大学图书馆馆务统计与绩效评估

5:StatisticsandPerformanceMeasurementforLibraryServices:AStrategicManagementPerspective♠♠6:StatisticsandPerformanceMeasurementforLibraryServices:AStrategicManagementPerspective♠(CoreValues)(Missions)(idiosyncratic)(PerformanceManagement)(input)(materials)(facilities)(staff)(ScientificManagement)(performancemeasurement)(approachormethodology)(output)()(impactoroutcome)(efficiency)(effectiveness)(servicequality)ARL(AssociateofResearchLibraries)A&MLibQUAL+♠7(TheLibrary‘sAnnualStatisticalReport)(InternalLibraryStatistics)()FunctionalTeamStatisticsARL2(datacollection)(dataanalysisandinferences)(StrategicManagement)(ManagerialEconomics)(1999)82.11960Chandler(1962)StrategyandStructureAnsoff(1965)CorporateStrategyChandlerAnsoff(Contingency)(Resource-BasedView;RBV)(Strengths)(Weaknesses)19701980(IndustrialOrganizationEconomics)Bain(1956,1968)Mason(1939)(SCPParadigm)Porter(1980,1985)(TheFiveCompetitiveForcesModel)Hunt(1972)(StrategicGroup)GimenoWoo(1996)(CompetitiveDynamics)(BoundaryRelationship)Edwards(1955)(OligopolyTheory)(GameTheory)Williamson(1975,1985)(TransactionCostTheory)JensenMeckling(1976)(Agencytheory)(Nexus)1980(Resource-BasedView;RBV)19909(StrategicLeadership)(StrategicDecisionTheory)(Knowledge-BasedView)2.2ChandlerAnsoff(InternalProcess)(ManagerialCompetence)RBV(Strategy)ChandlerAndews(1971)(Formulation)(Implementation)()()()10()(Structure)(Leadership)(Control)(Functionality)(StrategicBusinessUnit,SBU)(Formulation)(SWOT)(Direction)(Strategy)()()Implementation)11(Nourse1990)(FacilityManagement)(AssetManagement)(EntrepreneurialManagement)(Measure)2.312()(InternalAudiences)(ExternalAudiences)()13(Input)(Output)(Outcome)(Benefit)(Efficiency)(Extensiveness)(Effectiveness)(Usefulness)(ServiceQuality)14(Audience)Liu(1997)1.–2.-3.-154.-5.-6.-(standardization)llll()(vision)(mission)(outcome)3.1(datacollection)163.2(descriptivestatistics)DocumentDeliveryService,DDS)()ABAB(parameter)ABAB25%650%9A25%16.5B12()17(normalized)(pattern)()CPI()FTE()181.400%=60,000/15,000CPI303%=51,724/17,04519992.1,000164%185%=2,249/1,218199819993.3%2.25%1994199719981999148%3.3(modelbuilding)quantitative)qualitative)Pors(2000)2700Copenhagen……74…19…OPAC(stepwiseregressionanalysis)3.4(datamining)(human-computerinteraction)()(model)(rule)(classification)(estimation)(predication)(clustering)(description)202122¨23¨¨¨¨¨¨¨¨¨¨¨¨¨¨24¨---¨-----¨---¨--25¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨26¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨27¨¨¨¨¨¨¨28293031Onlybyevaluatingtheeffectiveness,qualityandefficiencyoflibraryservicescanwealignresourcesuseandcontinuetoenhanceandinnovatetheirquality.1LibQUAL+AssociateofResearchLibraries,ARLA&MA&M2003ARLARLWEBLibQUAL+”GapTheoryofServiceQuality“SERVQUALSERVQUAL19992003LibQUAL+2001452Millennium(Searching)(PatronSearch)(WebAccess)(E-Reserves)CirculationCirculationStatisticCrossTabulation(Acquisitions)FundManagement(VendorPerformanceStatistics)32CollectionAgeofCollectionCollectionDevelopment(85)34140-59(88)344-14Andrews,K.1971,Theconceptsofcorporatestrategy.HomewoodII:DowJones-Irwin.Ansoff,H.I.1965,CorporateStrategy,NewYork:McGrawHill.Bain,J.S.1956.Barrierstonewcompetition.Cambridge,MA:HarvardUniversityPress.Bain,J.S.1968.IndustrialOrganization(2nded.).NewYork:Wiley.Bertot,J.C.,McClure,C.R.&Ryan,J.2001.StatisticsandPerformanceMeasuresforPublicLibraryNetworkServices.Chicago:AmericanLibraryAssociation.Chandler,A.D.1962,StrategyandStructure.Cambridge,MA:MITPress.Cole,G.A.1996.ManagementTheoryandPractice.London:LettsEducational.Edwards,C.D.1955.Conglomeratebignessasasourceofpower.InBusinessconcentrationandpricepolicy:331-352.AconferenceoftheUniversity-nationalBureauCommitteeforEconomicResearch.Princeton,NJ:PrincetonUniversityPress.Gimeno,J.,&Woo,C.Y.1996.Hypercompetitioninamulti-marketenvironment:Theroleofstrategicsimilarityandmulti-marketcontactincompetitivede-escalation.OrganizationalScience,7:322-341.Jenson,M.C.&Meckling,W.1976.TheoryoftheFirm:managerialbehavior,agencycostsandownershipstructure.JournalofFinancialEconomics,3:305-360.33Liu,Y.Q.1997.Nationalpubliclibrarystatisticalsystemsandmanagement:acomparisonbetweentheUnitedStatesandthePeoples’sRepublicofChina.AsianLibraries,6:20-29.Luther,J.2000.WhitePaperonElectronicJournalUsageStatistics.Washington:CouncilonLibraryandInformationResources.Maison,E.S.1939.Priceandproductionpoliciesoflargescalesenterprises.AmericaEconomicReview,29:61-74.Nourse,H.O.1990.Managerialrealestate:corporaterealestateassetmanagement.EnglewoodCliffs,NJ:PrenticeHall.Peters,T.A.2002.What’stheuse?Thevalueofe-resourceusagestatistics.NewLibraryWorld,103,1172/1173:39-47.Philips,S.E.2002.Performancemeasurementasamethodologyforassessingteamandindividualperformance:theUniversityofArizonaLibraryexperience.Aseminarpaper,AcademicLibraries,113-117.Pors,N.O.2000.Statisticsandteachingindepartmentsoflibraryandinformationstudies.TheBottomLine:ManagingLibraryFinances,13/1:16-20.