DMAIC-C阶段(UT)

DMAIC改进法C－控制阶段2课程时间安排•改进阶段介绍90分钟•改进阶段课堂练习20分钟•课堂休息10分钟•课堂练习点评10分钟•控制阶段介绍70分钟•控制阶段课堂练习25分钟•点评和总结15分钟34.0改进阶段5.0控制阶段•执行计划•发布学到的经验教训•建立新的流程•并确立新的改进机会•流程控制系统•执行标准和程序书•培训•团队评估•执行计划•持续改进的文档•复制及标准化报告•开展试运行•总结经验教训•推广计划•确定持续改进的机会•确定已经达到的目标.•确定下一步的计划•改进后的运作水平评估ErrorModesandEffectsAnalysisErrorModeEffectAnalysis(EMEA)Description:DegreeofEffectStep#ProcessStepErrorCauseEffectFrequencySeverityDetectionTotalOccurrencePrevention(Countermeasure)4.2.1Assemblealloutboundcontainersinstagingarea•Backinjuryduringlift•Footandtoeinjuryfromdroppedcont.•Carry-allnotavailable•Liftingguidelinesnotfollowed•Backinjuries,losttime,insuranceexpense0+22439•Purchasetwonewcarry-allsformailroom•Includetopicinnewsafetyfilm4.2.2Determinecorrectpalletsize•Non-standardpalletused•Vendorpalletskept•Containerstackoverendofpalletandfallwhenbeinglifted2+24116•Inspectfornon-standardpalletsandreturntovendors4.2.3Positionemptypalletinmarkedareaofloadingdock•Fullpalletsarerotated90?byhand•Palletset90?offwhenpositioned-lifttruckcan抰access•Backandhandinjuries,losttime,insuranceexpenseandrework2+354110•Updateandclarifypalletplacementprocedures•Includetopicinnewsafetyfilm4.2.4Stackoutboundcontainersonpalletnottoexceedtwohigh•Firstlayernotcompletedbeforestartingsecondlayer•Stackguidelinesnotused•Containersfallwhilebeinglifted0+11113•Updateandclarifyloadingguidelines4.2.5Loadpalletsinvehiclewithlifttruckandsecure•Tiedownlinesdamagebulkmailwhentightened•Tiedownguidelinesnotclear•Injuredfingers,damagedoutboundmail0+11214•UpdateandclarifyloadingguidelinesErrorModesandEffectsAnalysisSigmaGoal(CCR)GapCCRGapXProjectWorkplanCCR3.0分析阶段2.0MeasurePerformance1.0定义阶段2.0测量阶段目标主要行动可能用到的工具和技术主要交付产物5.0控制阶段4控制阶段的目标确保过程在改进方法实施后继续保持受控状态及时发现过程失控状态并找出相应的特殊原因，从而在缺陷或不良品产生之前采取措施防止使整个设计/生产工艺得到优化！Morethan30suspectedvariables10-154-68-10比较重要的输入变量重要的输入变量1-3重要的且具有关键作用的工艺输入很多个输入变量分析定义、测量改进控制比较重要的输入变量5控制阶段的主要行动•改进后的运作水平评估（成果评估）•效益评估•成果标准化•总结经验教训，团队合作和个人能力成长•推广计划•确定持续改进的机会确定已经达到的目标.确定下一步的计划6控制阶段的常用工具ErrorModesandEffectsAnalysisErrorModeEffectAnalysis(EMEA)Description:DegreeofEffectStep#ProcessStepErrorCauseEffectFrequencySeverityDetectionTotalOccurrencePrevention(Countermeasure)4.2.1Assemblealloutboundcontainersinstagingarea•Backinjuryduringlift•Footandtoeinjuryfromdroppedcont.•Carry-allnotavailable•Liftingguidelinesnotfollowed•Backinjuries,losttime,insuranceexpense0+22439•Purchasetwonewcarry-allsformailroom•Includetopicinnewsafetyfilm4.2.2Determinecorrectpalletsize•Non-standardpalletused•Vendorpalletskept•Containerstackoverendofpalletandfallwhenbeinglifted2+24116•Inspectfornon-standardpalletsandreturntovendors4.2.3Positionemptypalletinmarkedareaofloadingdock•Fullpalletsarerotated90?byhand•Palletset90?offwhenpositioned-lifttruckcan抰access•Backandhandinjuries,losttime,insuranceexpenseandrework2+354110•Updateandclarifypalletplacementprocedures•Includetopicinnewsafetyfilm4.2.4Stackoutboundcontainersonpalletnottoexceedtwohigh•Firstlayernotcompletedbeforestartingsecondlayer•Stackguidelinesnotused•Containersfallwhilebeinglifted0+11113•Updateandclarifyloadingguidelines4.2.5Loadpalletsinvehiclewithlifttruckandsecure•Tiedownlinesdamagebulkmailwhentightened•Tiedownguidelinesnotclear•Injuredfingers,damagedoutboundmail0+11214•UpdateandclarifyloadingguidelinesErrorModesandEffectsAnalysisSigmaGoal(CCR)GapImplementedSolutionCCRGapXProcessControlSystemProjectWorkplanCCR.流程图.直方图.控制图.运行图.过程能力测定.柏拉图.FMEA.甘特图*可参阅问题解决手册7控制阶段的常用工具流程图MicrosoftVisio(简单介绍)PowerPointWord成果标准化,标准操作程序书(SOP)工作指南(WI-WorkingInstructor)控制图8MicrosoftVisio(简单介绍)打开MicrosoftVisio9MicrosoftVisio(简单介绍)文字输入连接线新模版模版显示大小目标点击/移动存盘10MicrosoftVisio(简单介绍)流程活动判断文件数据库/系统开始/结束数据子流程11MicrosoftVisio(简单介绍)打开MicrosoftVisio一个新的流程模版基本流程跨部门流程因果分析12MicrosoftVisio(简单介绍)绘制流程图：左键点击图形，拉至右侧空白处13MicrosoftVisio(简单介绍)存盘，复制到Word文档中打开Word中复制的Visio流程图（如修改），要求该电脑必须装有同样版本的MicrosoftVisio。目前公司正常版本为MicrosoftVisio2000。14MicrosoftVisio(简单介绍)例子15流程图-PowerPoint•关于图形•自左向右，自上向下作图•线与线之间尽量避免交叉•部门之间以虚线分割•关于文字•图标中的文字说明尽量主谓宾齐全•必要时使用注释文本•关于流程•为方便同一流程之拼接和阅读，在同一流程的不同页上，左边的部门应在同一位置•流程与流程之间的接口(通常为某张/数张单据)必须清晰明了16流程图-PowerPointFlowChartNameDescriptionStartStarttheprocessTransferTransferfromoneprocesstoanotherTransferTransferfromoneprocesstoanotherprocessnotyetdesignedActionTaketheactionsintheprocessJudgmentMakedecisiontodeterminewhichflowtogonextEndingEndtheprocessSub-processContainsub-processtobedevelopedinaseparatepageConnectionContinuetheprocessinthenextpageDocumentGeneratedocumentationStartEndAProcessXProcessX17流程图-PowerPointProcessRolesWorkEffortElapsedTimeXXDaysXXProcessMapEntityAEntityBEntityCEntityFEntityDEntityEXXXXXXXXXXXXXXStartProcessFlow18流程图-PowerPoint•TextEntityA–TextEntityB–TextEntityC–TextEntityD–TextProcessDescription•TextProcessOutputs•TextCurrentSystemsSupportProcessInputsProcessDescription19流程图-PowerPointCurrentOrganizationStructureEntityA•SkillSetSkills&KnowledgeRequirements•KPINameandMeasurementMethod•KPINameandMeasurementMethodCurrentKeyPerformanceMetricsandTargetsEntityAEntityAresponsibleforroles/responsibilitiesEntityBrespon