工作中的沟通技巧

CommunicationSkillsintheOffice工作中的沟通技巧communicate[kəˈmju:nɪkeɪt]toexchangeinformationorconversationwithotherpeople,usingwords,signs,writingetc:Wecommunicatedmostlybye-mail.communicatewithPeopleusemorethanwordswhentheycommunicatewitheachother.iftwopeoplecommunicate,theyareabletotalkaboutandunderstandeachother'sfeelingsordesires:communicatewithParentssometimesfinditdifficulttocommunicatewiththeirteenagechildren.communication[kəˌmju:nɪˈkeɪʃn]theprocessbywhichpeopleexchangeinformationorexpresstheirthoughtsandfeelings:Goodcommunicationisvitalinalargeorganization.thewaypeopleexpressthemselvessothatotherpeoplewillunderstand:aweek'scourseinimprovingcommunicationskillsMeansofCommunicationemail['i:meɪl]AskingforEmailAddress询问电子邮件地址•-CanIhaveyouremailaddress?•-Whatisyouremailaddress?•-Doyouhaveanemailaccount?•-Myemailaddressissomeoneathotmaildotcom([e-mail]).•-Doyouhavehisemailaddress?•-Whatwasheremailaddressagain?forward[ˈfɔ:wəd]slash[slæʃ]hypen[ˈhaɪfn]underscornˌʌndəˈskɔ:(r)P.S：•‘/’-forwardslash（左斜线）•‘\’-backslash（右斜线）•‘—’-hyphen（连字符）•‘_’-underscore（下划线）Requestinginformationthroughemail通过邮件索要信息•Canyousendittomyemailaddress?•-Youcansendittomethroughemail?•-Canyouemailittome?•-CanIemailittoyou?•-CanIsendyoutheinformationthroughemail?不确定邮箱地址是否拼写正确/确认对方是否有收到邮件•Comforminginformation•-CanIverifyyouremailaddress?TheaddressIhaveonfileappearstobeincorrect.“verify[ˈverɪfaɪ]todiscoverwhethersomethingiscorrectortrueFile[faɪl]asetofpapers,recordsetcthatcontaininformationaboutaparticularpersonorsubjectWewillkeepyourdetailsonfile(storethemforlateruse).appear[əˈpɪə(r)]usedtosayhowsomethingseems,especiallyfromwhatyouknowaboutitorfromwhatyoucanseePolicesaythereappeartobesignsofabreak-in.•-Iamunabletoemailittoyou.Canyoutellmeyouremailaddressagain?“•-IamgettingamailsayingitisundeliverableImighthavemisspelledit.CanIdoublecheckyouremailaddress?undeliverable['ʌndɪ'lɪvərəbl]Undeliverable,returnedtosender.misspell[ˌmɪsˈspel]tospellawordwronglyDoublecheck=checkagain•[e-mail]?“•[e-mail]'tyougetit?•-That'[e-mail].“•[e-mail]oughemail通过电子邮件发送附件•-Icansendyouthedocumentthroughemail.•-I'llsendyoutheimagestoyouremailaccount.•-CanIsendthedocumentstoyouremail?•-CanIemailyouthefiles.•-CanIemailthefilestoyou?document[ˈdɒkjumənt]apieceofpaperthathasofficialinformationonitapieceofwrittenworkthatisstoredonacomputerthrough[θru:]bymeansofaparticularmethod,service,personetc:Shegotherfirstjobthroughanemploymentagency.asuccessthatwasachievedthroughco-operativeeffortandwiseleadershipIheardaboutitthroughafriend.image[ˈɪmɪdʒ]apictureonthescreenofatelevision,cinema,orcomputer:JillSharpewaslittlemorethananame,animageonatelevisionscreen.当传输文件格式有问题的时候•-Ireceivedyouremail,butIdidn'treceivetheattachments.“•-Mycompanypreventsmanytypesofattachments.Canyousendatextfileinstead?attachment(s)[əˈtætʃmənts]documentorfilethatissentwithanemailmessage:I'llsendthespreadsheetasanattachment.spreadsheet[ˈspredʃi:t]adocumentthatcontainsrowsandcolumnsofnumbersthatcanbeusedtocalculatesomethingcolumn[ˈkɒləm]alineofnumbersorwordswrittenundereachotherthatgoesdownapageinacolumnAddupthenumbersineachcolumn.prevent[prɪˈvent]tostopsomethingfromhappening,orstopsomeonefromdoingsomething:Therulesareintendedtopreventaccidents.preventsomebody/something(from)doingsomethingHisbackinjurymaypreventhimfromplayingintomorrow'sgame.text[tekst]thewritingthatformsthemainpartofabook,magazineetc,ratherthanthepicturesornotes:Thereshouldnotbetoomuchtextinchildren'sbooks.•-Beforeyousendthedocument,changetheextension.docto.txtandthensendit.WhenIreceiveit,Iwillchangeitbackto.docbeforeIopenit.“•-HiMaryIsentyouanemailwithmyproposalasanattachment.Didyoureceiveit?extension[ɪkˈstenʃn]asetofthreelettersthatfollowthenameofacomputerfiletoshowwhatitis.Forexample,theextension'.doc'showsthatafileisawrittendocument.proposal[prəˈpəʊzl]aplanorsuggestionwhichismadeformallytoanofficialpersonorgroup,ortheactofmakingitThecommittee[kəˈmɪti]putforwardaproposaltoreducethetimelimit.当文件超出大小的时候•-Thefileistoolargetosendthroughemail.“•-Myemailaccountwillonlyallowsendingattachmentsthatare1MBorsmaller“•-Myemailaccountwillonlyallowmetoreceiveattachmentsthatare2MBorsmaller.当你发邮件出现了一些问题EmailProblems当你的电子邮件收件箱满了的时候•-Myemailisgettingfull.Ibetterdeletesomeoldmail.“•-IbettersavemyemailstomyharddrivesoIcanmakesomeroominmyinbox.delete[dɪˈli:t]toremovesomethingthathasbeenwrittendownorstoredinacomputer:•Hisnamewasdeletedfromthelist.•Ideletedthefilebymistake.inbox[ˈɪnbɒks]theplaceinacomputeremailprogramwherenewmessagesarrive:Ihad130emailsinmyinboxthismorning.acontaineronanofficedeskthatisusedtoholdletters,documentsetcthatyoumustdealwith•-HowdoIrequestmorestoragespaceformyemailaccount?Iamconstantlyrunningoutofspace.•-You'rerunningoutofemailspacetoo?Ihavethesameproblematleastonceamonth.•-IhategettingthemailthatIamrunninglowonspace.request[rɪˈkwest]