苏州工业园区市政公用事业管理模式研究

2010ThemanagementmodelofmunicipalfacilitiesinSuzhouIndustrialParkMBA201011:IIIIIThemanagementmodelofmunicipalfacilitiesinSuzhouIndustrialParkAbstractIVThemanagementmodelofmunicipalfacilitiesinSuzhouIndustrialParkAbstractAfter16yearsofdevelopmentandconstruction,SuzhouIndustrialPark(SIP)isnowtakingshapeofamodern,international,andgarden‐likenewcity.Everyyear,numerouspeoplefromhomeandabroadcometoSIPforvisiting,investigation,tourism,business,ornegotiation.Forthisreason,itisextremelyurgenttomaintainthebeautifulandcleanenvironmentwhileconstructingthenationalfirst‐classhardwarefacilities.Toimprovethequalityofmanagementofurbanenvironmentisbeingmoreandmoreimportant,andthemanagementofmunicipalfacilitiesisoneveryimportantpart.AstheleaderofdevelopmentzonesinChina,SIPhasbeentheplaceforvisitingandlearningandthefocusofattentionacrossthecountry.ThispaperexplainedthemodelSIPadoptstomanagethemunicipalfacilities(includinggoals,assessment,standards,incentivemechanisms,andtherelationshipamongthem)accordingtotheempiricalanalysisondomesticsituationofmanagementofmunicipalfacilities.ThemodelthatSIPadoptsisfullymarket‐oriented.Ithasbrokenthroughtheoperationmanagementmodelwhichtraditionalstate‐ownedinstitutionsuse.Thisnewmodelhasbeenintegrateddesigned,whichisecological(inaccordancewithcirculareconomy)andfullmarketoperation(onthebasisofsystemcontroltheory).Inthedomesticfieldofmanagementofmunicipalfacilities,thisnewmodelisthefirstcase.AlotofmethodsweretakenintheroutineprocesstopromotethedevelopmentofthemanagementofmunicipalfacilitiesinSIP,forexample,toimprovethemanagementqualityandefficiencybyemphasizingthecoordinationandcooperationamongdepartmentsandreducingthemulti‐headmanagement;toenhancethesenseofcompetitionandsurvivethefittestbyimprovingtheevaluationstandards,theThemanagementmodelofmunicipalfacilitiesinSuzhouIndustrialParkAbstractVmanagementmethods,andtherewardingandpunishmentsystem;toimprovethequalityofthepublichumanitiesbysteppingupbetterpublicityandeducation;toenhancethenet‐workofroutinepatrolandstandardizingtheusageofequipments;andtoapplynewmanagementmethods,likethedigitalcitymanagementplatform,thattakeadvantageofinformationtechnology.Keywords:SuzhouIndustrialPark(SIP),Municipalfacilities,managementManagementmodelWrittenby:YuJinghuaSupervisedby:ZhaoZengyao....................................................................................................................................11...................................................................................................................12.............................................................................................................213..............................................................................................44..........................................................................................................................65..................................................................761.1..........................................................................................................761.2.........................................................................................761.3................................................................................1210......................................................15142.1.................................................................................................15142.1.1..................................................................................15142.1.2..................................................................16152.2....................................................................................17162.2.1......................................................18172.2.2..............................................................22212.2.3..............................................................23222.3..............................................2423......................................................27263.1................27263.2.................................................................................................................................................3130..........................................35344.1...................................................................35344.2...............................................................35344.3.........................................................................36354.4.......................................................................36354.5...........................................................37364.6...................................................................3736..............................................................................................................3937..........................................................................................................................4038......................................................................................4240......................................................