项目管理成熟度模型在空调行业的应用研究

上海交通大学硕士学位论文项目管理成熟度模型在空调行业的应用研究姓名：秦黄辉申请学位级别：硕士专业：项目管理指导教师：范秀敏;何其昌20091101K-PM3IDEALAbstractTHEAPPLICATONRESEARCHOFPROJECTMANAGEMENTMATURITYMODELINTHEAIR-CONDITIONINGINDUSTRYABSTRACTAir-conditioningindustrybelongstothemachineryindustry.ItsoperationandnewproductionR&Dmanagementareunderasimpleandtraditionalmanagementmodel.ThereneedaProjectManagementMaturityModelwhichissuitableforChina'snationalconditionsandacceptableforourdomesticenterprisesintheair-conditioningindustry.Ithasbecomeanurgentissuetobesolvedbecausemoreandmorepeoplehaverealizedtheimportanceofprojectmanagement.AccordingtoChina'snationalconditionsandthefeaturesofair-conditioningfield,webuildtheprojectmanagementmaturitymodelthatisK-PM3model,whichisbasedonDoctorKerzner’sprojectmanagementmaturitymodel(K-K-PM3)andPMI’sO-PM3model.ThismodelismadeupofbusinessorganizationprojectmanagementmaturitymodelK-PM3/OandprojectorganizationprojectmanagementmaturitymodelK-PM3/P,inwhichtheenterprisecultureistheboundaryofthem.K-PM3/Omodelrepresentsfiveaspectsinbusinessmanagement:member,organization,control,methodandenvironmentK-PM3/Pmodelconsistsofninekeyprocessfieldsofprojectorganizationprojectmanagementability.Fivebasiclevelsofprojectmanagementreflecttherelationshipbetweendifferentelementsinmodernprojectmanagementandeverylevelimprovementwaysintheprocessofmanagement.Accordingtothedivisionprinciplesofmaturitymodel,combinedwiththefivelevelsimprovementofmaturitymodel,weapplythematuritylevelimprovementtool,theIDEALmodel,whichgivesthemethodsandreportsintheorganizationevaluationprocess,andimprovestheprojectmanagementefficiency.Thefinalpartistheapplicationofprojectmanagementmaturitymodelintheair-conditioningprojects,whichevaluatesthenineaspectsoftheintegration,scope,time,cost,quality,humanresources,communication,riskandprocurementandgetthecorrespondingrangeofscoresdefined.Basedontheresults,wecandeterminethemajorweaknessesinthemanagement;analyzethecausesoftheweaknessandgettheimprovementways.Keywords:Air-conditioningindustry;Projectmanagementmaturitymodel;K-PM3model;Enterpriseculture;IDEALmodel11.1[1]ProjectManagementMaturityProjectManagementMaturityModelPM3[2][3]1[4]1Fig.1Thecomposingofmaturitymodel2:1)2)3341.21.2.1190210010041.2.230[5].(SEI)CMMPMI(ProjectManagementInstitute)O-PM3(OrganizationProjectManagementMaturityModel)HaroldKerznerK-FMMMFMsolutionFMS-PM3[6]CMM19879.(SEI)Humphrey87aHumphrey87a1991SEICMMCapabilityMaturityModelPaulkWeber91CMM1.0CMM[7]CMMCMM1852300[8]15CMMCMMKerznerK-K-PM3K-K-PM3HaroldKerzner2001StrategicPlanningforProjectManagementUsingaProjectManagementMaturityModel1CMM6[9]K-K-PM352KeyActionsKAKerzner4Kerzner80PMP20422416Kerzner1.2.3.4.5.2K-K-PM3Fig.2K-K-PM3model7PMSolutions2002PMSolutionsJ.KentCrawford-ProjectManagementMaturityModelProvidingaProvenPathtoProjectManagementExcellencePMSolutions[10]5PMBOKPMICMMPMBOK[11]3PMS1O-PM31998PMI700OrganizationalProjectManagementMaturityModelO-PM3535800O-PM3200310O-PM3SEI5PMI3PMSolutionsFig.3PM3inthePMSolutionsenterprise8CD-ROMPMI5862003PMIO-PM32007586557295O-PM32008PMIO-PM3O-PM3O-PM3[12]O-PM3O-PM3StandardizeMeasureControlContinuouslyImprove5InitiatingPlanningExecutingControllingClosingProjectManagementProgramManagementPortfolioManagementO-PM3PMBOKProgramPortfolio49—O-PM34StandardMeasureControlImprove54OPM3Fig.4OPM3Modelofbasicelements5OPM3Fig.5OPM3modelmaturitygrade10-PMBOKPMBOKInitiatingProcessesPlanningProcessesExecutingProcessesControllingProcessesO-PM3BestPracticesCapabilitiesOutcomesKPIO-PM3209011[13]CMMCMMCMM11[14]1.31.3.161.3.21K-PM321261.46Fig.6Paperframe132.1100100122103200942.22.2.1K-K-PM3PMIOPM3K-PM3KONGTIAOPROJECTMANAGEMENTMATURITYMODEL142.2.1.1K-K-PM3K-K-PM31K-K-PM3K-K-PM32K-K-PM3K-K-PM3CMMIT3K-K-PM32.2.1.2O-PM3O_PM3O-PM3BestPracticesCapabilitiesOutcomesKPIO-PM3O-PM3KPI151557201920002000KPI7158OPM3Fig.8OPM3bestpracticecategories7OPM3Fig.7OPM3constituentelementsandlogic……161BestPracticesO-PM3557SCMISMCI46889[16]8SMCISMCISMCI39O-PM3SMCI468OESMCIOE892CapabilitiesO-PM3SMCI3Pathways4OutcomesO-PM321845KPIKeyPerformanceIndicators17KPIO-PM3151151KPI1800586151O-PM3[17]15171490151814601550160020908[18]2557181000101010002101023321910101010.0101000.0101010.0201010.251010.0301000.0101010.0201000.010100010101010.02010104O-PM320191010320”,5O-PM321841000.0101010.010.101010.0106KPIKPIKPIO-PM3151557SMCIO-PM3SMCI=/O-PM3O-PM32.3K-PM32.3.1K-PM3921,K-PM3/O)(K-PM3/P)[19]9,K-PM3/O,,K-PM3/OK-PM3/P995999K-PM3Fig.9ProjectManagementMaturityModelintheAir-conditioningIndustries(K-PM3)22,K-PM3,K-PM3/OK-PM3/P10,12.3.2232.4K-K-PM3PMIO-PM3K-PM3K-PM3,K-PM3/O)(K-PM3/P)24K-PM3/O)(K-PM3/P)3.110PM33451PM310PM3Fig.10PM3maturityclassificationprinciplediagram25[20]2PM3326[21]42753283543213.211,PM312293.3IDEALIDEALIDEALSEIIDEALInitiating()Diagnosing()Establishing()Acting()Learning12IDEALFig.12IDEALmodelintheprojectmanagementimprovement11Fig.11Maturitymodelgradeandimprovement3012IDEALPM3[21]3.43.4.1K-PM3K-PM312331IPMPK-PM33.4.23.4.2.1K-PM31K-PM3K-PM384101234K-PM3325KPA3.5IDEALK-PM333K-PM3K-PM34.152200864.212K-PM334234.31313Fig.1