基于个人行为层面的组织信息系统效能评价体系研究

河南科技大学硕士学位论文基于个人行为层面的组织信息系统效能评价体系研究姓名：白凤申请学位级别：硕士专业：企业管理指导教师：方德英20080501I(InformationSystemsIS)(InformationtechnologyIT)IT/ISISITIS/ITTAMIS(AnalyticHierarchyProcessAHP)ISISISISIIISISISISISIIISubject:AStudyofOrganizationInformatizationEfficiencyEvaluationindexSystembasedonindividualBehaviorSpecialty:managmentName:Feng-BaiSupervisor:Deying-FangABSTRACTInformationSystemsisaman-madesystems,itismadeupofhuman,hardware,softwareandresourceofdata.ThemotivefoundingISistocollect,machining,storage,transferandofferinformationdulyandaccurately.Peoplecanmanage,adjustandcontrolallactiveoftheirorganization.IS’sevolutionhasexperiencedfromstand-alonetonetwork,fromjuniortoadvanced.Informationtechnologyhasbeenintroducedintoallaspectsofsocietyandorganization.Today,IShastransformedfromasimplexsystemstoasocietysystems.Atthesametime,ISchangesenvironments,fashionsofpeople’sjobdeeplyasanewtool.ThemodeofexchangebetweenhumanandIT/ISchangedatonetime.Peoplecanusethesetechnologiesdirectlywithoutthehelpofanalystorprogrammer.Withtheintelligentizedandmany-headedtechnologyappeared,morepeoplecanexchangewithadvancedtechnologydirectly.Therewasnobalkbetweenindividualandsoftware.Underthisinstance,thevalueofinformationtechnologycanbeemergedonlywhentheyunitedwithhumanclosely.SoitappearsveryimportanttoappraiseandanalyseISefficiencyfromindividuallay.ItisvaluabletoresearchofIndividualISAcceptanceandactivityofIT.ItcanalsoreduceriskandresistanceduringISwasputinpractice,helpISsucceedbyoffertheoreticgist.ThispaperanalysedthemodeofISefficiencyfromindividuallay,andinvestigatedhowtheorganizationIS’sefficiencycanexertthroughtheindividualactions,andmakeouttheinternationalmechanismbetweenorganizationandIS.ThiswillbringusanewcognitionaboutISmanagementunderanorganizationalsurroundings.Firstly,preventingframeofreferencewasreviewedanddiscuss.Then,wedevelopanextensionIndividualInnovationDecisionBehaviormodelofIS,builtaISefficiencyvalueindexsystemfromindividuallayandputforwarditsarithmeticAHP.Finally,wedrawaconclusion,thatindividualISbehaveandhiscognizehasaIVinternalcontactbythequalificationofISimportedintoorganization.ThroughadetailedanalyseaboutexternalinfluencingfactorandindividualISbehave,wecangetholdofexternalconditionandcontrolpolicy.WecancontrolandvalueISefficiencymoreexactly.WecanofferanewwayforISimportandmanagement.Bythisway,peoplewilladvancetheirandtheirorganization’sperformanceactually.KEYWORDS:ISefficiency;OrganizationalBehavior;InnovationDecisionProcess;TechnologyAcceptanceModel;ISLifeCycleDisserationType:AppliedInvestigate1111.1(IT)IT(IS)ERP90207030(SCM)(CRM)ISISISISISISMIS()MRP()MRP8010%2IS1.21.2.11.2070NolanIT(ITpenetrationhypothesis)NolanITIT419796S[1-2]Nolan1983RogersRogersNolanITS[3]RogersITKwonZmud1987IT6()5()[4]ITIS132.IS(TheoryofReasonedActionTRA)(MotivationalModelMM)(TheoryofPlannedBehaviorTPB)ISITDavis(1989)(TechnologyAcceptanceModelTAM)ISITTAM[5]ISTAMTAMWindowsERPCRMB2B1.2.2207080B.W.BoehmJ.R.Brown1979(SoftwareQualityMetricSQM)80M.M.ParkerR.J.Benson480()IS2004109[6]15Tyre(1992)()[7]ISIS1.3IT61.41.4.112()()3ISTAMIS45ISISIS6ISISIS(IS)7()1781-11-1Fig.1-1logicalframeworkofthisresearch123IS45IS6IT7881.4.21-21-2Fig.1-2flowchartofthisresearch2922.12050ITIS(ElectronicDataProcessingSystems,EDPS)(ManagementInformationSystem,MIS)(DecisionSupportSystem,DSS)(EnterpriseResourcePlanning,ERP)2.2IT(MeasurementErrors)(TimeLag)(RedistributionIT)(Mismanagement)IT[8]10[9]ITIS[10]2.32112.3.1Tyre(1992)()()[11]2.3.2TornatzkyandFleischer(2-1)2-1T-O-EFig.2-1theoryofT-O-EmodelTOE[12]1.[13]TEO122.[12]3.[14]Rogers2.3.3(Task-TechnologyFit)TTFTAMTTFIS(GoodhueThompson1995)2-22-2TTFFig.2-2Task-TechnologyFitTTF()TFF(GoodhueThompson1995)MIS(Thompson1994Guinan1997)DishawStrong(1999)TTFTAMTTFTTFTTFTAMTAMTTFChen(2002)(fit)(compatibility)213[15]TTF/ISTTF[16]2.4ISISISISISISIS2.4.1FishbeinAjzen1975(TheoryofReasonedActionTRB)TRB(BehaviorIntentionBI)(BehaviorB)(AttitudeTowardstheBehaviorAT)(SubjectiveNormsConcerningtheBehaviorSN)B(2-3)[17]2-3TRBFig.2-3theoryofreasonedactionATSNBIBiieb×∑∑×jjMcNb14()2.4.2TRBTRBAjzen(1989)TRB(TheoryofPlannedbehaviorTPB)2-42-4TPBFig.2-4TheoryofPlannedbehaviorTPB(PerceivedBehavioralControl,PBC)BATSNPBCBI215[18-19]TRATPB2.4.3ISTRAISDavis(1989)(TechnologyAcceptanceModelTAM)[20-21]2-52-5TAMFig.2-5technologyacceptancemodelISEVUEOUATBIB16TAM(BI)(AT)(U)[20-21](2-1)BI=AT+U(2-1)2-5(2-1)(Vroom.V.H)(AT)(U)(EOU)TAM(2-2)AT=U+EOU(2-2)(2-2)217TAMDavisTAMTAM[22-25]TAMISISISTAM2.4.4Rogers1983(InnovationDecisionProcessIDP)(KnowledgeStage)(PersuasionStage)(DecisionStage)(ImplementationStage)(ConfirmationStage)RogersNolan2070ITNolanS[26]Rogers(Pull)ITKwonZmudIS18IT()()[27]3IS193ISIT/ISISITStephenP.Robbins3[28]3.1TAMDavisTAMITTAM[29]()[30]()[25,31](CRMERP)Karahanna20[32]Szajna[33]200ERPTAMERP[31]TAMISISTAM[34]IS(MISERP)TAMIS3.2[35-37]3.2.1()[38]IS3IS213.2.2IT[39]ISISISIS3.2.3(3-1)3-1ISTab.3-1dissimilaritiesbetweenindividualandorganizationconditionduringISapplication3.3IT22ITISISIS3.3.1[40]Kossek[41]IS3.3.2ISISITOffice80%20%(OutlookOfficeOCR)ISISISISIS3IS233.3.3ISIS200320032002