2019-2020学年高中英语 Unit 3 Under the sea 5 Section Ⅴ W

Unit3UndertheseaSectionⅤWriting投诉信文体感知投诉信是对产品或服务表示不满的信件。责备、抱怨和要求赔偿类的写作形式都为投诉信。此类的写作内容要明确、具体，事实要条理清楚，但是要避免使用过激或使对方难堪的措辞。写作要开门见山地列出对什么不满、为什么不满，最后提出解决的办法。增分佳句1．Iamwritingtoyoutocomplainaboutthewashingmachineboughtfromyourstore.我写信给你抱怨从你店里买的洗衣机。2．Iwouldappreciateitifyoucandealwiththismatterintime.如果你能及时处理这个事情，我将会很感激。3．Ifyoucan’timprovethepresentsituation,Iwilltakelegalaction.如果你不能改善现在的情况，我将采取法律行动。4．ItwasnotuntilyesterdaythatIreceivedthem.直到昨天我才收到它们。写作模板Iamwritingtoyoutocomplainabout________.Iwouldappreciateitifyoucandealwiththismatterintime.Thefocusofthecomplaintisthat________.Firstly,itwasnot________until________.Secondly,________wasso________that________.Thirdly,________.(表达清楚投诉的内容)I’dliketobeinformedof________.Ifyoucan’timprovethepresentsituation,Iwilltakelegalaction.Thankyouforyourtimeandkindconsideration.Sincerelyyours，写信人姓名写作要求假定你是李华，两周前你从网上订购了一套英语书虫系列读物(BookwormSeries),昨天才到货，且包装破损，数量不足。请就此给网店客服写一封电子邮件投诉。要点如下：1．介绍购物情况；2．反映存在的问题；3．提出解决方案。注意：1．词数100左右；2．可适当增加细节，以使行文连贯。审题谋篇词汇推敲1．订购_____________________2．一套_____________________3．令人失望的是_____________________4．打包_____________________5．使事情更糟糕的是_____________________orderasetoftoone’sdisappointmentpackuptomakemattersworse6．有权利做某事_____________________7．处理_____________________8．或者……或者……_____________________9．被告知_____________________havetherighttodo...dealwitheither...or...beinformedof遣词造句1．完成句子①两周前我在你的网店订购了一套书虫系列。I_____________________BookwormSeriesonyourwebsitetwoweeksago.②直到昨天我才收到这套书。Ididn’treceivethem_____________________．③令我失望的是，书被包装得很糟糕，所以一本书的书皮被扯坏了。Tomydisappointment,thebookswere____________________,andthecoverofonebookwastorn.orderedasetofuntilyesterdaypoorlypackedup④我发现一本书不见了，所以这套书不完整了。Itisnotacompleteset,asI________onebook________．⑤你们要么给我归还钱要么再给我寄送一套新书。You________returnmymoney________deliveranewsetofbookstome.⑥我有权利要求你们处理这个问题。Ihavetherighttoaskyouto______________thisproblem.⑦我想要被告知我的投诉信的处理过程。Iwouldliketo___________________theprocessofdealingwithmycomplaint.foundmissingeitherordealwithbeinformedof2．句式升级⑧用but连接句①和句②。____________________________________________________________________________________________________________⑨用so...that...结构改写句③。_______________________________________________________________________________________________IorderedasetofBookwormSeriesonyourwebsitetwoweeksago,butIdidn’treceivethemuntilyesterday.Tomydisappointment,thebooksweresopoorlypackedupthatthecoverofonebookwastorn.⑩用Ihopethat引导句⑤。______________________________________________________________________________Ihopethatyoueitherreturnmymoneyordeliveranewsetofbookstome.妙笔成篇________________________________________________________________________________________________________________________________________________________________________________________________________________________Onepossibleversion：Towhomitmayconcern，I’moneofyourcustomers.IorderedasetofBookwormSeriesonyourwebsitetwoweeksago,butIdidn’treceivethemuntilyesterday.Andmuchtomydisappointment,thebooksweresopoorlypackedupthatthecoverofonebookwastorn.Tomakemattersworse,itisnotacompleteset,asIfoundonebookmissing.I’mangrytohavereceivedsuchpoorservice,andIbelieveIhavetherighttoaskyoutodealwiththisproblem.Ihopethatyoueitherreturnmymoneyordeliveranewsetofbookstome.Besides,I’dliketobeinformedoftheprocessofdealingwithmycomplaint.Lookingforwardtoyourreply!Yours，LiHua假定你是李华。最近你和父母去国外旅游，提前预订好了酒店。入住后你发现酒店的房间又脏又乱，配套设施也与网上的陈述不符。除此之外，经理不解决问题，服务态度还很差。请你根据以上要点提示向当地消费者协会写信投诉。注意：1．词数100左右；2．可适当增加细节，以使行文连贯。______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Onepossibleversion：DearSir/Madam，I’mquitesorrytotroubleyoubutI’mafraidthatIhavetomakeacomplaint.RecentlymyparentsandItraveledtoyourcountryandbookedaroomaheadoftime.However,muchtoourdisappointment,wefoundtheroominamesswhenwearrivedatthehotel.Besides,thefacilitiesofthehoteldidn’tworklikewhattheyaredescribedontheInternet.What’sworse,insteadofhelpingsolvetheproblems,themanagerofthehotelrefusedtogetthissituationimprovedandtreatedusinarudemanner.Iwasreallyupsettofindthatsuchabadthingshouldhavehappenedinsuchabeautifulcountry.Yourimmediateattentionandearlyreplywillbeappreciated.Yourssincerely，LiHua本部分内容讲解结束按ESC键退出全屏播放