利用整合资讯架构分析制造面之知识管理系统

295Commerce&ManagementQuarterly,Vol.6,No.2,pp.295~312(2005)THEANALYSISOFMANUFACTURINGKNOWLEDGEMANAGEMENTSYSTEMSUNDERTHESTRUCTUREOFINTEGRATEDINFORMATIONHongFengLaiDepartmentofBusinessAdministrationNationalUnitedUniversityARISArchitectureofIntegratedInformationSystemsABSTRACTThispaperaimsatconstructingknowledgemanagementsystemsbytheperspectiveofinformationtechnology.ARIS(ArchitectureofIntegratedInformationSystems)ischosenasatooltoaidsystemdesignerstoclassify,organize,andstoreknowledgebyknowledgestructurediagramsandknowledgemaps.Intheeraofknowledgeeconomic,knowledgebecomesthemostimportantkeyfactoroforganizationalcompetitiveness.Theseissuesaboutknowledgecreation,organization,formalization,distribution,applicationand296evolvementarehighlyaddressedbyscholars.Theeffectiveknowledgemanagementsystemmustbebuiltonthebasisofsixproceduresincluding:createknowledgefromindividual,clarifyknowledge,classifyknowledge,communicate,comprehend,andcreateknowledgefromgroup.Inthisstudy,theauthorsproposeaframeworkfordevelopingaknowledgemanagementsystembytheexampleofdiscretemanufacturingsystems.Finally,theauthorsdrawonsomepropositionsandresearchissuesforthefuturestudy.KeyWords:Knowledgemanagementsystem,ARIS,Knowledgestructurediagram,KnowledgemapThurow,1999Broadbent,1998repositoryDavenport,DeLong,&Beers,1998Chait,2000tacitWiig,1997knowledgeprocessesstorage/retrievaltransferAlavi&Leidner,2001Davenport1997297domainconceptsrulesprocessdescriptionscapabilitiesBerztiss,2001knowledgeengineeringknowledgeacquisitionPreeceetal.,2001Nissen1999knowledgebaseKBknowledgemanagementKMreal-timeG2KBKMG2KBKMWu2001multi-agentFernández-BreisandMartínez-Béjar2000ontologyalgorithmsdistributionPreeceetal.,2001;Papavassiliou,Ntioudis,Mentzas,&Abecker,2002Wiig,1997Broadbent,1998Clarke,1998;Kamara,Anumba,&Carrillo,2002Davenport,1997ARISArchitectureofIntegratedInformationSystems298/ARISAugust-WilhemScheervanderAalst,1999ARISARISARISvanderAalst,1999;Ou-Yang&Chang,2000ARISARISknowledgefloweEPCknowledgestructurediagramknowledgemap129911.2.3.4.5.eEPC6.Kim,Yu,&Lee,2003ARISNissen,Kamel,&Sengupta,2000300isdisciplinarysuperiortoXXXXXXXXXXXXXXXXXXXXXXoccupiesisOrganizationManagerfor2ARISARIS2ARISARISARISIDEF0activityflowdiagramARISDesignSpecificationARISsubsumesknowledgecategory301documentedknowledge4manual4ARIStraceabilityRamesh,200255XXXXARIShowwhateEPC6IDS,20007updatingfrequency302daily,weekly,monthly,yearly,seldom,neversignificance0-2021-4041-6061-8081-100degreeofcoverage0100knowledgeadvantage0100knowledgeusagedesireddegreeofcoveragefuturesignificancesharplyrising,rising,stable,falling,sharplyfallingstructuralchangespeedARISCNCNissenetal.,2000ARIS2303/isprocess-orientedsuperiorNC3CNC3(1)(2)(3)(4)(5)(6)(7)(8)(9)(10)NC(11)(1)(2)(3)(4)(5)(6)(7)(8)(9)(10)(11)304(12)(13)(14)(15)()AllowanceTolerance(1)(2)(3)(4)(5)(6)()()(1)(2)(3)(1)(2)(3)4305subsumessubsumesisdocumentedinsubsumes45processmodelKMNissen,Kamel,&Sengupta,20006306hasknowledgeofhasknowledgeofXXXXrequiresrequires5hasstateexecutesisrequiredforcreatescreates63077KMKMissueKMKamaraetal.,20027()308111()309Nonaka1991epistemologyPapavassiliouetal.2002Zhuge2002Mineau,Missaoui,&Godinx,2000O'Leary,1998knowledgemanagementframeworkBrooking,1997learningorganizationGarvin,1998sociotechnicalSchwabe,1999OrganizationalMemoryOMOMAbecker,Bernardi,Hinkelmann,Kuhn,&Sintek,1998ARIS/3101.Abecker,A.,Bernardi,A.,Hinkelmann,K.,Kuhn,O.,&Sintek,M.(1998).Towardatechnologyfororganizationalmemories.IEEEIntelligentSystems,13(3),40-48.2.Alavi,M.,&Leidner,D.E.(2001).Review:knowledgemanagementandknowledgemanagementsystems:conceptualfoundationsandresearchissues.MISQuarterly,25(1),107-136.3.Berztiss,A.T.(2001).Dimensionsoftheknowledgemanagementprocess.Proc.12thInternationalWorkshoponDatabaseandExpertSystemsApplications,437-441.4.Broadbent,M.(1998,May).Thephenomenonofknowledgemanagement:whatdoesitmeantotheinformationprofession?InformationOutlook,23-36.5.Brooking,A.(1997).TheManagementofIntellectualCapital.LongRangePlanning,30(3),364-365.6.Chait,L.P.(2000).Creatingasuccessfulknowledgemanagementsystem.IEEEEngineeringManagementReview,28(2),92-95.7.Clarke,P.(1998).Implementingaknowledgestrategyforyourfirm.ResearchTechnologyManagement,41(2),28-31.8.Davenport,T.H.(1997).TenPrinciplesofKnowledgeManagementandFourCaseStudies.KnowledgeandProcessManagement,4(3),187-208.9.Davenport,T.H.,DeLong,D.W.,&Beers,M.C.(1998).Successfulknowledgemanagementprojcets.SloanManagementRe-view,43-57.10.Fernández-Breis,J.T.,&Martínez-Béjar,R.(2000).Acooperativetoolforfacilitatingknowledgemanagement.SystemswithApplications,18,315-330.11.Garvin,D.A.(1998).Buildingalearningorganization.InHarvardbusinessreviewonknowledgemanagement.Boston:HarvardBusinessSchoolPress.12.IDSScheer.(2000).MethodsForKnowledgeManagement,ARISVersion5.0.0.1Release7,7.1-7.9.13.Kamara,J.M.,Anumba,C.J.,&Carrillo,P.M.A.(2002).Cleverapproachtoselectingaknowledgemanagementstrategy.InternationalJournalofProjectManagement,20(3),205-211.14.Kim,Y.G.,Yu,S.H.&Lee,J.H.(2003).Knowledgestrategyplanning:methodologyandcase.Exper