Unit-3-book-3.May-I-Help-You

Unit3MayIHelpYou?1Unit3MayIHelpYou?单元学习概述：本单元以接待顾客岗位的人员工作态度、服务质量为切入点，以宾馆前台接待、餐馆点餐为主要职业情景，让学生了解提供优质服务，不仅需要出色的专业知识，更需要娴熟的人际沟通技巧、察言观色的技巧、以顾客为中心的宗旨。单元学习目标：语言技能：1.能够通过询问了解顾客的需求。2.能够完成简单的宾馆前台接待对话。3.能够完成简单的餐馆点餐对话。职业技能：1.能够了解一名服务人员的重要性。2.能够在销售活动中恰当地运用语言和肢体语言，提供优质服务。过程与方法：根据销售类服务人员常见的服务内容，创设生动的职业情景，巧妙设置思维活动，让学生通过思考，组织语言，融入技巧，开拓思维，举一反三地运用一定的方法实现优质服务。情感态度：了解销售岗位的重要性，以顾客的需求为出发点，尽力提供优质服务，实现公司利益和顾客利益的双赢。单元任务：通过对卖场货品的了解，观察顾客，询问顾客，实现有效的追加从而提升销售。单元安排课时分课时目标教学内容1前台接待Warm-up,ListeningandSpeakingA2餐馆点餐ListeningandSpeakingB3优质服务Reading4电话点餐、填写送货单Writing5提升销售的技巧RealLifeSkills6提升销售的方法FurtherReading,wrapupUnit3MayIHelpYou?2授课章节名称Warm-up,ListeningandSpeakingA授课课时Period1授课形式new使用教具Books,CDplayer,chalk教学目标KnowledgeAims:1.Sswillbeabletojudgeiftheserviceisgoodorbad.2.Sswillbeabletoknowthequestionsaskedatcheck-inandtheirpossibleresponses.3.Sswillgraspthewordsandsentencepatternsappearedinthelisteningmaterials.4.Sswillbeabletounderstandwhattheyhearandfinishtheexercises.AbilityAims:1.Sswillbeabletoactoutthedialogue.2.Sswillbeabletoknowwhattodowhenaguestischeckingin.MoralAims:Sswillunderstandsomebasicetiquetteatahotel.教学重点1.Sscancatchthekeypointsofthelisteningmaterials.2.Sswillbeabletoknowthequestionsaskedatcheck-inandtheirpossibleresponses教学难点1.Sswillbeabletoactoutthedialogue.2.Sswillbeabletoknowwhattodowhenaguestischeckingin.教学过程设计思路Task-basedapproach,CommunicativeApproach课前准备要求多媒体辅助：将本课所需要的动画、录音、图片、文字、图表和音乐制成课件，使抽象的语言变得直观，为学生运用英语进行交际创设情景课外作业Ⅰ.Recitethedialogueandpreparetoactitout.Ⅱ.Copythenewwordsandexpressions.Ⅲ.PreviewListeningandSpeakingB.教学后记英语教师的教学重点是放在教学内容，教学大纲和考试形式上呢，还是将教学注重点转移到学生的性格、兴趣、情绪等方面的培养和控制?这是，现代教育思想转变的重大原则问题。事实证明，认为自己“民主、开放、平静、友好、体贴、乐于助人、聪明、富于逻辑性和快乐”的人，一般来说，其学习英语成功的可能性要大于与上述性格相反或相差极大的学习者。另外，在外语学习过程中，由于外界因素的影响，学习者会出现焦虑沮丧烦躁不安等情况，英语教师作为教学活动的组织者，应注意对外语学习者情感因素的培养和控制。尤其是在职高的低年级阶段，英语教师要培养对学生的亲近感。在课堂教学中英语教师要十分尊重学生，注意激励学生，关注学生学习过程。在当前“减负”工作中，英语教师尤其要注意体察学生在课堂上的心理感受，亲近学生，使学生喜爱英语教师和英语课，从而提高英语课堂教学的效益。Unit3MayIHelpYou?3授课内容、活动及板书设计（导入、新授、练习、小结等）TeachingContentsTeacher’sActivitiesStudents’ActivitiesTeachingIntentionStep1.Greetingsandleadingin.Todaywe’lltakeupanewunit,Unit3.Inthisunit,you’lllearntoaskquestionstoknowcustomers’need,understandtheimportantroleofaserveranduseup-sellingtechniques.ReviewthecontentsinUnit2andintroduceUnit3briefly.Listentotheteacherandtrytocatchwhattheteachersays.ReviewwhatwelearntinUnit2andarouseSs’interesttolearnnewUnitStep2.Warm-up.1.Activity1:Somepeoplearetalkingabouttheservicethey’vereceived.Havetheyreceivedgoodorbadservice?WriteGforgoodorBforbadintheblanks.Ⅰ.Discussion:Ⅱ.Judgeiftheserviceisgoodorbad?Ⅲ.Exchangetheirideas.2.Activity2:Discussingroups:Whatshouldbedonetoimprovethebadservicementionedabove?3.Somepoints:Explainthedemandoftheactivity,thenaskSstodothetask.1.Ssdiscussinpairs.2.Ssfinishtheactivityaccordingtothedemand.1.FirstletSsknowclearlywhattheyarewantedtodo,thentheymaydothetaskwell.2.SomewordsandphrasesarenewtoSs,soitisnecessarytogivesomeexplanation.Step3.ListeningandSpeaking.A“CheckingIn”.1.Newwordsandexpressions.FirstletSsreadthewordsSsreadthewordsthemselvesBeforeteaching,letSstrytoUnit3MayIHelpYou?42.Activity1:Listentotheconversationandtickwhereithappens.Ⅰ.FirstshowSsthreepicturesandjudgewheretheyshow.Ⅱ.ListentotheCDandtickwhereithappens.Ⅲ.Checkup.3.Activity2:Listenagain.Thenunderlinethequestionsaskedbythehotelclerk..Ⅰ.Sslistentothetapeandunderlinethequestions.Ⅱ.Checkup.Ⅲ.Readthedialogue.Ⅳ.Actoutthedialogue.Ⅴ.Usefulexpressions.Ⅵ.Somelanguagepoints.4.Activity3:Supposeyouworkatthefrontdeskofahotel.Askproperquestionstogetthefollowinginformation.5.Activity4:Completetheconversationandthenrole-playitwithyourpartner.themselves,thenreadaftertheteacher.Lasttheteacherexplainthewords.Explainthedialogue.ReadandexplaintheusefulexpressionsArrangediscussioninpairs.first,thenreadaftertheteacher.Listentotheconversationandfinishthetasks.WorkinpairsReadtheusefulexpressionsandtrytorememberthemWorkinpairsandfinishthetasksreadthewordsfirsttotrainSstheabilityofteachingthemselves.TrainSs’abilityoflistening.PracticeSs’oralEnglish.Inputmoreusefulexpressions.MakesurehowtousetheexpressionsStep4Step4.Summaryandhomework.Ⅰ.Recitethedialogueandpreparetoactitout.Ⅱ.Copythenewwordsandexpressions.Ⅲ.PreviewListeningandSpeakingB.AssigntasksindetailFinishthetasksPrepareforthenextperiodBlackboardlayoutUnit3MayIHelpYou?5Unit3.MayIHelpYou?1)attendv.照顾takeone’sorder2)checkin登记住店asksb.forsth.R:checkoutgetaneyeroll3)clerkn.旅馆服务台接待员；职员bigsigh4)reservationn.预订reservev.savealot5)correctadj.正确的6)upperadj.较高的7)awayfrom远离8)fillv.填写fillin/out9)registrationn.登记10)formn.表格fillouttheregistrationform11)furtheradj.更多的12)frontdesk前台，总台13)assistancen.帮助14)managev.能解决（TeachingProcedure:Step1.Greetingsandleadingin.Todaywe’lltakeupanewunit,Unit3.Inthisunit,you’lllearntoaskquestionstoknowcustomers’need,understandtheimportantroleofaserveranduseup-sellingtechniques.Step2.Warm-up.1.Activity1:Somepeoplearetalkingabouttheservicethey’vereceived.Havetheyreceivedgoodorbadservice?WriteGforgoodorBforbadintheblanks.Ⅰ.Discussion:Ⅱ.Judgeiftheserviceisgoodorbad?Ⅲ.Exchang