岗位职责-ManagerJobs

bcProfessionalStandardsAuthor:PeterAmanContributors:BarbaraBjornsonLairdReed2•低价转让:•超低价转让3800元买回的管理咨询资料,有兴趣的朋友请联系.•mail:[e-mail]•qq:2821481793•“咨询全案资料完整版”•与市面上流行的零散的几百元的一些所谓咨询报告PPT文件绝不相同•与其他出售资料书籍，网上下载的绝不相同!•此次开放的“咨询全案资料”包括麦肯锡、波士顿、毕博、罗兰贝格、埃森哲等国际知名•咨询公司和北大纵横、新华信、远卓、汉普等优秀的本土咨询公司2000年至2004年期间的咨询•项目资料及相关方法、工具及成果。•“咨询全案资料”中含有咨询项目过程性文件和完整的提交文件，相信这些资料不论对于您本•人还是贵公司都有很好的参考价值和借鉴意义。•对于咨询人士来说，“咨询全案资料”更是撰写项目建议书、编制咨询报告、建立行业知识库、•建立公司自身方法体系、咨询项目接单及过程管理等活动的有效支持工具。•“咨询全案资料”列表请查阅附件。•为确保您放心购买，您可以提前验证资料的真实性和价值性。您可以向我们索取资料详尽目录，•在目录里任选两份文档，告诉我们这两份文档的标题，我们会通过email或QQ传给您，方便您进行•资料品质的校验。bcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS4professionalstandardsAgenda•ComplianceandIntroduction•Policies•Cases•SourcesofadditionalinformationbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS5professionalstandardsAgenda•ComplianceandIntroduction•Policies•Cases•SourcesofadditionalinformationbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS6professionalstandardsProfessionalStandardsComplianceFailuretofollowdescribedpolicieswillresultinsignificantpenalties,uptoandincludingimmediateinvoluntarytermination.bcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS7professionalstandardsPolicyAreasProtecting/sharingclientinformationCompetitordatagatheringExclusivityandclientconflictHarassmentanddiscriminationInsidertradingGeneralandExpensePoliciesPolicyAreasbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS8professionalstandards•What–asetofworldwideprofessionalstandards(capturedinclientservicepolicystatements)whichreinforceourcommitmenttoactingwithintegrityandhonesty–specificguidelines(capturedinclientservicepolicystatements)fortrickysituationswherethereistensionbetweendoingthebestfortheclientanddoingthe“right”thing,orbetweenneedsofmultipleclients–agroupofpeopleinthecenterandinlocalofficesdedicatedtointerpretingandapplyingthepoliciesProgramDescription(1of4)bcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS9professionalstandards•Why–Bain’sreputationandsuccessultimatelydependsonittoensurethattheinstinctivereactiontoatrickysituationisgenerallytherightonereinforceafirmwidecommitmentto“doingtherightthing”reinforceaculturewhichembodiesintegrityandhonestythatwecanallbeproudofprovideabusinessenvironmentconsistentwithfirmmanagementandemployeesvalues–ProtectionfromlawsuitsProgramDescription(2of4)bcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS10professionalstandards•Who–everyindividualemployee-embodiesourprofessionalstandards,thoroughlyunderstandsthemandappliesthemconsistentlyandcomprehensively–localofficeProfessionalStandardsProgramManager-interprets,counsels,providesfeedbacktootherofficesandtheCenter–ProfessionalStandardsProgramDirector(PeterAman)-centralresourcetomanageimplementationofprogramandassistdrivingofcontinuedprogramdevelopmentandimprovement–ProfessionalStandardsProgramOfficerandCoordinator(ColinAnderson,BarbBjornson)-centralresourcetofurtherdevelop,refine,andinterpret;mechanismformediation–Management-reinforce(actively),interpret,apply,provideincentives/disincentivesProgramDescription(3of4)bcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS11professionalstandards•How–throughlocalresources(ProfessionalStandardsManagerscoordinatedwiththeCenter)–worldwidetrainingforalllevels–rolemodelingattheteamlevel–localcommunicationsandmarketingcoordinatedbythecenter(e.g.,intranet)–internal/externalmarketing–incentivesanddisincentives–BVUProgramDescription(4of4)bcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS12professionalstandardsAgenda•ComplianceandIntroduction•Policies•Cases•SourcesofadditionalinformationbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS13professionalstandardsProfessionalStandardsPolicies•Protectingandsharingclientinformation•Competitordatagathering•Exclusivityandclientconflict•Harassmentanddiscrimination•Insidertrading•GeneralandExpensePoliciesbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS14professionalstandards–clientidentity–clientinternaldata–proprietaryinsights–purchasedstudies(permissionmaybeoverarchingatcasestart)–presentations–proposals–back-upinformation–successstories–generalinsights–generaldevelopedinformation–publiclyavailableinformationInformationWhichcanandshouldbesharedWhichshouldbesharedoncesanitizedCannotbesharedwithoutexplicitpermissionfromtheclientNoconfidentialorproprietaryinformation(includingtheclient’sidentityandcharacteristicsoftherelationship),providedbyorobtainedfor,aclientmaybegiventoanyoneoutsidethecaseteam.InformationwhichisneitherproprietarynorconfidentialmaybesharedonlywiththeexpressapprovalofaBainpartnerontheoriginatingcase,andinmanycases,theclient.Protecting&SharingClientInformation-GuidelinesbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS15professionalstandards•WhenclientinformationisprovidedtoacompetingcaseteamorwithinaPracticeArea,thematerialmustbesanitizedbyoratthedirectionoftheOperatingVPwhoisthenalsoresponsibleforapprovingthefinalproduct•Whenclientinformationisprovidedtoanon-competingcaseteam,theproces