跨境电商客服通用回复模板

特殊情况导致物流延误沟通模板1-节假日导致延误Dear{{buyer}},Thankyouforpurchasingandpromptpayment.However,we’llhavetheNationalHolidayfrom__________.Duringthattime,alltheshippingservicewillnotbeavailableandmaycausetheshippingdelayforseveraldays.Thanksforyourunderstandingandyourpatienceismuchappreciated.Ifyouhaveanyotherconcerns,pls.justletusknow.Keepintouch.Thanks.Yours,{{sellerName}}亲爱的{{buyer}}，感谢您购买并及时付款。但是，我们将从__________获得国家假日。在此期间，所有送货服务将无法使用，并可能导致运输延迟数天。感谢您的理解，我们非常感谢您的耐心等待。如果您有任何其他问题，请。请告诉我们。保持联系。谢谢。此致，成交后沟通六步走邮件模板2-当物品发出以后A（挂号）Dearvaluedcustomer,ThepostmanjustpickedupYOURitemfromouroffice.Itisestimatedtoarrivein7-10daysinnormalconditions.Ifnot,pleasedon’thesitatetocontactus.Hereisthetrackingnumberofyourparcel{{trackNumber}},andyoucanlogon’spostagetimeandshippingcharge:**THEITEM,NOTTHETIMEITTOOKYOUTORECEIVETHEITEM.Youshouldn’tholdsellersresponsiblefordelaysin**services,internationalcustomdelaysorforthetimeittookforyourpaymenttoclear.2.Whenratingtheselleronpostageandhandlingcharges,rememberthatsellersmaychargeactualpackagingmaterialscostsandareasonablehandlingfeetocovertheseller’stimeanddirectcostsassociatedwithpostage.Forinternationaltransactions,youmayalsoberesponsibleforduties,taxes,andcustomsclearancefeesasrequestedbycountrylaws.Thanksagainforyourgreatpurchaseandgreatunderstanding.WesincerelyhopeouritemandcustomerservicecangiveyoutheBESTBUYINGEXPERIENCEoneBay.YoursSincerely,{{sellerName}}尊敬的客户，邮递员刚从办公室领取你的物品。估计在正常情况下会在7-10天内到达。如果没有，请不要犹豫与我们联系。以下是您的包裹{{trackNumber}}的跟踪号，您可以登录查看更新的货件，该货件将在1-2个工作日内显示。以下是来自eBay的一些评价卖家的邮资时间和运费的提醒：http：//pages.ebay.com/help/feedback/detailed-seller-ratings.html。我们热烈欢迎您的反馈。1.在卖家按邮资时间对卖家进行评级时，请将卖家的时间告上卖给他们，而不是让他们收到物品的时间。您不应让卖家对**服务延迟，国际海关延迟或您的付款清算所花费的时间负责。2.根据邮资和手续费对卖家进行评级时，请记住，卖家可能会收取实际包装材料费用和合理的手续费，以支付卖家的时间和与邮资相关的直接费用。对于国际交易，您还可能需要按照国家/地区法律的要求负责关税，税收和清关费用。再次感谢您的精彩购买和理解。我们真诚地希望我们的物品和客户服务能够在eBay上为您提供最佳的购买体验。此致，提醒买家留评价Dearvaluedcustomer,Wishyouarefavorofyouritemboughtfromus,andlookforwardtoservingyouagain.Sinceyourfeedbackisveryimportanttoourbusiness'sdevelopment,wesincerelyinviteyoutoleavepositivefeedbackwithfour5-DetailedSellingRating(DSR)tousbasingonyoursatisfactionwithourcommodityandservice.It'sjusttakeyou1minute.Unfortunately,Ifyouareplanningtogiveusaneutral/negativefeedbackbecauseofyourbadbuyingexperiencewithus,pleasecontactusatanytimesoastoclearupyourdiscontentandresolvetheproblem.Manythanksandhopeyouenjoyshoppingwithus!YoursSincerely,{{sellerName}}希望你赞成从我们这里购买的物品，并期待再次为您服务。由于您的反馈对我们的业务发展非常重要，我们诚挚地邀请您根据您对我们的商品和服务的满意度，向我们提供四个5-详细销售评级（DSR）的积极反馈。这只需要1分钟。不幸的是，如果您因为我们的购买体验不佳而打算给我们中性/负面反馈，请随时与我们联系，以便消除您的不满并解决问题。非常感谢，希望您喜欢和我们一起购物！成交后沟通六步走邮件模板6-收到买家好评后Dear{{buyer}},Thankyouforyourpositivecomment.Yourencouragementwillkeepusmovingforward.Wesincerelyhopethatwe’llhavemorechancestoserveyou.YoursSincerely,{{sellerName}}谢谢你的积极评价。您的鼓励将使我们继续前进。我们真诚地希望我们有更多的机会为您服务。索取信用评价模板-针对买家收到上述邮件10-15天没有回复评价Dear{{buyer}},We’vemadeatransactionalreadyinsomeotherdayandyoupurchaseditemsfromus.We’vegreatlyappreciatedyourfavorandhopeyouaresatisfiedwithus.Thedetailedinformationofourlasttransactionasbelow:ItemName:__________ItemNumber:{{itemNumber}}TotalDealPrice:________________Ifyouarenowsatisfiedwithusingtheitemboughtfromusaswellasourprofessionalservicetoyou,pleaseclickthelink________________________toleaveusPositiveFeedback.It’lljusttakeyou1minute.AccordingtoeBayrules,BOTHsellingandbuyingpartshaverightstoleavefeedbackandcommentstoeachotherwithin60days.Nowwehavealreadyleftpositivefeedbackforyou,whilewearestilllookingforwardtoyourvoice.Itonlyhasseveraldayslefttothedeadline.Sinceyourpositivefeedbackiscriticalforus,andyourgoodcommentswillmakeusgetmorepotentialcustomerstodevelopbusiness.Whenyougiveuspositivefeedback,pleaseDOREMEMBERtogiveFOUR5-DetailedSellingRating(DSR)basingonyoursatisfaction.BecausetheRatingsbelow5areequalto“YouareNOTsatisfied”.Hereisthelinkforyoutoleaveyourfeedback______________________________.Ifyouhaveanyproblem,pleasedon’thesitatetotellusandwewilltryourbesttomakeyousatisfied.Furthermore,leavingfeedbackisaveryimportantpartofthedealingandcangeneratebetterproductsandservicesofoursellers.Aslongasyouleaveusthepositivefeedback,youwillgetmanyprivileges.Yourrecognitionisourpowertomoveforward,couldyoudousafavortoleaveusyourfeedback?Thankyouagain.Andhopeyouenjoydealingwithus.YoursSincerely,{{sellerName}}我们已经在其他日子进行了交易，您从我们这里购买了商品。我们非常感谢您的青睐，希望您对我们感到满意。我们上次交易的详细信息如下：项目名称：__________料号：{{itemNumber}}总交易价格：________________如果您现在对使用我们购买的产品以及我们的专业服务感到满意，请点击链接________________________给我们留下正面反馈。它只需要1分钟。根据eBay的规定，BOTH销售和购买零件有权在60天内相互发表反馈和评论。现在我们已经为您留下了积极的反馈，同时我们仍然期待着您的声音。距离截止日期还有几天时间。由于您的积极反馈对我们至关重要，您的好评可以让我们获得更多潜在客户来发展业务。当您给我们积极的反馈时，请记住根据您的满意度给出4个详细的销售评级（DSR）。因为低于5的评级等于“你不满意”。以下是您留下反馈的链接________________________