微软项目管理

1、MicrosoftSolutionFramework(Overview)微软（中国）开发合作部软件开发首席专家李东方AgendaOverviewTeamModelRiskManagementProcessVisionapprovedmilestoneProjectplanapprovedmilestoneScopecompletemilestoneReleasemilestoneProjectFailureRatesApplicationDevelopmentProjectsChallengedSucceededFailed28%46%26%“Whenprojectsfail,it’srarelytechnical.”JimJohnson,TheStandishGroupRootCausesofFailureSeparationofgoalandfunctionSeparationofbusinessandtechnologyLackofcommonlanguageandprocessFailuretocommunicateandactasateamProc。

2、essesthatareinflexibletochangeAgendaOverviewTeamModelRiskManagementProcessVisionapprovedmilestoneProjectplanapprovedmilestoneScopecompletemilestoneReleasemilestoneLesson2:TeamModelforApplicationDevelopmentAhigh-leveloverviewoftheteammodelrolesandresponsibilitiesinanapplicationdevelopmentprojectTeamGoalsforSuccessSatisfiedcustomersDeliverywithinprojectconstraintsDeliverytospecificationsthatarebasedonuserrequirementsReleaseafteraddressingallknownissuesEnhanceduserperformanceSmoothdep。

3、loymentandongoingmanagementTeamofPeersIsateamwhosemembersrelateasequalsHasspecificrolesandresponsibilitiesforeachmemberEmpowersindividualsintheirrolesHoldsmembersaccountableforthesuccessoftheirrolesDrivesconsensus-baseddecision-makingGivesallteammembersastakeinthesuccessoftheprojectProgramManagementDevelopmentTestingLogisticsManagementUserEducationProductManagementTeamModelforApplicationDevelopmentCommunicationProductManagementRoleActsascustomeradvocatetotheteamActsasteamadvocatetothecus。

4、tomerDrivessharedprojectvisionManagescustomerexpectationsDevelops,maintains,andexecutesthebusinesscaseDrivesfeatureidentificationandprioritizationDevelops,maintains,andexecutesthecommunicationsplanProductManagementProgramManagementRoleDrivestheoverallprocessManagesresourceallocationManagestheprojectscheduleandreportsprojectstatusManagestheproductscopeandspecificationFacilitatesteamcommunicationandnegotiationDrivesoverallcriticaltrade-offdecisionsProgramManagementDevelopmentRoleBuilds。

5、andtestsfeaturestomeetthespecificationandcustomerexpectationsParticipatesindesignEstimatestimeandefforttocompleteeachfeatureServestheteamasatechnologyconsultantDevelopmentTestingTestingRoleDevelopstestingstrategy,plans,andscriptsManagesthebuildprocessConductsteststoaccuratelydeterminethestatusofproductdevelopmentParticipatesinsettingthequalitybarUserEducationRoleActsasteamadvocatetotheenduserActsasend-useradvocatetotheteamParticipatesindefininguserrequirementsParticipatesindesigningfe。

6、aturesDesignsanddevelopsusersupportsystemsDrivestheusabilityprocessUserEducationLogisticsManagementLogisticsManagementRoleActsasteamadvocatetooperationsActsasoperationsadvocatetotheteamPlansandmanagesproductdeploymentParticipatesindesign,focusingonmanageability,supportability,anddeployabilitySupportstheproductduringbetatestingTrainsoperationsandhelpdeskpersonnelforproductreleaseTeamandGoalAlignmentTeamroleProductmanagementProgrammanagementDevelopmentTestingUsereducationLogisticsmanagemen。

7、tGoalSatisfiedcustomersDeliverywithinprojectconstraintsDeliverytoproductspecificationsReleaseafteraddressingallknownissuesEnhanceduserperformanceSmoothproductdeploymentNotaTraditionalOrganizationalChartTestingDeveloperProjectManagerLogisticsDeveloperAnalystUserEducationCoordinationwithExternalTeamsTechnologyFocusBusinessFocusEndUsersBusinessArchitectsandPlannersCustomerTechnologyArchitectsandSteeringCommitteesOperationsandSupportGroupsEndUsersProjectTeamUserEducationDevelopmentTestingLogisticsMa。

8、nagementProductManagementProgramManagementLesson3:UnderlyingTeamModelPrinciplesSomeoftheprinciplesandpracticesthatmaketheteammodelsuccessfulPrinciplesofaSuccessfulTeamSharedprojectvisionProductmindsetZero-defectmindsetCustomer-focusedmindsetWillingnesstolearnWhatitmeansClearlyunderstandingprojectgoalsandobjectivesUnderstandingandbuyingintoavisionthatisheldbyallteammembersandthecustomerWhyitisimportantProvidestheteamauniformsenseofpurposeResolvesconflictingandcontradictoryvisionsClari。

9、fiesprojectgoalsandobjectivesEnsuresthatteammembersareworkingtowardthesamegoalSharedProjectVisionProductMindsetWhatitmeansTreatingallworkaspartofaprojectTreatingthefinaldeliverableoftheprojectasaproductWhyitisimportantFocusestheteamonexecutionratherthanprocessEnablestheteamtouseproductdevelopmenttechniquesIncreasesteamidentityandaccountabilityZero-DefectMindsetWhatitmeansCommittingtoqualityPerformingworkatthehighestpossiblelevelofqualityFocusingonachievingthequalitybarsetbytheteamWh。

10、yitisimportantIncreasesproductstabilityIncreasesschedulepredictabilityImprovesaccountabilityCustomer-FocusedMindsetWhatitmeansCommittingtounderstandingandsolvingthebusinessproblemFocusingonthealignmentofbusinessandtechnologyInvolvingthecustomerthroughouttheprocessWhyitisimportantIncreasesfocusoncustomerneeds,whichimprovesabilitytosolvethebusinessproblemFocusesinnovationonsolvingthebusinessproblemWillingnesstoLearnWhatitmeansCommittingtoimprovementthroughgatheringandsharingknowledgeIn。