?Youcouldcontactmeat...beinterestedinsth.Ok,Mr.Smith,I'msendingittoyou.Conversation:A:Morning,ABCcompany.Susanspeaking.MayIhelpyou?B:Hi,thisisthebuyerofXYZCompany.[Areyouavailabletotalknow?]A:WeareveryinterestedinyourXseriesMayIhaveyourproductcatelog,please?B：Sure,definitely.A:MayIhaveyournameandcontactnumber,please?Cellphonenumberispreferable/better.B:Sure,mynameisJoinSmith.Youcouldcontactmeat1381231234,[e-mail]2/182第一部分：基本礼貌2：让某人做某事。Wouldyouplease...?MayI...?Wouldyoupleasetakeaseat?Areyouavailabletotalknow?convenientMayIseeyouinmyofficeplease?It'sregardingProjectA.How'sbusiness?Prettygood.I'vbeenfollowingupwiththeproject.Everythingisonschedule.Wouldyoupleasekeepmeupdatedontheprojectandcirculatedallthedocumentswithpeopleconcerned?MayIverifyallthedocumentswithyourassistantthismorningbeforecirculating?KeyStatments:Wouldyouplease....Conversation:A:Goodmorning,Anniespeaking.B:Hi,Annie,ThisisAlex,Areyouavailabletotalknow?convenientA:Yes,sure.B:Ok,MayIseeyouinmyoffice,please?（Wouldyoupleasecometomyoffice?）It'sregardingProjectA.A:Ok,I'llbethereintheminuts.B:How'sbusiness.A:Prettygood.Ihavebeenfollowingupwiththeproject.Everythingisonschedule.B:Good.Wouldyoupleasekeepmeupdatedontheprojectandcirculateallthedocumentswithpeopleconcerned?A:CertainlyIwill.MayIverifyallthedocumentswithyourassistantthismorningbeforecirculating?B:Noproblem.Pleasegoahead.Englishtraning3/183第一部分：基本礼貌3：帮助某人Wouldyoulikeahandwithsomething?Wouldyoupleasechecktoday'scorrespondenceandsignthelettersforme?ShallIcallyouataxitotheairport?=Wouldyoulikemetocallyouataxitotheairport?Wouldyoulikemetoarrangehotelaccommodation?Thepricefortheholidayincludesflightandaccommodation.ShallIdealwiththeweeklyreport?WouldyoulikemetocallParisforyou?Icanhandleit./Icandealwithit.help&assistKeyStatment:Wouldyoulike.....Wouldyouplease....[上级对下级]Conversation:A:Morning,Ruby.Iheardyouwouldhaveabusinesstripthisafternoon.Wouldyoulikeahandwithsomething?B：Yes.You'resonice.Wouldyoupleasechecktoday'scorrespondenceandsignthelettersforme?A:Yeah,noproblem.AndthenshallIcallyouataxitotheairport?B:Lovely!Letmethink.Iwillneedtoleavestraightafterlunch.So,bettermakeit1:30.That'dbesafe.A:OK,1:30.B:Wouldyoulikemetoarrangehotelaccommodation?A:I'vealreadybookit.I'msureit'sallright.B:Thankyou.A:Sure.ShallIdealwiththeweeklyreport?Oh.Isee.WouldyoulikemetocallParisforyou?B:Ah,that'sverykindofyou.Butitcouldwait,thankyou.A:Oh.Iunderstand.Well,Ifyouneedanymoreassistance,justletmeknow.(pleasefeelfreetocontactme.[书面])Englishtraning4/184第一部分：基本礼貌4：请求某人做某事KeyStatment:Wouldyoumindif.....Conversation:Allen:Goodmorning,XYZCompany.Allen'sspeaking.MayIhelpyou?Rita:Goodmorning,Allen.ThisisRitafromABCCompany.Areyouavailabletotalknow?(Areyouconvenient/Areyoufreetotalk?)(Doyougetminute?)Allen:Yes，（sure）CanIhelpyou.Rita:Allen,I'msosorry,Ihaveanurgentbusinesstriptonight.Sowouldyoumindifwepostponetomorrow'smeetingtosometimenextweek?5第一部分：基本礼貌5：基本礼貌_阶段性回顾1:MayI....?2:Wouldyouplease...?3:Wouldyoulike...?4:Wouldyoumindif...?Nancy:Hello,John.ThisisNancyfromXYZcompany.I'mcallingregardingthetradeshownextmonth.I'dliketoconfirmsomedetailswithyou.Areyouavailabletotalknow?(Areyouconvenienttotalknow?)Jancy:I'mafraidIhavesomeotherissuestodealwith.Wouldyoupleasecallmelater?Thankyou.J:Hi,Adam.Areyouverybusyrightnow?Adam:Notreally.J:MayIhaveawordwithyouinprivate?A:Sure.J:well.Adam.Youknowwearepreparingforthetradeshownextmonth.Wouldyouliketojoinus?Iappreciateyourinitiative.A:Thankyouverymuch.Iloveto.J:Great,wouldyoumindhelpinguswithacoupleofthings?A:Noproblem.J:Well,firstofall,wouldyoupleasegetintouchwithShellyZhanginShanghaiandaskhertosendadetailedlogisticarrangementtoday?Iexpecttoreceiveitthismorning.Englishtraning5/18A:Copyit.J:Then,wouldyuoliketodoublecheckspellingandpunctuationinthesalesliterature.NanayfromXYZcompanyjustcalledandwouldliketocomfirmsomedetailsaboutthetradeshow.Salesliteratureisalsopartofit.You'redetail-oriented,soIassumethatyou'retherightonetodoit.A:MayIgetthesalesliteraturethismorningplease?Iwillbeoverataplantthisafternoon.J:Ok.Iwillgiveyouinafewminutes.Last,wouldyoumindtranslatingNicole'stechnicaldocumentsintoEnglish?She'stakingannualleavetoday.A:John,I'msorry.I'vegotamonthlyreporttofinishbytwelveandit'stoughjob.J:Iunderstand,nevermind.Iappreciateyourhelp.6第二部分：有效地提出请求(request)提高Emall回复率的四大因素。1：疑问句改陈述句WouldyoupleasetellmethepriceofX200?MayIhavethequotationofmachineX200,please?2：要有礼貌IwouldappreciateitifyoucouldtellgivemequotationofmachineX200.IwouldappreciatetohaveaquotationofmachineX200,please.Iwouldbeextremelyg