主题酒店顾客体验调查问卷(英文)

1ThequestionnaireofperceivedservicequalityinthemehotelⅠ.Theevaluationofhotelservicequality:Thefirstcolumnistheproductsinthemehotel,thesecondcolumnistheevaluationabouttheimportanceofproducts,andthethirdcolumnistheactualperceivedvalue.Thenumberrepresentsdifferentlevelofimportanceorsatisfaction，andnumber1to5explainstheincreasingdegree.Withoutthiskindofservice,pleasechoose0(nothisitem).Partone：Serviceproducts（low）importance(high)（low）satisfaction(high)1.guestroomfurnitureofthethemeculture123450123452.guestroomsuppliesofthethemeculture123450123453.washroomappliancesofthethemeculture123450123454.aseriesofdishesofthethemeculture123450123455.otherfoodofthethemeculture123450123456.tablewareofthethemeculture123450123457.themepartyofthethemeculture123450123458.leisurefacilitiesofthethemeculture123450123459.purchasinggoodsofthethemeculture1234501234510.special(own)goodsofthethemeculture12345012345Parttwo:servicedelivery（low）importance(high)（low）satisfaction(high)1.thethemecultureispositiveandhealthy123450123452.thethemeculturecoordinateswiththelocalculturalenvironment123450123453.thethemehasahistoryandrichimplication123450123454.thethemecultureagreeswithmodernconsumptionconcept(health,green,etc.)123450123455.thethemecultureisuniqueandattractive123450123456.thethemecultureisdifficulttobeimitated123450123457.themecultureisharmoniousandunified123450123458.Thethemesymbolisclearandprominent123450123459.Staffgroomingshowthemeculture1234501234510.Employeesmannersshowthemeculture1234501234511.Employeeshaveknowledgeofthemeculture1234501234512.Employeesarecapableofperformingandshowingthemeculture1234501234513.servicetoolsandsuppliesofthemeculture(suchasbaggage,guestroomsupplies,catering123450123452utensils,etc.)14.greetingandseeing-offceremonyofthethemeculture1234501234515.roomservicecanshowthemeculture1234501234516.Cateringservicesshowthemeculture(themecultureperformingarts,etc.)1234501234517.shoppingservicesshowthemeculture(themelectures,on-siteproduction,etc.)1234501234518.leisureservicesshowthemeculture1234501234519.Themedisplayservicesshowthemeculture1234501234520.themeculturalactivities1234501234521.consumersparticipationofthemeactivities1234501234522.ofemployeesandconsumersinteractionofthemeactivities1234501234523.Themeculturemuseum1234501234524.itemsdisplayedinthemuseumshowthemeculture12345012345Partthree:serviceenvironment（low）importance(high)（low）satisfaction(high)1.Thehotelbuildingexteriorreflectthemeculture123450123452.Thehotelcourtyardenvironmentshowthemeculture(suchasart,gardening,etc)123450123453.theparkinglotandguideinstructionsshowthemeculture123450123454.insidetraffictoolsreflectthemeculture123450123455.obviousthemeculturallandscapeorlogo123450123456.lobbyatmospherereflectthemeculture123450123457.roomatmosphereshowthemeculture123450123458.restaurantatmosphereshowthemeculture123450123459.leisureatmospherereflectthemeculture1234501234510.shoppingatmospherereflectthemeculture1234501234511.themeactivitiesatmosphereshowthemeculture1234501234512.themeexhibitionatmosphereshowthemeculture123450123453Ⅱ.Thebasicinformation:1.Gender:□Male□Female2.Age:□below20□21-30□31-40□41-50□51-60□morethan603.Education:□juniormiddleschool□thefollowinghighschool(secondary)□college□bachelor□masterdegreeandabove4.Unit:□Foreigncompanies□Chinesecompanies□Institutions□Self-employed□Freelance5.Position:□Ordinary□Grass-rootsmanagement□Seniormanagers□Otheremployees6.Career:(teachers,doctors,engineers,etc.)7.Industry:(education,construction,tourism,media,etc.)8.Income:□belowthe¥2000□¥2001-5000□¥5001—10000□¥10001-20000□¥20000ofabove（permonth）9.thepurpose:□Companyonbusiness□Personaltravel□Toparticipateinactivities□experiencethehotelculture□Other10.frequencyinamonth:□0-1□2□3□4□above511.daysofeachtime:□0day□1-2day□3-4day□5-6day□morethan6days12.timesinourhotel:□0-1□2□3□4□above513.thewaytoknowourhotel:□Internetbooking□Friends□lookingforbyyourself□thelocals(guide)isintroduced□OtherThankyouforyourparticipation!