演示与沟通技巧-HR猫猫

演示与沟通技巧CONTENTS内容Programme纲领Introduction介绍Communication沟通Presentation演示PROGRAMME－atwodayinteractivecourse纲领－一个为期二日的参与的课程Objectives目标：Understandtheelementsofclearcommunication了解在清晰的沟通中有关的因素Developdifferentstrategiesforcommunicatingwithdifferenttypesofpeople用不同的策略与不同类型的人作沟通Createinterestingandattentiongettingpresentations创造一种使人感兴趣和令人注目的方式Overcomefearandcreaterightatmosphere克服害怕和制造正确的气氛Relatetotheaudienceandgettheirconviction紧密联系听众和取得他们的信任Inspiretheiraudiencestotakeaction感激听众们采取参与的行动Day10900to1715hours第一日0900至1715CourseIntroduction课程介绍0900principlesofcommunication沟通的原理0930realityandperception真实和领会1045typesofcommunication沟通和种类1130communicationstrategies沟通策略1200Lunch午餐1230Presentation-1展示－11330Presentation-2展示－21545Summary摘要1700Day20900to1700hours第一日0900至1700Presentation-3展示－30900Lunch午餐1230Presentation-4展示－41330Reviewandclose回顾与总结1700Therewillbeshortbreaksatmid-morningsandmid-afternoons在早上和下午会期间会有短暂休息INTRODUCTION介绍•Wespendalmostallourlivescommunicatingwithandrelatingtoothers.Afewpeoplearenaturallygoodcommunicatorsbutmostofushavetoacquireanddevelopthoseskills.Itrequiresextensivepracticetobecomeagoodspeakerandinfluenceothers.我们生活的大部分时间都耗费在与其他人的沟通上，某些人天生就有好的沟通能力，但大多数的人要去学得和建立那些技巧，这需要多方面的练习才能成为一个好的演说家和具有影响力的领导。•Manygoodideaswereneverimplementedbecausenooneeverheardaboutthem.Similarly,manygoodpeoplehavebeenoverlookedduringtheircareersbecausenooneelseknewabouttheirideas.Theirabilitytocommunicateideasisimportantwithinbusinessandcanmakeabigdifferenceandimprovementtoeveryoneslives.有很多好主意而从来不会实施的原因，是没有人听取意见；很多人在他们的事业上被忽视的原因，同样也是无人知道他们的意见。沟通技能在商业上是十分重要的，它能使一个人出类拔粹和改善每一个人的生活。INTRODUCTION介绍•AmongtheCaptainsofIndustryandworldleadersnotallhavehadthebenefitsofextensiveformaleducationandyettheyhaverisentothetope.g.,RichardBranson(Virgin).Everyleadermustbeabletocommunicationwellandgetotherstoseetheirdreamsandsharetheirgoals.Effectivecommunicationispowerful.在著名企业的领导者和国际领导人之中，不是所有的人都经过正统的教育而受益，现在他们得以升至最高权位，例如理查德·布莱森（维珍），每一个领导人要有良好沟通能力才能使得他人去了解他们的梦想和分享他们的目的。INTRODUCTION介绍•Thiscourseisdesignedtoemphasizetheprinciples,illustratethetoolsandtechniquesandprovideopportunitytopracticethemethodsoutlined.Itaddresses慺ear?andshowshowtoovercomeanxietyandbecomeabetterspeaker.Itisyourchancetojoininandthroughparticipation,improveyourskillswhentalkingtolargeaudiences.这个课程是设计用来研究出那些原则，例证，工具和科技及提供机会去练习所讲述的方法。它说服忧虑和呈示如何去克服焦虑及成为一个好的演说家，它给你一个好机会，使你来参加和通过参与，改善你的技巧，在与大群观众面前讲话时不怯场。INTRODUCTION介绍COMMUNICATION沟通DaleCarnegiecalledtheartofcommunicating搕hefundamentalexpressionofhumanpersonality.?AuthorStephenCoveycallsit搕hemostimportantskillinlife.戴尔·卡内基称交流艺术为“个人性格的基本表达”。史蒂芬·科维称之为“生活中最重要的技巧”。Poorinternalcommunicationsandpoorexternalcommunications,handicapgrowththedevelopingofpeople,andthepositiveevolutionofaqualityorcontinuousimprovementprocess.内外交流的不畅对组织的成长，个人的发展，质量的改进和连续的进步产生了很大的影响。BARRIERSToCOMMUNICATION沟通障碍Notbeingfullyawareofourownassumptions,viewpoints,feelingsandconstructs.不完全清楚自己的设想、观点、感情和意图。Notbeingfullyawareoftheassumptions,viewpoints,feelingsandconstructsofthosewithwhomweseektocommunicate.不完全了解交流对象的设想、观点、感情和意图。Notbringingintoharmonytheabove.未能成功地协调双方的设想、观点、感情和意图。Lackofproductiveperson-to-personcontacts.缺乏有效的人与人之间的接触。Lackofaclimateinwhichpeoplefeeltospeakupandoffersuggestionandideas.未能制造轻松的气氛，使双方能自由地发表自己的观点和意见。Failuretolistencarefullytowhatothershavetosaybeforeofferingcommentsorsuggestions在加以评价和提出建议之前没有仔细听取对方的意见。BARRIERSToCOMMUNICATION沟通障碍BARRIERSToCOMMUNICATION沟通障碍Failuretolistentotheemotionalcontentofwhatothersaresaying没有领会对方谈话中的感情因素。Lackofmutualtrusts,respectandconfidence.缺乏相互信赖和尊重，缺乏信任感。Writingorspeakingabovethecomprehensionofthepeoplewithwhomwearecommunicating.书面和口头交流超出了对方的理解力。Failuretoevaluatetheeffectivenessofourcommunications.对交流的有效性缺乏正确的评价。Failuretoinvolveassociatesincreativetypeconferencesandmotivethemcontributetheirideas.没有刺激同伴发挥其创造力，没有鼓励他们发表自己的意见。BARRIERSToCOMMUNICATION沟通障碍SOMECOMMONMISTAKESINCOMMUNICATION交流中常见的错误Wetalktoomuchandlistentoolittle.说得太多，听得太少。（夸夸其谈）Wefailtolistenempathetically.没有投入地听取对方意见。（设身处地）Weareunawareofsuchnon-verbalcommunicationasfacialexpressions,mannerism,andthelike.未能捕捉到面部表情、眼神等非语言交流信息。（过于自信）SOMECOMMONMISTAKESINCOMMUNICATION交流中常见的错误Weassumetherestproblemisonething,whenitmaybesomethingquitedifference.自以为了解真正的问题，实际不然。(刚愎自用）Wedonotrecognizetheimportanceofthecommunicationprocess.没有认识到交流的重要性。（强权管理）Wemakethemistakeofbelievingthatallpeoplebehaveinuniformways,andweignoretheirindividuality.错误地认为所有人的行为方式相同，忽视了交流对象的个性。（以一概全）SOMECOMMONMISTAKESINCOMMUNICATION交流中常见的错误Wefailtorealizethatmostmanagementproblemscanbetracedtopoorcommunication.没有意识到大多数管理问题都是交流不畅所致。（畅所欲言）Weoftenforgetthatitisnotjustwhatwesaythatcommunicatesourthoughtstoothers,butwhatwedo.忘记了交流不仅仅需要语言，不需要行动。（口是心非）LADDER阶梯L=LOOK(EYECONTACT)看（眼神接触）A=ASK问D=DONOTINTERRUPT不打断他人D=DONOTCHANGETHETOPIC不转换话题E=EMOTION情感R=RESPONSE反应COMMUNICATION交流Listening听EARYOULEADERSHIPHEARTEYESUNDIVIDEDATTENTIONTHEPROBLEMwithLISTENING听取意见时存在时的问题Wedon`tListenwiththeIntenttoUnderstand,WeListenwiththeIntenttoRespond!我们听取意见的动机并非理解，而是反应IGNORECOMPLETELY完全漠视对方的意见PR