航空客运英语基础知识

航空客运英语基础知识2013.12一、单词E-Ticket电子客票Nameofpassenger旅客姓名Route航线，航路Directflight/Non-stopflight直达航班ScheduledFlights/Regularflight定期航班，定期飞行Non-ScheduledFlights不定期航班F--Firstclass头等舱C--Businessclass普通舱E--Economyclass经济舱Cancellation取消Confirmation座位再证实Origination始发地Destination目的地Timetable时刻表Fare票价CAACDevelopmentFund民航发展基金(机场费)FuelSurcharge燃油附加费OtherTax其它税费Arrive到达Depart离开Departuretime起飞时间Arrivaltime到达时间Expectedtimeofdeparture预计起飞时间Expectedtimeofarrival预计到达时间Unaccompaniedchild(UM)无人陪伴儿童Theelderly老年人Luggage行李Transfercounter中转柜台Domestic国内的International国际的Boardingpass登机牌Incoming进港Outgoing出港Passport护照Thefreebaggageallowance免费行李额One-wayticket单程票Return/round-tripticket来回程票One-wayfare单程票价Delay延误No-show误机Cancellation取消Avalidpassport有效护照Standby候补Meansofpayment支付方式Cash现金Check支票Cancellationcharges退款手续费Refund退款Transfer经停Stopover中途分程Torequestspecialarrangements请求特殊安排Torequestareservation申请订座Here’syourchange.找您钱。Thefarecometo…票价总计…Moneyaddupto钱总共…二、句子Goodmorningsir!CanIhelpyou?Goodmorningsir！WhatcanIdoforyou？先生，早上好，需要帮忙吗？Wouldyoulikebuyaticketnow?您想现在购票吗？WehaveflightsfromHuangshantoGuangzhoueveryday.我们每天都有黄山去广州的航班It’s30minutes’ridefromheretotheairport.从这儿到机场要乘30分钟的汽车。Onemomentplease.(Justasecond.)请稍等。I’llfindoutwhat’savailable.我查一下有哪些航班。Here’syourticket,sir.It’sallinorder.先生，这是您的机票。全部办妥了。Wouldyoupleasefilloutthisformwithyournameandtelephonenumber?请在这张表上填上您的名字和电话号码，好吗？Heshouldpay20percentiftherefundisrequestedwithin24hoursbutbefore2hoursaheadofflightdeparture.如果在起飞前2小时至24小时之内申请退票，旅客应支付（原票价）20%的退票费。三、短文（一）电话订座AforAgent/PforPassengerA:Hello,thisistheHuangShanAirportBookingOffice.CanIhelpyou?您好，这里是黄山机场售票处，请问有什么可以帮您。P:Yes,I’dliketomakeareservationonyourFlightCA1552,departingforBeijingnextFriday,thesixthDec.我想订个机位，下周五12月6日去北京的CA1552航班。A:Onemoment,please.I’llcheck…I’msorry,sir,theflightyouwanttotakeisfullybooked,butwestillhaveroomonFlightMU5171.请稍等，我查下。很抱歉，先生，您要乘坐的航班现在已经没票了，但是MU5171现在还有机位。P:Well,IthinkI’lltaketheflightasyourecommended.好的，就订你推荐的这个航班。A:Fine.MayIhaveyourname,please?好的，请告诉我您的姓名。P:DavidOliver大卫。奥利弗A:Well,Mr.Oliver,willyoubetravellingfirstclassoreconomyclass?请问奥利弗先生，您是要乘坐头等舱还是经济舱？P:Economy,please.经济舱。A:Willthisbeasingleticket?请问只买去程吗？P:Yes.是的。A:Wouldyoupleasetellmeyourphonenumber?请告诉我您的手机号。P:13012345678A:NowMr.Oliver,yourreservationisnowconfirmedonFlightMU5171,economyclass.PleasecometopickupyourticketbeforenextMonday..奥利弗先生，您的座位订好了，MU5171航班，经济舱，请您在下星期一前来出票。P:OK,good-bye.好的，再见。A:Thankyouforyourreservationandenjoyyourtrip.感谢您的订座，祝您旅途愉快。(二)Tickting出票P:I’dliketobuyatickettoShangHaiforJan1st.Doyouhaveadirectflight?我想买一张1月1日去上海的机票。你们有直达航班吗?A:Yes,wedo.That’sFlightFM9266.ItleavesHuangShanat10:50p.m.andarrivesinShangHaiat11:50a.m.Doyouwantaround-tripticketoraone-wayticket?有的，FM9266航班，晚上10点22分由黄山起飞，晚上11：50抵达上海。您是要买来回程的还是单程的机票？P:One-wayplease,andIwanttogoeconomyclass。请出一张单程的，我要经济舱。A:OK.Pleasefilloutthisformwithyournameandtelephonenumber.好的，请在这份购票单上填写您的姓名和电话号码。P:OK!Thisisthecompletedform.好的。这是填好的购票单。A:MayIhaveyourpassport?请把您的护照给我好吗P:Hereyouare。给你。A:Well,I’llissuetheticketforyourightnow,pleasewaitamoment!我立刻为您开票，请稍等！A:Mr.White,theticketisOKandtheone-wayeconomyclassfarefromHuangshantoShanghaicomestoCNY700.Wouldyoupleasepaymecash?(Doyouwishtopayincashorbytraveler’scheck?)怀特先生,票开好了。黄山至上海的单程经济舱票价是700元人民币。请付给我现金好吗？（请问您是现金支付还是信用卡支付？）P:OK！Here’sCNY700.(Cash.Here’sCNY700.)好的，这里是700元人民币。（现金支付，这里是700元人民币。）A:Here’syourpassportandyourticket--FlightFM9266,HuangshantoShanghaiJan1st.Yourflightleavesat10:50p.m.andarrivesinShangHaiat11:50a.m.Pleasebetheairporttocheckin90minutesbeforedeparturetime.这是您的护照和机票，FM9266航班黄山至上海1月1日晚上10点50黄山起飞，11：50分抵达上海。请提前90分钟到达机场办理乘机手续。P:Thankyou.谢谢。