市级商业银行绩效考核系统的分析和设计

浙江大学硕士学位论文Abstracti市级商业银行绩效考核系统的分析和设计摘要随着中国加入经济全球化的行列，国内银行将面临许多新的机遇和挑战。对于国内银行来说，要赢得这场竞争，需要经过多方面的改革。绩效考核管理是银行管理中非常重要的一方面，正确的评估行员的业绩，才可能有公正的奖惩，才可能有合理的激励机制。基于此，我们建立了市级商业银行的绩效考核系统，我作为项目经理监管整个项目过程，并参与了需求调研及模块的详细设计。该系统于09年开始预启动，2010开始开发-2011年进入试运行，之后还在根据每年的考核需求变化和用户的使用情况进行一些局部改造和模块升级。本文以中信银行宁波市分行建设的绩效考核系统建设为基础，分析了国内外银行内部绩效考核的发展阶段和现状，以实际银行中管理者，行员的需求调研为基础，提出了需求的可行性分析并总结归纳出业务功能需求、系统功能需求，并基于该系统的架构设计和数据库设计，对系统平台的关键模块设计和应用做了具体的讲解，通过系统管理确定了系统中不同权限的分配，建立考核对象管理对机构、行员做同一的管理，对行员与账户，业绩关系，中间业务关系作为银行的内部重要资源做数据累计和及时维护。通过加强对客户的分类管理，实现对客户结构的不断调整优化和资源投入产出效益的不断提高。同时系统平台建立了完善的查询功能，可随时查看机构、个人的业绩，账户明细，账户关系，及相关数据等，以严谨的绩效考核标准为准则，系统平台数据分析，作出较为精确的绩效考核，有效的提高的银行的竞争实力。本文所提及的系统在宁波中信银行实施运行以来，取的了领导及行员的一定的评价与成绩。关键词：市级商业银行，绩效考核，对象管理，数据分析浙江大学硕士学位论文摘要iiAbstractWithChina'sentryintotheranksoftheeconomicglobalization,thedomesticbankswillbefacedwithmanynewopportunitiesandchallenges.Fordomesticbanks,towinthiscompetition,theneedtogothroughmanyreforms.Performanceappraisalandmanagementisaveryimportantaspectofthebankmanagement,thecorrectassessmentoftheperformanceoftheteller,itmayjustrewardsandpunishments,itmaybereasonableincentivemechanism.Basedonthis,weestablishaperformanceappraisalsystemformunicipalcommercialbanks,asthesupervisionoftheprojectmanagerthroughouttheproject,andIparticipatedintheneedsofresearchanddetaileddesignofthemodule.Thesystembeganin2009,thepre-start,begandeveloping-20112010intothetrialrun,aftersomepartialrenovationandmoduleupgradesarebeingmade,basedontheannualassessmenttochangesindemandanduserusage.Inthispaper,basedontheperformanceappraisalsystemconstructionofNingboCity,abranchofCITICBankbuilding,stageofdevelopmentandcurrentsituationofthedomesticandforeignbanks'internalperformanceevaluationbasedonactualbankmanagers,linestaffneedsresearch,demandfeasibilityanalysisandbusinessfunctionalrequirements,systemfunctionalrequirementssummarized,andthekeymodulesofthesystemplatformbasedonthearchitectureofthesystemdesignanddatabasedesign,designandapplicationspecificexplanation,identifiedthroughthesystemmanagementsystemtheallocationofprivileges,theestablishmentofassessmentobjectmanagementagencies,lineworkerstodothesamemanagement,dataaccumulatedtellersandaccountperformancerelationship,intermediatebusinessrelationshipasthebank'sinternalresourcesandtimelymaintenance.Inputandoutputefficiencycontinuestoimprovecustomerscontinuouslyadjustandoptimizethestructureandresourcesbystrengtheningmanagement,customerclassification.Platformcreatesaqueryfunction,atanytimetoviewtheinstitutions,individualperformance,accountdetails,accountrelationships,andrelateddata,asthecriteriainarigorousperformanceappraisalstandards,systemplatformdataanalysis,moreaccurateperformanceappraisal浙江大学硕士学位论文摘要iiieffectivelyimprovethebank'scompetitivestrength.SystemmentionedinthisarticleNingboCITICBanksincetheimplementationoftherunningtotaketheleadershipandemployees'evaluationscores.KeyWords：Municipalcommercialbank,Performanceappraisal,Objectmanagement,Dataanalysis浙江大学硕士学位论文目录I目录摘要...............................................................................................................................iAbstract........................................................................................................................ii图目录.......................................................................................................................IV表目录.........................................................................................................................V第1章绪论................................................................................................................11.1课题背景.............................................................................................................11.2国内外研究现状.................................................................................................21.2.1国外现状研究..............................................................................................21.2.2国内现状研究..............................................................................................51.3研究内容与目标.................................................................................................61.4本文结构组织.....................................................................................................71.5本章小结.............................................................................................................7第2章绩效考核系统的需求分析............................................................................82.1业务功能需求.....................................................................................................82.1.1数据描述......................................................................................................82.1.2算法描述.....................................................................................................112.1.3统计指标....................................................................................................162.2系统功能需求...................................................................................................202.2.1业绩考核查