宝马物流管理操作手册

OperationsManualDistributionBMWGroupVersion:1.1.BMWGroupTransportlogisticsOperationsManualSummaryofContents1.General2.RoadTransport3.RailTransport4.SeaTransport5.AirTransport6.IntermediateStorage7.Damagehandling8.Appendices(validdocuments)9.Attachment(supportinginformation)10.HistoryEditor:TransportLogisticsBMWGroupTransportTechnologyandQuality80788MunichDate:July2002SubjecttoalterationsandsupplementsBMWGroupTransportlogisticsOperationsManual1.General1.1BMWqualityrequirement1.2PurposeoftheOperationsManual1.3Scopeofinstructions1.4Updatingfacility1.5Treatmentofvehicles2.Roadtransport2.1Meansoftransport2.2Transportersequipment2.3Preparationoftransportersforloading2.4Loadingthecars2.5Securingtheload2.6Unloadingthecars3.Railtransport3.1Meansoftransport3.2Preparationofdouble-deckerwagonsforloading3.3Loadingthecars3.4Securingtheload3.5Unloadingthecars4.Seatransport4.1Conditionspriortoshipping4.2Loadingthecars4.3Securingthecars4.4Removinglashings4.5Ferryboattransportation4.6ContainerLoadingBMWGroupTransportlogisticsOperationsManual5.Airtransport5.1Conditionspriortoairtransport5.2Loadingthecars5.3Securingtheload6.Intermediatestorage6.1StorageCompoundstandards6.2Actionscheduleforcareinstorage,catalogueanddeadlines6.3Removalofpreservingagents6.4Preservation6.5Careofbatteries7.Damagehandling7.1General7.2Storagetimeforclaims7.3Reportsforseriousdamageincidents7.4Claimprocesses8.Appendices(validdocuments)•BMWBatteryProcess•ProceduralInstructionforthesurveyofBMWGroupvehicles9.Attachment(supportinginformation)•AuditCheckListsformeansoftransport•ServiceProviderEvaluation•Weights/Measures10.HistoryBMWGroupTransportlogisticsOperationsManualDateofamendmentJuly200211.General1.1BMWGroupqualityrequirement1.2PurposeoftheOperationsManual1.3Scopeofinstructions1.4Updatingfacility1.5TreatmentofvehiclesBMWGroupTransportlogisticsOperationsManualDateofamendmentJuly200221.1BMWGroupqualityrequirementBMWcustomershaveahighexpectationofqualityandreliabilityfromtheirpurchase.Thisobligesusalltoundertakespecialeffortstoensurefaultfreedelivery.BMWresponsetoachievethisdemandisbycontinuousexaminationandimprovementofitsoperationprocess.Theclosed-loopcontrolsystemincludes:•Jointagreementonqualitytargets•Continuousmeasurementandevaluationofservicequality(seeattachment:ServiceProvider–Evaluation)•ImprovementdevelopmentandtransferofknowledgetoalloperationsBMWGroupexpectsitsServiceProviderstosupplyaperfectqualityofserviceonthebasisofaneffectivequalitymanagementsystem.This“OperationsManual”setsoutthecoreconditionsrequiredforthecorrecthandlingofBMWautomobilesintransportation.1.2PurposeoftheOperationsManualPreservationthequalityandvalueofourcarsduringtransportation,shipmentandstorageareofthegreatestimportance.Thetargetoftheserulesisthebackupofallmeasuresthatareinplaceforthepreventionandavoidanceoftransportation-,shipment-orstoragedamages.TheyarepartofallcontractsbetweenTransportLogisticsBMWGroupandtransportationpartners.Non-complianceorbreachcanleadtoimmediatecancellationoftheoverallcontractandblanketorders.Forhaulagebyroad,BMWrulesessentiallycoverthemselveswiththedriverstatementoftheVDA:“Problem-freeLoading,Transportation,DamageAvoidance”thatisavailablefortransportationonthecontinentinrespectivelanguageofthecountry.Weexpectitscontinuouspresencefromthedriversofourpartners.ThisbrochureisavailableatBMWGroup“TransportationTechnologyandQuality”.BMWdeviationsorsupplementstothisVDABrochurearesenttopartnersofBMWonacorrespondingsupplementaryleaflet.TransportlogisticsBMWGroup,departmentTransportTechnologyandQuality(oritsagents)reservestherightforthemselvestocontrolatanytimecompliancewiththeserulesthroughoutthepartnergroups.BMWGroupTransportlogisticsOperationsManualDateofamendmentJuly200231.3ScopeofinstructionsEuropeanCommunity(exceptUK)Theserulesapplyintotal.CountriesoutsideoftheEuropeanCommunity,OverseasandUK.Theserulesaresuppliedforguidanceonstandardsexpectedfromserviceproviders.Locallegalrequirementsmaypreventtheintroductionofthefullinstructions.DeviationsfromthisstandardmustbereportedtoTransportTechnologyandQualitypriortothefinalawardofanycontract,inwriting.1.4UpdatingfacilityTheBMWGroup“OperationsManual”isakeydocument.Itissubjecttothepermanentreviewandupdatingofitscontent.Anychangeswillbeissuedcentrallyintheformofindividualpages.Thesewillrequireconfirmationofreceiptviaaformsuppliedatthetimeofissue.Updatingofyourlocaldocumentationistheresponsibilityoftheserviceproviderandissubjecttoaudit.Anyobsoleteeditionsaretobedestroyed.Anylocallycopiedandissueddocumentsareexpectedtocorrespondtothenewesteditioninyourorganisation.BMWreservestherighttotestthecurrentstatusoftheir“OperationsManual”(OM)withinyourorganisation,aswellasthecorrectchangedisciplinesinaccordancewiththisdeclaration.ResponsibleforallchangesintheOMistheBMWDepartment“TransportationTechnologyandQuality”:Telephone:[phone]Fax:11559BMWGroupTransportlogisticsOperationsManualDateofamendmentJuly200241.5.TreatmentofvehiclesStartingBeforeopeningthedoor,checkifabatterymainswitchisfitted.Anotetothiseffect,i