工作分析和工作计划

1、ChapterPARTTWO-STAFFINGTHEORGANIZATIONJobAnalysisandJobDesign5McGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.5-2Chapter5OverviewBasicTerminologyJobAnalysisJobDesignMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.5-3BasicTerminologyJobAnalysisProductsofJobAnalysisJobAnalysisMethodsObservationInterviewsQuestionnairesFunctionalJobAnalysisDictionaryofOccupationalTitlesO*NETDictionaryofOccupationalTitlesTheADAandJobAnalysisPotentialPr。

2、oblemswithJobAnalysisMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.5-4Figure5.1|RelationshipamongDifferentJobComponentsMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.5-5BasicTerminologyJobAnalysisProductsofJobAnalysisJobAnalysisMethodsObservationInterviewsQuestionnairesFunctionalJobAnalysisDictionaryofOccupationalTitlesO*NETDictionaryofOccupationalTitlesTheADAandJobAnalysisPotentialProblemswithJobAnalysisMcGraw-Hill/Irwin©2004TheMc。

3、Graw-HillCompanies,Inc.Allrightsreserved.5-6Table5.1AreaofInformationContentsJobtitleandlocationNameofjobandwhereitislocated.OrganizationalrelationshipAbriefexplanationofthenumberofpersonssupervised(ifapplicable)andthejobtitle(s)oftheposition(s)supervised.Astatementconcerningsupervisionreceived.RelationtootherjobsDescribesandoutlinesthecoordinationrequiredbythejob.JobsummaryCondensedexplanationofthecontentofthejob.InformationconcerningThecontentofthisareavariesgreatlyfromjobjobrequirementstojoba。

4、ndfromorganizationtoorganization.Typicallyitincludesinformationonsuchtopicsasmachines,tools,andmaterials;mentalcomplexityandattentionrequired;physicaldemandsandworkingconditions.InformationProvidedbyaJobAnalysisMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.5-7BasicTerminologyJobAnalysisProductsofJobAnalysisJobAnalysisMethodsObservationInterviewsQuestionnairesFunctionalJobAnalysisDictionaryofOccupationalTitlesO*NETDictionaryofOccupationalTitlesTheADAandJo。

5、bAnalysisPotentialProblemswithJobAnalysisMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.5-8Table5.2Ajobdescriptionshouldbeaformal,writtendocument,usuallyfromonetothreepageslong.Itshouldincludethefollowing:Datewritten.JobStatus(full-timeorpart-time;salaryorwage).Positiontitle.Jobsummary(asynopsisofthejobresponsibilities).Detailedlistofdutiesandresponsibilities.Supervisionreceived(towhomthejobholderreports).Supervisionexercised,ifany(whoreportstothisemployee).Princip。

6、alcontacts(inandoutsidetheorganization).Relatedmeetingstobeattendedandreportstobefiled.Competencyorpositionrequirements.Requirededucationandexperience.Careermobility(position[s]forwhichjobholdermayqualifynext).ContentsofaJobDescriptionMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.5-9BasicTerminologyJobAnalysisProductsofJobAnalysisJobAnalysisMethodsObservationInterviewsQuestionnairesFunctionalJobAnalysisDictionaryofOccupationalTitlesO*NETDictionaryofOc。

7、cupationalTitlesTheADAandJobAnalysisPotentialProblemswithJobAnalysisBasicTerminologyJobAnalysisProductsofJobAnalysisJobAnalysisMethodsObservationInterviewsQuestionnairesFunctionalJobAnalysisDictionaryofOccupationalTitlesO*NETDictionaryofOccupationalTitlesTheADAandJobAnalysisPotentialProblemswithJobAnalysisBasicTerminologyJobAnalysisProductsofJobAnalysisJobAnalysisMethodsObservationInterviewsQuestionnairesFunctionalJobAnalysisDictionaryofOccupationalTitles。

8、O*NETDictionaryofOccupationalTitlesTheADAandJobAnalysisPotentialProblemswithJobAnalysisMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.5-10Table5.3CategoryInformationinputMentalprocessesPhysicalactivitiesRelationshipswithotherpeopleJobcontextOtherjobcharacteristicsDescriptionWhereandhowdoestheemployeegettheinformationusedinperformingthejob?Whatreasoning,decision-making,planning,andinformation-processingactivitiesareinvolvedinperformingthejob?Whatphysicalactivitiesdoesth。

9、eemployeeperform,andwhattoolsordevicesareused?Whatrelationshipswithotherpeoplearerequiredinperformingthejob?Inwhatphysicalorsocialcontestistheworkperformed?Whatactivities,conditions,orcharacteristicsotherthanthosedescribedabovearerelevanttothejob?ExamplesUseofwrittenmaterials.Near-visualdifferentiation.Levelofreasoninginproblemsolving.Coding/decoding.Useofkeyboarddevices.Assembling/disassembling.Instructing.Contactswithpublic,and/orcustomers.Hightemperature.Interpersonalconflictsituations.Specif。

10、iedworkpace.Amountofjobstructure.EmployeeActivityCategoriesUsedinthePAQMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.5-11Table5.4Source:E.J.McCormick,P.R.Jeanneret,andR.C.Mecham,PositionAnalysisQuestionnaire.Copyright1969byPurdueResearchFoundation,WestLafayette,Ind.Reprintedwithpermission.SamplepagefromthePositionAnalysisQuestionnaire(PAQ)InformationinputI.ISourcesofJobInformationRateeachofthefollowingitemsintermsoftheextenttowhichitisusedbytheworkerasasourceofinformationinp。