上海市警察职业压力研究

上海交通大学硕士学位论文上海市警察职业压力研究姓名：郑曦申请学位级别：硕士专业：公共管理指导教师：郭俊华20080605MPAI,MPAIISPSS,MPAIIITHESTUDYONTHESHANGHAIPOLICE’SOCCUPATIONALSTRESSABSTRACTInthecircumstanceofmarketeconomyandunderthebackgroundofinformationizationandglobalization,governmentsfaceincreasinglydevelopmentalpressure.Atthesametime,theoccupationalstressoforganizationalmembersincreasessharply.Occupationalstressinfluencesone’sphysiologicalandmentalhealth,andhasgreateffectonworkefficiency.Soknowingthestatusofoccupationalstressoforganizationalmembers,andeffectivemanagementofpressurehasbeenanimportantprobleminHumanResourceManagement.Thejobofpoliceisfullwithhighexcitationandhighrisk.Aninvestigationonoccupationalstressshowsthatthelevelofthepolice’soccupationalstressishighestinallexcitiveoccupation.Theimproprietyofoccupationalstresshasnegativeeffectonpolice’shealthandjobsatisfaction.Thefallofjobsatisfactionaffectspolice’sworkenthusiasmandlifeattitude,evenhasbadinfluencetosociety.Basedontheliteraturereviews,thispaperworksoutaquestionnaire,whichconcernsoccupationalstressofpolice.Throughinvestigation,thestudygetsMPAIVpresentsituationofShanghaiPoliceoccupationalstress,jobsatisfactionandthecorrelationbetweenthem.Theauthorputsforwardcorrespondingsuggestionsandconsultswhichisexpectedtohelpdepreciatethepolice’soccupationalstressandmanagement.Thispaperconsistsofsixparts.Thefirstchapterintroducesthechallengeofpoliceorganizationsinthecontemporaryera,thendescribescurrentresearchesofpolice’soccupationalstress,summarizesthesignificanceofthispaper,researchapproachesandresearchtargets.Thesecondchaptersummarizescurrentresearchesofoccupationalstress,herebyputforwardtheresearchmodelandhypothesis.ThethirdchapterintroducesthequestionnaireswhichconcernsoccupationalstressandjobsatisfactionofShanghaiPolice.TheforthchapteranalyzesthedatawhichcollectedbyquestionnaireswithSPSSusingdescriptivestatistics,comparingmeans,correlationanalysis,thendiscussestheresultsofthestudy.ThefifthchaptergivessomemanagementadvicesonhowtodepreciateoccupationalstressofShanghaiPolice.Firstly,weshouldtakeaseriesofmeasurestolightenpolice’sworkstress.Secondly,thegovernmentshouldconsummatethesocialconditionofexecutingthelawandtherule.Thirdly,weshouldimplementPoliceCareerManagement.Fourthly,thepoliceorganizationshouldimprovetheabilityofmanagement.Also,thedepartmentshouldperfectthemanagementMPAVmethodwhichisbasedontheconditionofdifferentkindofpolice,differenteducationbackgroundanddifferentgender.Thesixthchapterdrawstheconclusionofthispaperandgivestheoutlookofthisresearch.KEYWORDSShanghai,Police,occupationalstress,jobsatisfaction200865200865200865MPA1;2004::6-15():(2001)16PF36.73[1](2001)PHI[2](2002)10.56%2.11%[1].16PF[J].2001,9(6)479-480.[2].[J].2001(11):20-21.MPA2,,11:20081112002200727171.242.913.24[1]3[1].[N].2008-1-11(1).MPA3[1]2382[1].[J].2004,(43)35-36.MPA4345MPA5Hart(1999),,,1002050199019708[1](Burnout)(Turnover),,[1].[J].200326(3)494-497.MPA6(Task-relatedstressors);(Organizational.stressors)MPA7[1]2003,[1]200420062006,20072007:2006[1].[J].200621(4)136-140.[1].[D].2003.MPA82007,,,,48,7022[1]20051441986520065,8[2],(Burnout),20032007,,SCL-90,SCL-90,SCL-90,SCL-90,,,,,[1].[N].2006-6-11.[2].[J].2007(4)40-44.MPA9,O'Brien&Reznik(1988)Westerink(1990)200320042007,36-45[1]200320042007,,[1].[J].200721(9)618-621.MPA10SPSS1MPA1123SPSSMPA122002[1][1].[J].2002(5)121-124.MPA13,ISR,,,,,[1],,,,(Person-environmentFitTheory)French,CaplanVanHarrison(1982)[1].[J].,2002,10(4):433-438.MPA14French,,,,;ParkesK.R(1990),()CooperMarshall(),,,,Karasek(1979),2080,,(JDCS)(VanDerDoefetal,1999),Karasek,:,,,:JDCSMPA15JDCS,,JDCS,,LazarusLazarus(1966)LazarusFolkman(1984)(TransactionalModel),LazarusLazarus(1995)Lazarus,,,Lazarus::,,Lazarus:,,,,,,,,MPA16,,Kahn,Wolfe,Quinn,SnoekRosenthal(1964):(1);(2);(3);(4);(5)[1]Weiss(1976):(1)(2)(3(4),(5),CooperMarshall(1978),()(),()()()IvancevichMatteson1980,,,:,,ParkerDeCotiis(1983):(1)[1].[J].,20068(1)67-70.MPA17(2)(3)(4)(5)(6)Summers,DeNisi,DeCotiis(1995):(1)(2)(3)(4),,,:,,,,,,,,,::,,,MPA18:CooperOSI(Occupationstressindicate)Cooper1988201.2.3.4.5.(JobPressure)6.(CopingStrategy)McLean's(Mclean'sWorkStressQuestionnaire)McLean'sMcLean(Coping),(JobSatisfactionorJobContext)(Occupationalstressor)1.2.3.Likert's(1,2,3,4,5)MPA19(JobContentQuestionnaire)Karasek70Likert(1,2,3,4)(JobControlQuestionnaire)(NIOSH)Hurrell&McLaney1988123.4.Likert(1,2,3,4,5),,,MPA202121MPA2111.11.21.31.41.51.6:,,2MPA22CooperOSI(OccupationalStressorIndicator)29Likert553124MPA231345781011912131617182141520212228192327624252629MSQ(MinnesotaSatisfactionQuestionnaire),19Likert5531(3456791018)MPA24(1112131415)(28)(1161719)2008120082135135135133298.5316MPA253111385.02015.02521.526356448.136454433.146551712.85664.596.85944.46246.632.22115.811284.253526.36102115.811153425.616201612.021251410.52630107.53132.32821.12821.153.72115.82418.02720.3MPA26SPSS14.0FORWINDOWSOneWayANOVACorrelateCronbach(a)KMO32KMO0.868;Bartlett(Sig0.001)MPA2732KMOandBartlett'sTestKaiser-Meyer-OlkinMeasureofSamplingAdequacy..868Bartlett'sTestofSphericityApprox.Chi-Square1759.76