绩效管理之绩效面谈（英文版）

ASKINGTHERIGHTQUESTIONSAPerformanceManagementPrimer❧NancyBotaitisandMaureenO’Dea-HaynesGoals❧Introduceanddemonstratethemanagementtool❧Havefun!WhatIsIt?❧Aseriesofquestionsthathelpsyouformulateaplanforcollectingandanalyzingdata❧WorkinProgressWhentoUse❧Trackspecific/localinformationaboutabroaderperformancemeasure❧Trackunique/localmeasuresthataren’tnecessarilytiedtoabroadermeasureGettheFollowingResults(What’sinItforMe?)Asyouformulateyourplan❧Whatinformationtocollect❧Whyweneedit❧Whowillcollectit❧Whenwewillcollectit❧HowtocollectitTheToolAlso…...❧Generatesteamdiscussion❧Identifiesexistingresourcesandwhat’sneeded❧Helpsmakechoices❧PutseveryoneonthesamepageMaterialsYouWillReceive❧Casestudy❧Tool(seriesofquestions)❧Blankworksheet❧Sampleanswers•BreakIntoGroupsandTakeaFewMinutestoReadtheCaseStudyForSteps1-3❧Usecasestudyandtool1aWhyCollecttheInfo?(Relatedtobusinesscustomersatisfaction)❧Centercontinuousqualityimprovementplan1b.WhatWillWeUseItFor?❧Identifyingareasofcustomersatisfaction/dissatisfaction1c.WhatDecisionsWillWeMakeBasedonThisInfo?❧AreastoworkontoimprovebusinesscustomersatisfactionI.E.,Changestoemployerseminars,hoursofaccesstojobseekers1d.WhatChangesCanWeMake?What’sOutofOurControl?❧Systems,processes,orserviceswhichareunderourcontrolandwithinexistingstaffingandbudget,❧Cannotbechanged:❧Centerlocation.(10yearleaseineffect)❧StatewideLMIsystemWhoWillUsetheInformationandHowWouldWeProvideIttoThem?Step2PrioritizeWhatSpecificInformationIsNeededStep3ForSteps4-7❧Usecasestudyandtool(questions)❧Recorder--captureideasonworksheet❧UselifelinewhenneededSteps4-7ReportOut❧(4)ResourceRequirements❧Whathappensifyoudon’thavetheinformation?❧(5)Whocollectsandwhen?❧Whodidyoudecideshouldcollecttheinformation?❧Howoften?Steps4-7ReportOut❧6:Whohastheinformation?❧Whatkeygroupsdidyouidentify?❧7:DataFormat❧Whatmethod(s)didyoudecideontocollecttheinformation?SummaryofSteps8-10❧Step8:designtheinformation/datacollectionquestions❧Step9:designanalysisandreportingformat❧Step10:pretestCheckandAct❧Routinelycollectandanalyzeyourdata❧CompareactualperformanceresultstotargetsAskingtheRightQuestionsWillGiveYou…..❧What❧Why❧Who❧When❧HowTheEnd❧Handouts❧Evaluations