ETSI EG 202 009-2 V1.2.1 (2007-01) User Group;Qual

ETSIEG202009-2V1.2.1(2007-01)ETSIGuideUserGroup;Qualityoftelecomservices;Part2:UserrelatedparametersonaservicespecificbasisETSIETSIEG202009-2V1.2.1(2007-01)2ReferenceREG/USER-00015-2KeywordsQoS,SLA,quality,service,userETSI650RoutedesLuciolesF-06921SophiaAntipolisCedex-FRANCETel.:[phone]Fax:[phone]SiretN°34862356200017-NAF742CAssociationàbutnonlucratifenregistréeàlaSous-PréfecturedeGrasse(06)N°7803/88ImportantnoticeIndividualcopiesofthepresentdocumentcanbedownloadedfrom:(PDF).Incaseofdispute,thereferenceshallbetheprintingonETSIprintersofthePDFversionkeptonaspecificnetworkdrivewithinETSISecretariat.Usersofthepresentdocumentshouldbeawarethatthedocumentmaybesubjecttorevisionorchangeofstatus.InformationonthecurrentstatusofthisandotherETSIdocumentsisavailableat:©EuropeanTelecommunicationsStandardsInstitute2007.Allrightsreserved.DECTTM,PLUGTESTSTMandUMTSTMareTradeMarksofETSIregisteredforthebenefitofitsMembers.TIPHONTMandtheTIPHONlogoareTradeMarkscurrentlybeingregisteredbyETSIforthebenefitofitsMembers.3GPPTMisaTradeMarkofETSIregisteredforthebenefitofitsMembersandofthe3GPPOrganizationalPartners.ETSIETSIEG202009-2V1.2.1(2007-01)3ContentsIntellectualPropertyRights................................................................................................................................4Foreword.............................................................................................................................................................4Introduction........................................................................................................................................................41Scope........................................................................................................................................................52References................................................................................................................................................63Definitionsandabbreviations...................................................................................................................73.1Definitions..........................................................................................................................................................73.2Abbreviations...................................................................................................................................................114QoSmethodologyimplementation.........................................................................................................124.1Generalprinciplesfortheindicatorandparameterdefinition..........................................................................124.2Servicespecifications.......................................................................................................................................134.3ParticularQoSaspects......................................................................................................................................134.3.1Chargingandbilling...................................................................................................................................134.3.2Security.......................................................................................................................................................145QoSparametersforthetechnicalqualityfortheserviceutilization......................................................145.1Audiobroadcast................................................................................................................................................155.2Directoryenquiryservices................................................................................................................................165.3E-mail...............................................................................................................................................................175.4Fax....................................................................................................................................................................195.5Internetaccess..................................................................................................................................................205.6MultimediaMessageService(MMS)...............................................................................................................235.7Operatorservices.............