速卖通处理物流纠纷

Whereismyorder???Ihaven'treceivedmyorder!!!邮政包裹一般常见状态中，我们常常看到以下几种：包裹查无信息NotFound(当包裹还未上网，官网未更新)包裹正在运输中Transit(当包裹还在运输中时)包裹到达待取PickUp(当包裹显示已经到达目的地国家)包裹投递成功Delivered(当包裹显示投妥，而收件人声称未收到时)包裹运输过久Expired(大部分为时效延误/目的地国家不能查到投妥/官网不更新状态等)包裹可能异常Alert(大部分为退件/海关单号/损坏/丢失等问题)当您查过单号以后，根据以上六种包裹状态，编辑您给买家的邮件（有关退件啊，延误啊，丢包等问题，请卖家朋友自行编辑，因为涉及到您的售后服务及解决方案）：Notfound:Dearvaluedcustomer:Hello!IappreciatethetimeyouhavetakentocontactusaboutyourorderwithtrackingnumberRC867773406HK（示例单号）andIamhappytoassisttoday.Aspertrackingresultpoweredby17track.net,I'mverysorrytoinformyouthatyouritemisstilllackoftrackinginformationrightnow.IfyougotatrackingresultasNotfoundit'stellingyouthatyourtrackinginformationisunavailable,itdoesn'tmeanthatwehaven'tbeenmailedyouritem.(Note:Theremaybeadelaybetweenscanningeventsandtheavailabilityoftrackinginformationrelatedtothosescanningevents.Thetrackinginformationmaynotappearonlineimmediately.Normallyittakesafewdaysaftertheitem(s)havebeensentfortrackingdetailstobeavailablefromtheshippingcarrier.)Therefore,pleaseholdonforafewmoredaysandtrytocheckyourordersometimelater?Thanksforyourbusinessagain!Haveaniceday!Bestregards,store888Transit:Dearvaluedcustomer:Hello!IappreciatethetimeyouhavetakentocontactusaboutyourorderwithtrackingnumberRC867773406HK（示例单号）andIamhappytoassisttoday.Hereisalinkforyoutorefyourpackagestatusintransportation：=RC867773406HK(示例链接)Aspercurrenttrackingresult,yourshipmenthasbeenshippedanddispatchedbytheshippingcarrierof(HKPost)RegisteredAirmailondate2014-09-21Itisstillduringnormalshippingperiodandithasn'tarrivedinyourdestinationcountryas(countryname)yet.Iwouldbeverythankfulifyoucouldbemorepatiencewiththisoverseasshipment.Fromourexperience,forthiskindofmailtype,theshippingtimeishighlydependonthepostalcarrierandlocalcustoms/taxes,etc.Itusuallytakesafewweeksfromourorigincountrytooverseasdestinationcountriesafterdispatching.Therefore,pleaseholdonforafewmoredaysandIwouldverygratefulifyoucanwaitforyourorderpatiently.Thanksforyourbusinessagain!Haveaniceday!Bestregards,store888Pickup:到达待取或者到达目的地国家都行!到达待取可能是第一次投递失败或者是到达投递点!注意修改!Dearvaluedcustomer:Hello!IappreciatethetimeyouhavetakentocontactusaboutyourorderwithtrackingnumberRC867773406HK（示例单号）andIamhappytoassisttoday.Hereisalinkforyoutorefyourpackagestatusintransportation：=RC867773406HK(示例链接)I'mgladtoinformyou,aspercurrenttrackingresult,yourpackageisreadytopickup/hasbeenarrivedinyourcountry.Pleasecontacttheshippingcarrieras[USPS]togetinstructionofwheretopickupyourorder/schedulearedeliveryprocess.PleasecontactwiththembythebelowinformationandIhopeyouwillreceiveyourpackageinshortly.Carriername:USPS（示例邮政运营商）Helpline:1-800-222-1811（示例邮政运营商帮助热线）Generally,Thecarrierhascollectiondeadline,So,Iwouldliketoadviseyoucontactthecarrieratoncesoyourorderwon'tbereturnbacktous.ItrulywishyouwillbesatisfiedwithyourpurchaseandI'mlookingforwardyouwillconfirmyourorderassoonasyourgottheitem.Ofcourse,ifyouliketheitem,pleaseleaveusapositivefeedback.Thanksforyourbusinessagain!Haveaniceday!Bestregards,store888Delivered:查询结果签收，而收件人声称未收到件的情况非常多哦，注意一下。Dearvaluedcustomer:Hello!IappreciatethetimeyouhavetakentocontactusaboutyourorderwithtrackingnumberRJ014099257CN（示例单号）andIamhappytoassisttoday.Hereisthedetailedtrackinginformationforyourorder:Number:RJ014099257CNStatus:Delivered(30Days)Destination:UnitedStates2014-09-2916:01PHOENIX,AZ85031,Delivered,Youritemwasdeliveredat4:01pmonSeptember29,2014inPHOENIX,AZ85031.2014-09-1914:51PHOENIX,AZ85031,NoticeLeft(NoAuthorizedRecipientAvailable)2014-09-1907:42PHOENIX,AZ85031,OutforDelivery2014-09-1907:32PHOENIX,AZ85031,SortingComplete2014-09-1904:23PHOENIX,AZ85043,DepartedUSPSFacility2014-09-1904:21PHOENIX,AZ85031,ArrivedatUnit2014-09-1821:42PHOENIX,AZ85043,ArrivedatUSPSFacility2014-09-1802:26KEARNY,NJ07032,DepartedUSPSFacility2014-09-1717:24KEARNY,NJ07032,ArrivedatUSPSFacility2014-09-1717:24OriginPostisPreparingShipment========================Poweredby17track.netAspercurrenttrackingresult,Ifoundthetrackingresultindicatethatyourpackagehasbeendeliveredsuccessfully.Ifyouhaven'treceivedyourpackage,I'dadviseyoucontactwiththeshippingcarrierdirectlytoverifymoredeliveredinformationsuchasDeliveredaddressandsignaturename.Duetoprivacypolicy,thecarriermaynotdisplaytheaddressee'snameonline,thoughtheywouldkeepthemattheirinteriorsystem.AndI'm100%positivethatIhaveshippedyourordertoyourdesignatedshippingaddressasthefollowing:在此处可以确认一下收件人的地址及邮编等资料;Beforeyoucontactwiththeshippingcarrier,MayIadviseyoucheckwithyourfamilies,roommates,andneighbors,etc.Seeifanyonehassignedthisitemforyou.Carriername:USPS（示例邮政运营商）Helpline:1-800-222-1811（示例邮政运营商帮助热线）Iwillbeheretoassistyoufindyourorder,keepmeposted.Thanksforyourbusinessagain!Haveaniceday!Bestregards,store888Alert:退件原因很多，到达目的国家后没有投妥成功的，引起的原因多为关税/或者投递不成功保留过期等；还有一部分原因，可能是由海关问题引起的，没有从中国成功封发出口或者没有办法进入目的地国家。要如何解决要卖家自行编辑邮件~Dearvaluedcustomer:Hello!IappreciatethetimeyouhavetakentocontactusaboutyourorderwithtrackingnumberRC86777340