红色商务大气酒店基础英语培训PPT模板

TheHotelEnglishGreeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜HotelplaceLOGO酒店基础英语培训ByEtiquette酒店礼仪关于礼仪Whatisetiquette?礼貌言行举止仪表专业得体周全穿着打扮专业的服务不冷漠、不过分、不做作服务到位、照顾周全在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。用短句，简化自己的英语表达从而避免错误。Tips小贴士:目录CONTENTSPart1Part2Part3Part4Part5Part6Part7问候与欢迎GreetingDirection指路与带领Thanks感谢与回答Apologies致歉与答复Checkin入住Farewell道别Hotelplace酒店场所GREETINGGreeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜HotelplaceLOGO问候与欢迎PartOneGreeting问候与欢迎Greeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜Hotelplace用于中午以前WelcometoourhotelGoodafternoonGoodeveningGoodmorningNicetomeetyouagainGlad/nicetomeetyouHello/Hi!Howareyou?Haveagoodrest很高兴再次见到您祝您休息好!用于下午六点过后见到您很高兴您好吗？用于中午至下午六点以前您好！情景1：当国外客人来到大门前/前台时……TheleaderofprofessionalPPTdesignerinChina.6yearsofmakingprofessionalPPT,500casestudiesfortheclassicalPPT,makesureyouwillbesatisfied.RAPIDPPTdiffersfromthetraditionalproductionmodel,andcreateanewPPTexperience.NEXTHello,sir!Welcome!先生您好，欢迎！Goodafternoon,sir!WelcometoIbisHotel/ourhotel!下午好先生，欢迎光临宜必思酒店！Goodevening,Ms.Nicetomeetyouinourhotel.MayIhelpyou?晚上好小姐，欢迎光临，请问我能为您服务吗？010203Greeting问候与欢迎Greeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜HotelplaceDIRECTIONGreeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜HotelplaceLOGO指路与带领PartTwoDirection指路与带领Greeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜Hotelplace请跟随我来。It’soverthere.Goupstairs/Downstairs.Turnleft/right.Followme,please.Pleasegotothe2ndfloor.Walkstraightahead.在那边。（用手指明方向）一直往前走。往左/右转。请到2楼。上/下楼。Thisway,please.这边请。Direction指路与带领Greeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜Hotelplace情景2：当国外客人需要前台带领或指明到某处时……TheleaderofprofessionalPPTdesignerinChina.6yearsofmakingprofessionalPPT,500casestudiesfortheclassicalPPT,makesureyouwillbesatisfied.RAPIDPPTdiffersfromthetraditionalproductionmodel,andcreateanewPPTexperience.NEXTExcuseme,where’sthetoilet/restroomplease?—请问洗手间在哪儿？It’soverthere.Turnrightatthecorner,please.—在那边，前面角落处右转。/Pleasegotothe2ndfloor.You’llseeitafteryougetofftheelevator.—请您上2楼，出电梯就可以看到。Thankyou.—谢谢！Mypleasure./Youarewelcome.—不客气UsefulWords常用词回顾…在哪里？Whereis/Where’s…?123卫生间/洗手间toilet/restroom/washroom电梯Elevator/lift4左/右转Turnleft/right5一／二／三…楼First/second/1st/2nd/3rd/4th…6（从）…下来GetoffTHANKSGreeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜HotelplaceLOGO感谢与回答PartThreeThanks感谢与回答Greeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜Hotelplace01如何表达感谢？Thankyou(so/verymuch).谢谢您（非常感谢）。Thanksalot.多谢。Thankyouforcoming.谢谢您的光临。Thankyouforstayinginourhotel.感谢您在我们饭店下榻。Thanksforyourhelp.谢谢你的帮助。I’mverygratefultoyou.非常感谢您。02感谢的应答：Youarewelcome./Welcome!不用谢。Mypleasure./Withpleasure.乐意效劳。Don’tmentionit.何足挂齿。It’sverykindofyou./Youaresokind.您真客气。Thanks感谢与回答Greeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜Hotelplace情景3：当国外客人向你表示感谢，要懂得接受他的谢意……NEXTThankyou!(Thanksalot!)—谢谢！Mypleasure./Youarewelcome.—不客气Thanks感谢与回答Greeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜HotelplaceAPOLOGIESGreeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜HotelplaceLOGO致歉与答复PartFourApologies致歉与答复Greeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜Hotelplace01真诚及时的道歉有时会很好的缓和尴尬气氛……Excuseme.请原谅/打扰一下I’msorry./Sorry.对不起It’smyfault.这是我的错。Iapologize.我抱歉。我向你道歉。Iapologizeforyou/it/this.02道歉的答复：That’sallright这没什么。That’s/It’sOK.没事。Itdoesn’tmatter.没关系。Nevermind.不要紧，没关系。Apologies致歉与答复Greeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜HotelplaceCHECKINGreeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜HotelplaceLOGO入住PartFiveCheckin入住Greeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜Hotelplace情景4：询问是否有预订……NEXTDidyouhaveareservationwithus?/Didyoumakeareservation,please?—您有预订吗No,Ijustarrivedinthisplace.—没有，我刚到这里。Wehavesinglerooms,doublerooms,suitesandluxurysuitesinourhotel.—我们有单间、双人间、套间和豪华套间。Iwantasingleroomwithwindow.—单人间，有窗户。I’msorry,wedon’thaveanysingleroomsleft/allsingleroomshavebeenbooked,wouldyoulikeadoubleroom?—?对不起，我们没有单间了，双人间可以吗？。Yes,please.—可以。UsefulWords常用词回顾预订Reservation/bookMake/haveareservation123到达arriveSingleroom单间doubleroom双人间suite套间luxurysuite豪华套间4Like喜欢／像……prefer更喜欢（比较级）5留下／离开Leave6英语中的肯定答复Yes,please./Yep./OK,sir./Certainly,sir./Sure.noproblem.Checkin入住Greeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜Hotelplace情景5：询问入住天数、人数……TheleaderofprofessionalPPTdesignerinChina.6yearsofmakingprofessionalPPT,500casestudiesfortheclassicalPPT,makesureyouwillbesatisfied.RAPIDPPTdiffersfromthetraditionalproductionmodel,andcreateanewPPTexperience.NEXTTwodays,please.—住两天。Howlongdoyouplan/expecttostay?/Howmanydayswillyoustay?—请问需要住几天？Onlymyself.—只有我一个人。OK.Howmanypeoplearethere,please?—您一起有几个人？OK,sir.Pleasewaitamoment/second.—好的，请稍等。多久……Howlong…123多少……Howmany…待／留／保持Stay4Waitamoment/second/minute.稍等一下5期望／想做……Expect6等待WaitUsefulWords常用词回顾Checkin入住Greeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜Hotelplace情景6：询问房价……TheleaderofprofessionalPPTdesignerinChina.6yearsofmakingprofessionalPPT,500casestudiesfortheclassicalPPT,makesureyouwillbesatisfied.RAPIDPPTdiffersfromthetraditionalproductionmodel,andcreateanewPPTexperience.NEXTWhat’stheroomratetoday?—今天房价多少？OK,I’lltakeitfortwonights.