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1March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence——Frost&SullivanMarch16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence——1.2.3.4.—1.2.—3.Frost&Sullivan2March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence—March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence20043March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceTechnologyFuture2015CellularPHS90%PHSMarch16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceuu“”AOLuCableModemDSL4March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceuuuMarch16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence43GDP16NewZealand9Australia17Singapore15Japan2UnitedStat32Norway13India5Brazil6Chile18SouthKorea26Greece19Taiwan44Israel29Italy5March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceuuuu+uuuuuMarch16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceSFR6March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence+++eBayNBA+March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence7March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceMarch16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence200092020034200348March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceØØØØØØØØØØØØØITØØØØITØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØMarch16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence••••••••••••••••••••••••••••••••••••••••••••••••••••••••••9March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence2.11.14.3.2.&1.F.E.D.C.B.A.March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence10March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceuuuuuuuuuuITuuuuuuuuuuuuuuMarch16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceuuuuuuuuuuuu11March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceLeanProductionØØØØØ(MassProduction)Ø(Manualassembly)Ø(Massproducedstandardparts)ØØ(CraftProduction)Ø(Manualassembly)ØØØØØØØØØØØØØØØØ(LeanOperations)ØØØØØ(Hardwiredoperations)Ø“”ØØØØ“”(hot-spotoperations)ØOSS/BSSØ“”ØØàààMarch16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceCustomerFulfillmentAssuranceMarketingBilling12March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceØØvvvØØvvv•••March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceeTOM13March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceMarch16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence14March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence/uØØØ“”uØØØØ44“”44444444444444/444March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence15March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceMarch16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceØØØØØØØØØØØØØØ16March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceMarch16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence17March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceJ-PhoneSha-mailKDDIDoCoMoDoCoMoMarch16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence18March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceØØØMarch16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence19March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence—March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence——“”“”20March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceØØØØMarch16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceØØ“”100%0%21March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceMarch16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence22March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceuuuuuuvvvvuvuvvvvuvMarch16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceuuu23March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceuuMarch16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence24March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceASPISPSPMedia&Contentu----uuMarch16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceCP/SP25March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence—March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence“”lllllllll26March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceMarch16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligence•••••••27March16th,2004TelecomLeanOperationSeminarSolutionsMarketIntelligenceOperationsFulfillmentFulfillmentAssuranceAssuranceBillingBillingOperationsSupportOperationsSupport&&ReadinessReadinessCustomerRelationshipCustomerRelationshipManagementManagementServiceManagementServiceManagement&&OperationsOperationsResourceManagementResourceManagement&&OperationsOperationsSupplier/PartnerRelationshipManagementSupplier/PartnerRelationshipManagementServiceConfiguration&ActivationServiceConfiguration&Activ